Alfredo Dalence
Alfredo Dalence at Herb Chambers Honda

Alfredo Dalence

General Sales Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.7
77 Reviews
4.7

77 Reviews

Write a Review

Dealership Experience

6 yrs, 10 mos

Industry Experience

21 yrs, 1 mo

Specialties & Trainings

Honda Certified

77 Reviews of Alfredo Dalence

November 04, 2024

Dealership Rating
Employee Rating

I have already responded. Given 10 stars Sean helped mento understand the maintenance and costs More

by ronaldalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tarquini

Nov 05, 2024

Herb Chambers Honda responded

Hi Ronal, we’re glad Sean was able to help you understand the maintenance and costs clearly at Herb Chambers Honda In Boston. We truly appreciate your 10-star rating and look forward to assisting you again! Safe travels!

November 02, 2024

Dealership Rating
Employee Rating

John was excellent. He walked me through the need to know features of my new car. I asked a ton of questions and he was patient and friendly. Way to go. I will refer my More

by nguyenkn888@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nermi Santos , Jhonn Polanco

Nov 04, 2024

Herb Chambers Honda responded

Thank you for sharing your experience with John at Herb Chambers Honda In Boston! We're delighted to hear he provided excellent service and answered all your questions. We appreciate the referrals and look forward to assisting your family and friends in the future!

October 24, 2024

Dealership Rating
Employee Rating

Awesome…. From the moment I walked in till I finalized a new car….the service was the best and so attentive to my needs. Thanks and much appreciation to Susan, Nerni, Dan, Alfredo, Nick for sealing the deal More

by Karenamacd48@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Bermudez, Dan Sillivian

Oct 28, 2024

Herb Chambers Honda responded

Karen, we're delighted to hear that our team at Herb Chambers Honda In Boston provided such attentive service and helped you find a car you love! Thank you for the kind words, and enjoy your new ride!

October 23, 2024

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Employee Rating

Very good customer service. As you walk in, you're welcoming and direct to the right department that will assist and meet your needs. More

by wendymejia0520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Herb Chambers Honda responded

Wendy, thank you for the wonderful feedback! It's our privilege to serve you and we look forward to doing so again next time. Take care! - The Herb Chambers Honda In Boston Team

October 23, 2024

Dealership Rating
Employee Rating

Awesome customer service. People that assist me with this process, we're very understanding of what they were doing. I'm very happy with my purchase. More

by wendymejia0520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Herb Chambers Honda responded

We're delighted to hear that you had an awesome experience with our team at Herb Chambers Honda In Boston! Thank you for your kind words, and enjoy your new purchase!

October 07, 2024

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Employee Rating

Jean, my salesperson went above and beyond to make a sure I was completely satisfied with my new, used 2015 Honda Fit LX (Manual). Herb Chambers Honda is my go to Honda Dealership. Jean is my Go To Guy, so g More

by SteveS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nermi Santos, Jean Emile

Oct 07, 2024

Herb Chambers Honda responded

Jean, thank you for making us your go-to dealership! Steve & the rest of the team are truly grateful for your support and look forward to seeing you again next time. Until then, take care and enjoy your new Honda Fit LX! - Herb Chambers Honda In Boston

August 25, 2024

Dealership Rating
Employee Rating

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 08, 2024

Dealership Rating
Employee Rating

Nelson was very welcoming when I first arrived. He also made sure that he took care of me and that I was in and out. He was quick and very professional. #TEAMNELSON💜 More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nelson Castillo

Aug 08, 2024

Herb Chambers Honda responded

Kathy, we're delighted to hear that Nelson provided you with such efficient and professional service at Herb Chambers Honda In Boston. Thanks for the shoutout!

August 06, 2024

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Employee Rating

One of the best service team members in Boston! !! I appreciate the assistance from Michelle (one of their sales associates) and also from the financial advisor who helped me. I never felt pressured More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Tarquini , Michelle

Aug 07, 2024

Herb Chambers Honda responded

Sasha, we're delighted to hear that Michelle and our team at Herb Chambers Honda in Boston made your experience so positive. Enjoy your new 2024 Honda, and we look forward to seeing you again!

Aug 08, 2024

Sasha responded

Very much grateful for your team!!! Thank you again for your service, From a very happy customer!!!

July 29, 2024

Dealership Rating
Employee Rating

Very helpful team. I went to another dealer first and they charge a markup on all their cars. Herb Chambers doesn’t have any sort of markup so wish I went to them first More

by BDay81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Herb Chambers Honda responded

Thank you for the great feedback! We're glad to hear our team at Herb Chambers Honda in Boston provided a smooth and transparent experience. Enjoy your new car, and we appreciate your support!

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