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Alyson Mohr
Alyson Mohr at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Alyson Mohr

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.7
56 Reviews
4.7

56 Reviews

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56 Reviews of Alyson Mohr

May 07, 2025

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Employee Rating

The mechanic work was awesome I would love to have the pleasure to them fixing my car and I would do a very much more business with them in the future thank you very much More

by Elijah blaxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ailey

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May 07, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

May 06, 2025

Dealership Rating
Employee Rating

Very friendly and knowledgeable and a pleasure to bring my Jeep to Russ Darrow for service! More

by KEITH.SCHLESINGER
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

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May 06, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

May 06, 2025

Dealership Rating
Employee Rating

Excellent Good worker's Nice and friendly people Kind and Very good morning Always smile and more More

by pabelduran
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

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May 06, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

May 04, 2025

Dealership Rating
Employee Rating

Friendly. Willing to help me with techie stuff. Answered all of my questions. Also took time to pair my phone that I had somehow lost. More

by SIG35
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

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May 04, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

May 02, 2025

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Employee Rating

Very good service and communication are very good too, nice space to wait until the car is ready More

by MAGOCACHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Chris Ziegler, Rob Jensen, Jessica Minor, Nathan Swan

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May 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

April 27, 2025

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Employee Rating

Dealers very professional and the employees are friendly and are willing to answer any questions you have More

by THUMPER_53597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Brittany Secora, Lucas Dendaas, Bryan Kufalk, Chris Ziegler, Rob Jensen, Jessica Minor, Nathan Swan, Rachel Svetlik

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Apr 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 18, 2025

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Employee Rating

I arrived and Alison was there to greet me for my oil change service appointment. We talked briefly about tire rotation, I went into the waiting room and the Service garage was on it. I received an excel More

by Mike
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr

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Apr 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 17, 2025

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Employee Rating

Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

by TREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Kulp, Chris Ziegler, Rob Jensen

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Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

TREY responded

Service Manager Robert Kulp came to speak with me after Alyson showed lack of professional and business ethics. Robet listened to my concerns with lack luster body language, leaning over table, not maintaining eye contact, and moving frequently. I tried to explain the concern about bad business that has been handled here with the customer service, and he said he would handle it. However the tone and body language I read was he did not care either way.

Apr 20, 2025

TREY responded

Customer Service at Russ Darrow has gone Downhill at the Service Department. Sales I would keep at a 5 still from the distance they stayed knowing I need a vehicle, while not pressing my current situation in the repair shop. The lack of care from Service Advisor(s) to Service Manager is not good customer service and showes bad business. I work front ened Customer service, I know what should and should be done and shown to customers from the moment they walk in to the moment they walk out. I hope these issues can be resolved internally and coached to the teams at Russ Darrow to do better.

April 17, 2025

Dealership Rating
Employee Rating

Bad, service advisor didn't know anything, bad attitudes, service manager was 5/10 acted like he cared but body language spoke for its self. More

by Waidetreyton
Recommend Dealer
No

Other Employees Tagged: Alyson Mohr

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Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

Waidetreyton responded

Service advisor Alyson, was some what of help at the beginning of picking up my car. After prior issues via phone call with her claiming she "didn't like me raising my voice and getting upset." I arrived to pick my car up, before paying for the repairs I checked my car. After addressing the issues found during my check with Alyson, she stated "will you be good to go then if we do this then?" (Which was a coolant flush after replacing water pump) After waiting at the dealership for 1 hour, my car was done getting repaired again. I began to go over the Service invoice with Alyson, however I asked more questions and she got snappy and attitude tone in her voice. I calmly ased for the Service Manager in which Alyson rolled her eyes flailing her arms around walking away.

April 14, 2025

Dealership Rating
Employee Rating

I have always brought my vehicle here for regular maintenance as well as repairs when needed. Very customer friendly and always helpful when questions arise regarding my vehicle. More

by JEFFJACKSON52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Nathan Swan

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Apr 14, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

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