Andre Butler | Page 9

INFINITI of South Bay responded

Thank you so much for this fantastic review! We’re thrilled to hear that you had an excellent experience and found our team polite and professional. Providing top-notch service is always our goal, and it’s wonderful to know it made a difference for you. We truly appreciate your recommendation and look forward to welcoming you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NoEmail23, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. The luxury experience is designed to be distinctly different from that of mass-market brands. We understand that at many dealerships, clients can feel overwhelmed or pressured by staff. Our approach is to create a more relaxed and respectful environment. We empower our clients to explore our dealership at their own pace without feeling hounded. We prioritize a no-pressure atmosphere, allowing you the space and time to enjoy the showroom and service area, and initiate a conversation when you're ready. We strive to strike a balance between being available and giving our clients the freedom they desire. We apologize if this approach came across as nonchalant. We will use your feedback to ensure our team is more attuned to when a client might want to engage, even if they haven't made the first move. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re glad to hear that you received great service, didn’t have to wait long, and felt the price was fair for the work done. Providing efficient, high-quality service at a fair value is always our goal, and it’s wonderful to know it showed. We truly appreciate your trust and look forward to seeing you again for your next service visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Joshua! Thank you so much for taking the time to leave this great review! It’s wonderful to hear that you felt our team was upfront and genuinely cared about you and your concerns. Honesty and customer care are at the heart of everything we do, and it means so much to know that it came through during your visit. We truly appreciate your feedback and look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re glad to hear that you found our team professional and organized, and that we could provide clear guidance while respecting your choices. Making sure you feel informed and in control of your vehicle’s care is always our priority. We look forward to assisting you again on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! It’s great to hear that you found our service efficient, our facility clean, and our team kind and helpful. Providing a welcoming and smooth experience for every guest is always our goal. We look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Peter! Thank you for this awesome review! We’re glad to hear that Andre provided such attentive service, kept you updated throughout the process, and got your car serviced quickly. Making sure everything runs smoothly and efficiently is always our goal, Andre will appreciate your kind words. Thank you for choosing INFINITI of South Bay, and we look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Nancy, Thank you so much for taking the time to share your experience with us. We’re thrilled that your first visit with us was such a positive one and that Carlos and Andre provided excellent customer service throughout. Our team always strives to make every guest feel welcomed, supported, and confident in their decisions, and it’s wonderful to know we hit the mark. We truly appreciate your kind words and can’t wait to see you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We’re happy that our staff made such a great impression and that you plan to continue trusting INFINITI of South Bay for all your future car needs. Providing exceptional service is always our top priority, and it means a lot to know we’re meeting your expectations. We look forward to seeing you again soon and continuing to take care of you and your vehicles! Thank you for your continued trust and loyalty! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Kazudolfins, Thank you for the fantastic review! We are so glad to hear that you had a great experience with our professional customer service. We also truly appreciate your kind wishes for the "NISSAN/INFINITI families"—it's a wonderful community to be a part of. We couldn't agree more that NISSAN/INFINITI has great technology, and we're happy that you're enjoying it. We look forward to seeing you at INFINITI of South Bay again soon! Carlos Robles Service Manager INFINITI of South Bay