Bill Appel | Page 3

Bills team always does a great job, very polite and I would recommend Koons in Tyson’s corner for all your automotive needs would recommend Koons in Tyson’s corner for all your automotive needs More

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Excellent service. Punctual and friendly. I even arrived early and got a complimentary ride to Tysons Corner Mall. I received a text indicating that my car was ready. T Punctual and friendly. I even arrived early and got a complimentary ride to Tysons Corner Mall. I received a text indicating that my car was ready. They even arranged a shuttle to pick me up and answered all my questions regarding the condition of my car More

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Koons Chevrolet has a tremendous Service Department, they are prompt in the process, and keep you informed throughout the process. Polite and respectful. they are prompt in the process, and keep you informed throughout the process. Polite and respectful. More

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Unable to resolve problem. Request to replace parts to “try” to find problem. When that didn’t work, fabricated a “code” to justify their incompetence. Request to replace parts to “try” to find problem. When that didn’t work, fabricated a “code” to justify their incompetence. More

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Service manager Bill was very responsive and got the issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was bac issue resolved quickly. I was informed of daily progress as parts needed arrived at dealership. Work was carried out in a timely manner and I was back on the road quickly. I would highly recommend Bill and his team at Koons Tysons Buick Chevrolet. More

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Great service department for GMC. Very knowledge and helpful. They keep you posted on each step of your service. Very knowledge and helpful. They keep you posted on each step of your service. More

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Great communication during the entire process! Picked up and dropped off in the time promised and the level of customer service is top notch.. Picked up and dropped off in the time promised and the level of customer service is top notch.. More

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From the first phone call until my car was completed I received nothing but exceptional service. They made sure I knew everything that they had to do and had my car back on the road in the fastest way pos received nothing but exceptional service. They made sure I knew everything that they had to do and had my car back on the road in the fastest way possible. More

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Always great service on my vehicle. Bill Appel is the best service manager. Always courteous and keeps me informed. best service manager. Always courteous and keeps me informed. More

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Unfortunately my experience was not good. The service was done but the tech didn’t clean up, there was oil spilled on the valve cover and greasy hand stains on the front fenders and driver side door. As a Co done but the tech didn’t clean up, there was oil spilled on the valve cover and greasy hand stains on the front fenders and driver side door. As a Corvette owner I keep my car spotless, you can eat off the engine. I tried calling the service manager but got no answer. I have 3 other cars, a Toyota that I have serviced at Ourisman and the vehicle is returned spotless inside and out and hand washed. The same for my Mercedes which is serviced by HBL. My VW is serviced by Jiffy Lube and they always do a good job. After spending $1200 the least they can do is CLEAN UP. More

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