Alex Rogers | Page 4

Beware of Poor Quality in Certified Pre-Owned (CPO) Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Colonial Cadillac of Woburn. I trusted the dealership and Cadillac’s CPO program, but the entire process left me frustrated and out of pocket. Since I live in New Jersey, I completed the entire transaction online after being assured by the salesperson, Dave Robinson, that the vehicle was in "perfect condition with no signs of wear or damage." Relying on the dealership’s claims and Cadillac’s advertised 172-point CPO inspection, I proceeded without an in-person inspection. Unfortunately, when I picked up the vehicle, I discovered several glaring issues: Cracked side mirror caps and broken mirror housing. Damaged door weather strips. Discrepancies in the odometer reading: the vehicle was advertised with 41,164 miles, the paperwork listed 42,302, and the odometer showed 42,370 miles. Multiple other issues which I was able to get fixed under warranty. Thanks to Cadillac of Mahwah, NJ! When I contacted the dealership about the cracked mirror housing and other damages, they dismissed my concerns by saying, "Even though the vehicle is certified, the vehicle is not brand new, so it will have some bumps and bruises." I cannot understand how such damage can be written off as "bumps and bruises" on a CPO vehicle, which is supposed to meet strict quality standards. Additionally, the dealership failed to properly detail the vehicle. The interior was filthy and clearly needed a thorough cleaning before delivery. The front windshield is full of small chips, causing visibility issues in direct sunlight, which is both unsafe and for a vehicle that is marketed as certified, this lack of attention to detail is unacceptable. Despite my attempts to resolve these issues with the dealership, they refused to take responsibility. I escalated the matter to Cadillac Customer Support, but even they failed to provide a satisfactory resolution. I requested the 172-point inspection report several times but never received it. In the end, I had to spend over $1,500 to repair these issues myself and weeks dealing with warranty-related concerns. This experience reflects a serious lack of oversight in Cadillac’s CPO program and the dealership’s failure to uphold their promises. If you’re considering buying a CPO vehicle from this dealership, exercise extreme caution. Inspect the vehicle thoroughly yourself and do not rely on their assurances or Cadillac’s certification. My experience was frustrating, costly, and fell far short of what Cadillac and Colonial Cadillac of Woburn claim to offer. — A disappointed and frustrated customer. More

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Adam made the whole process as simple as possible. He worked around my schedule, presented me with the available options and went to bat to cut a really good deal. The dealership as a whole was warm He worked around my schedule, presented me with the available options and went to bat to cut a really good deal. The dealership as a whole was warm and inviting. I never felt pressured to sign or to buy something I didn’t want. Overall a solid experience and you should consider them in the future. More

by AGARCIA60 Verified Customer Verified Customer

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Denise keeps me coming back! ! She is thoughtful, timely, pleasant, knows her customers and she CARES!! ! She is thoughtful, timely, pleasant, knows her customers and she CARES!! More

by SUZIE.WINCHESTER Verified Customer Verified Customer

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Colonial cadillac was an excellent dealership to work with the staff was very helpful and courtesy with the staff was very helpful and courtesy More

by R79967 Verified Customer Verified Customer

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We've been doing business with Colonial Cadillac for years. Alex Rogers has always taken such good care of us. Randy gives the best support from beginning to end. The salespeople and service people ar years. Alex Rogers has always taken such good care of us. Randy gives the best support from beginning to end. The salespeople and service people are always friendly and helpful. We wouldn't think of going anyplace else. They are the best. More

by JDHOGA Verified Customer Verified Customer

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leaseing my new car was the second car to lease from this dealership. I have great service on both occasions. Alex put extra effort in finding the exact car I wanted. Randy did an excellent job of explaining dealership. I have great service on both occasions. Alex put extra effort in finding the exact car I wanted. Randy did an excellent job of explaining all features. Adam was my initial contact and said they would find a direct match. More

by car buyer Verified Customer Verified Customer

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WE leased an XT6 after a previous lease from the same dealership. Very happy with both service and sales. dealership. Very happy with both service and sales. More

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Very knowledgeable,very helpful,and friendly personality! !!!! It’s nice to receive good service when buying a new car ! !!!! It’s nice to receive good service when buying a new car ! More

by gjdes Verified Customer Verified Customer

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Steve is one of the best salesman I work with. He is very respectful and knowledgeable of the Lyrics. He is very respectful and knowledgeable of the Lyrics. More

by Fogo56 Verified Customer Verified Customer

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We've bought four vehicles from Colonial Cadillac and every time was a great experience! Mr Roger's did everything in his power to make all the numbers work and Adam also played a role taking time and an every time was a great experience! Mr Roger's did everything in his power to make all the numbers work and Adam also played a role taking time and answering all are questions. More

by apascucci15 Verified Customer Verified Customer

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