Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
439 Reviews
4.8

439 Reviews

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439 Reviews of Alicia Chapman-Jones

December 12, 2025

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Employee Rating

Took my 2019 Ranger in for a oil change and had excellent service from an outstanding , friendly service dept. Highly recommend this dealership for all of your car and truck needs. More

by khollywood65
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Recommend Dealer
Yes

December 10, 2025

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Alicia is great. Others should take lessons from her. Had an excellent experience. Speedy and on Time! More

by Reggiet
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Recommend Dealer
Yes

December 08, 2025

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Receptionist was very friendly and extremely helpful. Drop off and pick up went great as well More

by Rustjoey
Recommend Dealer
Yes

December 04, 2025

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
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Recommend Dealer
Yes

November 24, 2025

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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND
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Recommend Dealer
Yes

November 22, 2025

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This was our first time using this service and it was an absolute success. We’re very happy we chose Southern Ford. More

by sadrobbins1984
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Phillips

November 18, 2025

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Our very pleased with the service I received and the support and help that I received from Miss Jones More

by jb002sr
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Recommend Dealer
Yes

November 15, 2025

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Great customer service and professionalism by Alicia. Definitely plan on getting my vehicle le serviced by Southern Ford again. More

by gawow
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Recommend Dealer
Yes

November 14, 2025

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Fast, friendly and fair. Had them look at a couple other issues and they were very helpfull More

by Waynewmorgan920
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Recommend Dealer
Yes

November 13, 2025

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Always does me right. I can depend on them. Would highly recommend them to friends. More

by ron.lois.graham
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Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson, Curtis Grubbs

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