Ashley Ochwat | Page 3

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

SSALLEY2002, Thank you for your kind words! We're so glad to hear that our team made the process seamless and that you felt well taken care of. We appreciate your business and are happy we could offer you a great trade-in value. Enjoy your new vehicle, and let us know if there's anything else we can do for you! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

PACHOLECCALVIN, We’re sorry to hear that your recent visit didn’t meet your expectations. Our goal is always to provide transparent and high-quality service. During your visit, our team noted a severe clay buildup by the wheel wells, which required additional cleaning to properly access certain areas of your vehicle. We apologize if there was any misunderstanding regarding the extent of the cleaning performed. If there’s anything we can do to address your concerns further, please reach out to us directly at 570.702.8776—we’d be happy to discuss this with you. Regards, The Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

TEEEYE318, Thank you for sharing your experience! We're glad to hear that your service appointment went just as expected and that your wait time was reasonable. We appreciate your business and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

RTBLACK, Thank you for your kind words! We're so glad to hear you enjoyed the polite and professional service, as well as the welcoming atmosphere. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Brandi.Chilson, Thank you for your wonderful review! We’re so glad to hear that Ashley made your experience friendly and helpful, and we truly appreciate your recognition of Jim Yacone’s excellent work. Our team works hard to ensure every guest feels comfortable and welcomed, and it means so much to know we succeeded in doing that for you. Thank you for your continued trust in us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

Toyota of Scranton responded

ROXYZOE2, Thank you for your kind review! We're delighted to hear that you had a quick and pleasant service experience, and that Ashley provided friendly and professional assistance. We're also glad you enjoyed the coffee, bun, and TV while you waited! We look forward to welcoming you back for your next visit. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton