Andre Butler

INFINITI of South Bay responded

Thank you so much for this awesome review! We’re happy to hear that your service was professional and completed on time. We’re glad the discount was helpful, and it’s wonderful to know you were pleased with both our team and the overall experience. Our customers are our #1 priority, thank you for recognizing all of our hard work! Your trust and willingness to recommend us truly mean a lot. We look forward to continuing to work with you and providing the same level of care and quality each time you visit. Thanks again for choosing INFINITI of South Bay! Make sure to check our website for service deals and specials for your next visit. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We’re glad to hear you had a great experience with our dealership and that you found everything clean and efficient. Andre will appreciate your kind words, professional service is something he takes great pride in. Thank you again for your support, and we look forward to seeing you on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your honest feedback. I want to sincerely apologize for the error regarding the rear windshield wiper photo and the concern this has caused regarding the integrity of your inspection. You are absolutely right to question this, and we are disappointed that we let you down. We take great pride in our transparency, and it is clear we missed the mark here. I am grateful that you mentioned your history with Edson Trujillo; we value your loyalty and are relieved that you are willing to view this as a "one-off," though we certainly do not want to take that for granted. I will personally visit with my Service Advisor and Technician teams to better understand how this may have happened. Thank you for bringing this to my attention, it's the only way to get better! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey Jerome! Thank you for sharing your thoughts with us! We’re glad to hear that even though things started off a bit rocky, the team was able to turn it around and make sure everything was handled properly. Andre will be thrilled to know he made such a positive impact, his dedication to making sure both you and your vehicle were taken care of truly shines through. We appreciate your patience and your kind words, and we’re grateful for the 10-star shoutout to his AMAZING customer service! We look forward to providing you with the same service every time you visit. See you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Toni! Thank you for taking the time to leave this thoughtful review! We’re happy to be your favorite place to bring your car. It’s great to hear that our team and amenities help make your visits comfortable and convenient. We work hard to create a welcoming space, whether it’s the free Wi-Fi, beverages, clean facilities, or simply having a relaxing place to wait. It's rewarding to know it makes a difference for you. We look forward to taking care of you and your vehicle for many visits to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Jackie! Thank you so much for taking the time to leave this review! We’re glad to hear that you found our team fast, professional, and honest. We understand the importance of having a service center you can trust, and we strive to ensure that every recommendation we provide is in the best interest of your vehicle, not an attempt to sell you something. Your confidence in us means a great deal, and we’re grateful to be your go-to place for service. If you ever have questions about maintenance or want a second opinion, we’re always here to help. We look forward to seeing you again and continuing to provide the kind of service you can feel good about! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience with us! We truly appreciate your business and these very kind words. It makes our day to hear that you found our facilities clean and professional, and enjoyed the nice atmosphere. We're especially thrilled to know you had an Excellent Service experience with our ride share driver—we'll be sure to pass along your high praise! Providing an Overall Great Experience is always our goal, and your feedback lets us know we're hitting the mark. We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay