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Ashley Couto
Ashley Couto at Empire Ford Inc.
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Ashley Couto

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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9 Reviews
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9 Reviews

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9 Reviews of Ashley Couto

February 16, 2024

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Employee Rating

I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed More

by Emily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kevin Bancroft, Roberto Perez, Brian Santos , Justin Riordan

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May 31, 2023

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Employee Rating

no place to park; 2 large dumpsters with trash all over. Cancelled my appointment for service. Never again. Who manages this place? Scary!! More

by Ray
Recommend Dealer
No
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May 17, 2023

Dealership Rating
Employee Rating

They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Joe Ribeiro, Bryce Sewall, Kim Duarte, Roberto Perez, Brian Santos , David Shea

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May 31, 2023

Empire Ford Inc. responded

Dear thecamarafamily, Congratulations on the purchase of your F250! Thank you for the 5-star review. We truly appreciate your business!

April 02, 2023

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Employee Rating

THIS IS MY FIRST EXPERIENCE OF BUYING FROM EMPIRE. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. More

by vertexjigs
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Kim Duarte, Leean Coelho , John Silva

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Apr 03, 2023

Empire Ford Inc. responded

Dear vertexjigs, Thank you so much for your comments and feedback. We appreciate you choosing Empire Ford and we're pleased you found John Silva and Kevin Bancroft "very helpful." Welcome to the Empire Ford family!

September 24, 2022

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Employee Rating

I had a successful conversation w/ both Ashley & Chris in the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, ev More

by Mr. Town Car
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Chris Machie

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Sep 26, 2022

Empire Ford Inc. responded

Dear Mr. Town Car, thank you so much for being a loyal customer. We truly appreciate your business and we're happy to hear that both Ashley and Chris were helpful.

September 15, 2022

Dealership Rating
Employee Rating

Horrible customer service! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! More

by Kimba
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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July 18, 2022

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Employee Rating

Avoid her bad attitude, she’s not trying to help you. Was unprofessional from start to finish. More

by erokmf603
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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Jul 22, 2022

Empire Ford Inc. responded

Dear erokmf603, We're sorry to hear that you weren't happy with the service you received. We see that you gave us a 5-star rating on the qualify of work, but a 3-star rating for your overall experience. We hope that you will give us another chance to provide you with the excellent service we strive to provide. Thank you.

March 05, 2022

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Employee Rating

Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryce Sewall, David Pacheco, Martin Smith , Naia Lara, Steve Thomas

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Mar 07, 2022

Empire Ford Inc. responded

Dear Mr. Coates, We certainly understand your frustration. We can see that you are upset that your Dodge has an oil leak, which we are in the process of fixing, and that your warranty coverage does not cover a loaner for more than 5 days. Our Service Director, David Pacheco, provided a free tow to the dealership (a $300 value) and has set you up with our Hertz dealer rate. We are trying to o help any way we can.

Mar 07, 2022

coates.seth123 responded

You guys should be covering the rental ive owned the truck for 3 weeks. I appreciate daves effort but as i said in the store im out of work this week 1300 bucks paying a truck payment for 874 a month and also a rental which was 487 for this week. Im very upset with the lack of ownership from you guys regarding the truck. All i asked was for a loaner or rental reimbursement while the truck gets fixed. Hopefully this gets handle quickly and right so i cam add a better ending to this review im looking forward to it.

February 26, 2022

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Employee Rating

Prompt service. $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. T More

by Cohnp
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryce Sewall , John Silva

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Mar 04, 2022

Empire Ford Inc. responded

Dear Cohnp, we understand your frustration with things taking longer than anticipated. When you brought your vehicle in for a bedliner, reconditioning and sticker, the recon took longer than we had hoped. We had planned on getting your vehicle into the inspection bay but since you were pushed for time, we mailed you your registration so that you could get your vehicle inspected at your convenience. Should you still need an inspection, we would be happy to have you bring the vehicle back in for our techs to take care of that for you. Thank you.

Mar 04, 2022

Cohnp responded

Thank you for the response. I dropped off the truck at 930a for bedliner, inspection and detail, and was quoted an approximate 130p finish. I was alerted that the truck was all cleaned up at 225 and arrived at 430. The bedliner was excellent, which was subcontracted out to RhinoLiner NB. I discovered the inspection was not completed, which was not disclosed. The detail was entirely dissatisfactory, as if it had taken 5 minutes to run through. At drop off, I asked the salesman and a service assistant manager specifically to assure the removal of the copious dog hair in the rear pockets of the front seats, it was not. I arrived 3 hours after the quoted finish time, and was asked for more time. My “push for time” was not the issue, rather the poor communication and inefficiency of the system that day.

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