Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
445 Reviews
4.8

445 Reviews

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445 Reviews of Alicia Chapman-Jones

January 09, 2026

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Employee Rating

Alicia takes great care of all my vehicles. That girl works hard, make sure she gets paid well. Thanks for taking care of my two cars. (Julia Gulia and Penny) More

by Lincoln4me
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Recommend Dealer
Yes

December 31, 2025

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Alicia Jones is an tremendous asset for Southern Ford. Friendly and very nice. Service as always was very good. More

by sheila.b.rose
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Recommend Dealer
Yes

December 24, 2025

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The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
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Recommend Dealer
Yes

December 20, 2025

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Courteous and professional while ensuring my vehicle needs were met. Very much appreciated, my vehicle is cared for by Southern Ford team and parts department while making sure my F350 is ready to tackl More

by Hillard Deborah and cedric
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall

December 18, 2025

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Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice
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Recommend Dealer
Yes

December 17, 2025

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Excellent Service . The. Driver called ahead of time and I received a call when my vehicle was done. Payment was also easy. Thanks for great service. More

by BeWoods77
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Recommend Dealer
Yes

December 12, 2025

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Took my 2019 Ranger in for a oil change and had excellent service from an outstanding , friendly service dept. Highly recommend this dealership for all of your car and truck needs. More

by khollywood65
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Recommend Dealer
Yes
Dec 16, 2025

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 10, 2025

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Alicia is great. Others should take lessons from her. Had an excellent experience. Speedy and on Time! More

by Reggiet
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Recommend Dealer
Yes

December 08, 2025

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Receptionist was very friendly and extremely helpful. Drop off and pick up went great as well More

by Rustjoey
Recommend Dealer
Yes

December 04, 2025

Dealership Rating
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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50
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Recommend Dealer
Yes
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