Bill Appel | Page 4

Bill was informative, honest, and I appreciated his timely follow up. Would recommend him to others. timely follow up. Would recommend him to others. More

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Great service! Timely communications kept me informed throughout! Far better than my experience at the other GMC dealer in Alexandria throughout! Far better than my experience at the other GMC dealer in Alexandria More

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@GM @TAKATAAirbagRecall General Motors Koons Tysons Chevy Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later wh Buick GMC NHTSA Kept getting the Takata recall postcards. I take my car into Koons Tyson’s GMC in Tysons. They do the recall and a week later while driving out of state the Service Airbag message shows up on my dash. Now, Koons of Tysons are trying to deny their service caused this error. The dealership in TX wants almost $150 to diagnose. They said if the error is not caused by the recall work, they would charge me the $150. I know they are going to fix Koon’s screwup and then blame the problem on something else, and charge me. DO NOT buy or take your car to Koon’s of Tysons for service. They are really nice when you schedule and bring your car in, but rude as xxxx when they don’t do the work right and you want them to fix. I bought the Tahoe used 3 years ago and never got this error until AFTER taking it in for recall work. This problem is 💯 from the recall work Koons did. I guess that’s why GM is aka, Government Motors. I try to buy American (first car was a Jeep), but this is why my next car is going to be a foreign manufacturer. Never had this type of service issues when we had the Kia or Honda. More

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Koons’ service is great. They are courteous and knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I wi knowledgeable and when I show up for a service they are prepared and get me in and out and on my way. Although I live about 50 miles from Koons I will happily drive there for my service because they have demonstrated that I am an important customer. More

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We have always had great service here - goin on 30 yrs. . People there are great. Bill Appel is the service manager you want. Overall experience is excellent. People there are great. Bill Appel is the service manager you want. Overall experience is excellent. More

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I have been a customer for over 10 years. Always great service, and a great experience. They are willing to go above and beyond to get the job done. service, and a great experience. They are willing to go above and beyond to get the job done. More

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Great customer service and support. Staff was professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. professional and courteous. Timely service, clean environment, and great expertise. Would recommend this company and service to others. More

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Mr Bill Appel was professional, efficient, and courteous. He kept me updated on the service time and informed me immediately when all work was completed. He kept me updated on the service time and informed me immediately when all work was completed. More

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Unreliable-Charge for work not done-Fake Maintenance Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Work not performed properly- Broken suspension part 'Greased' in lieu of replacement TWICE! Had to pay for at a local shop to have it done properly. Oil filter never changed after 3 times in for changes (have proof)! Lie to customers (not just me-Friends too). GM Warranty service charged to GM for work they never performed. STAY AWAY! More

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COUPON DECEPTION Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additional Coupon deception. Claimed parts associated with coupon were not oem parts although in contradiction with GM headquarters to make up sell. Additionally, you can purchase GM parts at roughly half price compared to koons at gmpartsdirect.com and other sites. More

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