Bill Appel
Bill Appel at Koons Tysons Chevy Buick GMC

Bill Appel | Page 2

Service Manager

Koons Tysons Chevy Buick GMC

2000 Chain Bridge Road
Vienna, VA 22182

4.1
56 Reviews

Bill has been in the automotive business and with Koons for over 33 years, starting when he was just 18 years old. He became a Service Advisor in 1978. Bill is happily married to his wife Jenny and he has three children: Becky, Rob, and David. His family also has two dogs, two cats, and three parrots. Bill enjoys playing golf and fishing. He also is a supporter of the Philadelphia Eagles.

4.1

56 Reviews

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56 Reviews of Bill Appel

November 16, 2023

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Employee Rating

When we must go to dealer for our 2 automobiles It has always been a pleasant experience since 1977!! Thankyou Mrs Donald Black More

by lucyannern
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 16, 2023

Koons Tysons Chevy Buick GMC responded

We're so glad to have been able to serve you since 1977 here at Koons Tysons Chevy Buick GMC! Thank you for your loyalty and kind words.

October 23, 2023

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Koons Tysons Chevy Buick GMC is one the best in the area and I’ve been it’s customer since 2011. Very reliable, professional services and friendly staff More

by Reza Salmasi
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Recommend Dealer
Yes
Oct 24, 2023

Koons Tysons Chevy Buick GMC responded

Reza, we're so glad to know you've been with us since 2011 at Koons Tysons Chevy Buick GMC. Your continued trust in our services and team means a lot! Thank you for your loyalty and dedication to our service. Our goal is not just to sell vehicles but to create lasting relationships with our customers, where you can rely on us for all your automotive needs - We're happy we've been able to provide that for you!

August 29, 2023

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They have a great team there with Bill, Dave and John. Went there without an appointment and got the oil change and alignment done. It was delivered in less than an hour and a half. More

by Dan A
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Recommend Dealer
Yes

Other Employees Tagged: Bakary Darbo, David Barrie , John Barrie. Jesus Yepez 5 star

Aug 30, 2023

Koons Tysons Chevy Buick GMC responded

Dan, we're glad to know our team at Koons Tysons Chevy Buick GMC was able to assist you efficiently and quickly. Thanks for trusting us with your vehicle's needs!

July 31, 2023

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Worst experience I have ever had with a dealer after buying a new car. They sold me a new car that was damaged, repaired and repainted without any disclosure to me. They lied to me and said they would m More

by Zaremskidave
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Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: David Barrie , Paul Van Horn

Aug 01, 2023

Koons Tysons Chevy Buick GMC responded

I'm truly sorry to hear about your experience. This is not the level of service we aim for and we apologize for the issues you have encountered getting in touch with our team. We would appreciate another chance to speak with you to see what more we can do to assist with your situation. If you're willing to discuss this, please reach out at your earliest convenience - Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

Aug 04, 2023

Zaremskidave responded

I’ve called three times and had to leave a message. I have not received a call back which is not surprising, that seems to be the standard for all of the Koons employees I have tried to contact. They are just waiting for me to go away and that’s not going to happen

Aug 04, 2023

Zaremskidave responded

I’ve called three times and had to leave a message. I have not received a call back which is not surprising, that seems to be the standard for all of the Koons employees I have tried to contact. They are just waiting for me to go away and that’s not going to happen

July 05, 2023

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Outstanding service as usual. The team at Koons always takes care of their customers. Bill Appell especially does a tremendous job, explaining any problems and proposed solutions. More

by rmirmel
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Service Communication
Recommend Dealer
Yes
Jul 05, 2023

Koons Tysons Chevy Buick GMC responded

Thanks for the review. We're so glad to hear that you had outstanding service at Koons Tysons Chevy Buick GMC. Bill and our team appreciate your loyalty and trust in us with your Corvette. Drive safely, and we'll be here for all of your future service needs!

June 30, 2023

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Knowledgable service for my Corvette. Picking it up and bringing it back was a great help. I’ve been with Koons and Bill Appell since 1976 and have never been disappointed. More

by hughjcampbell
Service Price Transparency
Recommend Dealer
Yes
Jul 02, 2023

Koons Tysons Chevy Buick GMC responded

Thank you for the fantastic review! We're so glad to hear that our knowledgeable service team could assist with your Corvette. We appreciate your loyalty and support over the years. Drive safely, and we look forward to serving you again at Koons Tysons Chevy Buick GMC!

May 02, 2023

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Tried to have work done on my Truck at this location, but the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They was More

by jiggycss2000
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Service Time
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Recommend Dealer
No
May 02, 2023

Koons Tysons Chevy Buick GMC responded

Christopher, I'm truly sorry to hear that you had such a negative experience with us. It's disappointing to know that we've let you down in terms of follow-up and honesty. As a valued member of our community, we want to assure you that we take your feedback seriously and want to work with you to make this right. If you'd be willing to give us another chance, please reach out to me. Thank you, Dave Barrie - Service Director - 703-448-7123

January 16, 2023

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Easy after hours drop off and notification when service was complete. Dealer contacted me for approval of work to be done. Highly recommend! More

by NYER
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Recommend Dealer
Yes
Jan 16, 2023

Koons Tysons Chevy Buick GMC responded

Thank you for taking the time to review Koons Tysons Chevy Buick GMC. We're thankful to have you as a customer. We look forward to continuing business with you in the future!

January 15, 2023

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Highly recommend Koons Gmc at Tyson’s for service; clearly explain repairs required .and costs involved More

by Jaflinn
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Purchase Time
Recommend Dealer
Yes
Jan 16, 2023

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate your support and hope to see you back at Koons Tysons Chevy Buick GMC. Safe travels!

December 01, 2022

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Always gets to the work immediately. Always advises what is needed in advance of performing the work. Excellent service. More

by jjs
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Recommend Dealer
Yes
Dec 01, 2022

Koons Tysons Chevy Buick GMC responded

Thank you for the 5-star review of Koons Tysons Chevy Buick GMC!

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