Andre Butler | Page 10

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re so glad to hear that Andre took the time to answer all your questions and made sure everything was handled thoroughly. It’s great to know you felt supported and confident throughout the process. We love hearing that he's someone you’d turn to again - we agree, he's a true asset to our team! We look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Mr. Kim, for your feedback. We understand your frustration regarding the warranty claim on your Q60 and would like to clarify the situation. We worked diligently on your behalf to get as much of the repair covered by the manufacturer's warranty as possible. The warranty policy is determined by INFINITI, not our dealership, and it outlines what is covered under the warranty and what isn't. In a good faith effort, we appealed the claim to INFINITI multiple times. In addition, we were able to reduce your out-of-pocket expense from the initial estimate of over $5,000 down to $3,500. We understand that this is still a significant amount, and we want to assure you that we did everything in our power as a dealership to make this repair as affordable for you as possible. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Michael! Thank you so much for taking the time to leave this great review! We’re delighted to hear that you consistently receive excellent service and feel appreciated by our entire team. We’re also glad our lounge area provides a comfortable space where you can stay productive while you wait. Your kind words truly mean a lot to us, and we look forward to welcoming you back to INFINITI of South Bay soon! Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for taking the time to leave this great review! We're glad to hear your visit was smooth and efficient, with thorough inspection and timely repairs. Providing great customer service and making the process easy for you is always our goal. We appreciate your trust and look forward to serving you again in the future. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much, Diane! We're glad to hear you found our dealership professional and our pricing competitive. It means a lot to know you plan to continue servicing your vehicle with us, as we truly value your trust and loyalty. We look forward to seeing you again at INFINITI of South Bay! Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Kenneth! We're delighted to hear that you had a positive experience and felt that our team was honest, upfront, and provided excellent customer service. We truly appreciate your trust and are happy to have you as part of the INFINITI of South Bay family. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Lance! Thank you so much for taking the time to leave this FIVE-STAR review! We’re delighted to hear that Andre provided courteous, friendly, and professional service from start to finish. It’s always our goal to make every step smooth and positive for our customers. We appreciate your kind words and look forward to welcoming you back to INFINITI of South Bay soon! Carlos Robles Service Manager INFINITI of South Bay