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Alex Martinez
Alex Martinez at Gene Messer Ford of Lubbock

Alex Martinez | Page 3

Internet Director

Gene Messer Ford of Lubbock

6000 19th St.
Lubbock, TX 79407

Contact Me
4.7
46 Reviews
4.7

46 Reviews

Write a Review

46 Reviews of Alex Martinez

March 07, 2026

Dealership Rating
Employee Rating

Very helpful, respectful and knowledgeable. They got me everything I need and more. Thank you More

by hughster35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Mar 09, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2026

Dealership Rating
Employee Rating

Great personnel very helpful. Made my visit for my recall easy. Timing was exceptionally good More

by Tlpendarvis@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Garcia

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Mar 07, 2026

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 04, 2026

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Employee Rating

They are always so helpful and kind. I love how they communicate every step of the way. More

by Kennedy
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Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Gene Messer Ford of Lubbock responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 24, 2026

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Employee Rating

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Buck Barton

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Feb 28, 2026

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 17, 2026

Dealership Rating
Employee Rating

Gene Messer Service is great always kind and very thorough. I will say that Alfredo and Leigh Ann are amazing!! More

by Chaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Leigh Ann. Alfredo

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 17, 2026

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Employee Rating

Smooth and easy process getting vehicle in for service. Plus I didn’t have to wait to long More

by jasonredman102112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your satisfaction is our top priority. We hope to see you soon!

February 17, 2026

Dealership Rating
Employee Rating

Excellent work like usual from everyone thank you so much. See you on my next visit. More

by danaburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton

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Feb 19, 2026

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

February 14, 2026

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Employee Rating

Have been buying my vehicles at Gene Messer for awhile now. I always try to use their service department. I have not have any problems & always had good customer service. Everyone is polite & helpful. More

by houston.walker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Noah

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Feb 15, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for your loyal business and for choosing our service department. We strive to provide exceptional customer service, and it's great to hear that we have met your expectations. We look forward to continuing to serve you.

February 06, 2026

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Employee Rating

Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. More

by connord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buck Barton , Glenn Norris

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Feb 08, 2026

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 05, 2026

Dealership Rating
Employee Rating

Barbra was great thank you for the great service! My truck was ready before I expected More

by Troywaynes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Gene Messer Ford of Lubbock responded

Hi, thank you for the positive feedback! We are thrilled to hear that Barbra provided you with excellent service and that your truck was ready ahead of schedule. We appreciate your business and look forward to serving you again.

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