Alyson Mohr
Alyson Mohr at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Alyson Mohr

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
50 Reviews
4.7

50 Reviews

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50 Reviews of Alyson Mohr

April 18, 2025

Dealership Rating
Employee Rating

I arrived and Alison was there to greet me for my oil change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excel More

by Mike
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

Apr 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 17, 2025

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Employee Rating

Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

by TREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

TREY responded

Service Manager Robert Kulp came to speak with me after Alyson showed lack of professional and business ethics. Robet listened to my concerns with lack luster body language, leaning over table, not maintaining eye contact, and moving frequently. I tried to explain the concern about bad business that has been handled here with the customer service, and he said he would handle it. However the tone and body language I read was he did not care either way.

Apr 20, 2025

TREY responded

Customer Service at Russ Darrow has gone Downhill at the Service Department. Sales I would keep at a 5 still from the distance they stayed knowing I need a vehicle, while not pressing my current situation in the repair shop. The lack of care from Service Advisor(s) to Service Manager is not good customer service and showes bad business. I work front ened Customer service, I know what should and should be done and shown to customers from the moment they walk in to the moment they walk out. I hope these issues can be resolved internally and coached to the teams at Russ Darrow to do better.

April 17, 2025

Dealership Rating
Employee Rating

Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self. More

by Waidetreyton
Recommend Dealer
No

Other Employees Tagged: Alyson Mohr

Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

Waidetreyton responded

Service advisor Alyson, was some what of help at the beginning of picking up my car. After prior issues via phone call with her claiming she "didn't like me raising my voice and getting upset." I arrived to pick my car up, before paying for the repairs I checked my car. After addressing the issues found during my check with Alyson, she stated "will you be good to go then if we do this then?" (Which was a coolant flush after replacing water pump) After waiting at the dealership for 1 hour, my car was done getting repaired again. I began to go over the Service invoice with Alyson, however I asked more questions and she ...

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April 14, 2025

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I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle. More

by JEFFJACKSON52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Nathan Swan

Apr 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

April 13, 2025

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Employee Rating

alyson mohr is always friendly when I bring my vehicle in for service. If I have concerns she listens to what I am trying to describe what I feel may be a problem. While I am waiting she keeps me up to d More

by LYNNL0415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Very nice workers. and very clean. I really like it there every one is very friendly More

by AngelMary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Carissa and Tyler were very helpful. Service was very good and I like the car very much. Thanks More

by TJBLUESMAN11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

April 11, 2025

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Employee Rating

Very helpful professional ; work to accommodate scheduling. Clear in explaining the issue when asked what to do More

by susansjodin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas

Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

Overall all a generally good experience. Very helpful sales representatives, with friendly and caring management. Their service center on the other hand, I would not hold in nearly as high r More

by JUSTICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

April 08, 2025

Dealership Rating
Employee Rating

Good customer service was excellent, work was done completed when said. Always have been reliant. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

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