Alex Folz
Alex Folz at Mercedes-Benz of Hagerstown

Alex Folz | Page 7

Service Liaison

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

Contact Me
4.9
223 Reviews

I speak German. If you do too, when you bring your vehicle into service - say hello in German.

Dealership Experience

28 yrs, 4 mos

Industry Experience

28 yrs, 4 mos

4.9

223 Reviews

Write a Review

223 Reviews of Alex Folz

July 06, 2022

Dealership Rating
Employee Rating

This is our 6th purchase from Mercedes-Benz of Hagerstown and our 4th from Rob Edmunds. The dealership provides great service throughout the purchase process and their service department is the best. A grea More

by 2018 C-Coupe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Rob and the Mercedes-Benz of Hagerstown team. We appreciate your continued business and are looking forward to seeing you back again down the road!

July 01, 2022

Dealership Rating
Employee Rating

I was given prompt attention,even without an appointment. I bought three cars from this dealer and have always been treated with courtesy and help. More

by Libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London

Jul 05, 2022

Mercedes-Benz of Hagerstown responded

Libby, we're delighted our team welcomed you with friendly, timely, and attentive assistance and was able to accommodate you without an appointment. Mercedes-Benz of Hagerstown is grateful for your repeat business and honored to have earned your confidence. See you next time!

Jul 05, 2022

Libby responded

Alex was great. I get nervous when any light is displayed.Fortunately,it was a very minor issue.

Jul 05, 2022

Libby responded

Thank you.

June 22, 2022

Dealership Rating
Employee Rating

Berry London and the finance lady I'm sorry I can't remember her name but they both were very helpful very patient . Berry is very knowledgeable about the vehicles thank you again so much for helping m More

by mdw4258
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Mercedes-Benz of Hagerstown responded

Thank you for this wonderful review of Barry and our team here at Mercedes-Benz of Hagerstown. Enjoy your new ride!

June 20, 2022

Dealership Rating
Employee Rating

This is our second purchase from Rob at Hagerstown Mercedes. We always have a pain free experience and they take great care of our cars More

by Hbwells
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds, Dena Burger , Elizabeth Jackson

Jun 20, 2022

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave a review! We're delighted both your purchase experiences at Mercedes-Benz of Hagerstown have been seamless and that our team has taken proper care of your cars. Enjoy your new ride!

June 09, 2022

Dealership Rating
Employee Rating

They are the dealer I bring my car because they know my car and how to it in prime shape. They are professional and fair in pricing. Their work force is excellent and I have never had a problem. I deal wit More

by feserrf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Stonebraker

Jun 10, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

Jun 10, 2022

feserrf responded

The service is superior to any place else. It is the only place I will take my Mercedes. Mr. Folz, our service manager is, without a double a man that knows the product and what has to be done. If something else is found, he discusses it with you and gets it done. He and the company are the best.

April 25, 2022

Dealership Rating
Employee Rating

My usual superior service experience. On time, as promised, and thorough. Alex takes good care of me and my cars. More

by Socrates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

April 09, 2022

Dealership Rating
Employee Rating

My family and I have been loyal customers since 2005. Service and purchase experiences have always been first class. This was our second purchase with Barry…His knowledge and professionalism are but More

by douglas88600
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Justin Harbert, Marty Gillions, Lisa Stonebraker, Zene Wolfe , Elizabeth Jackson, Bailley Miller

Apr 11, 2022

Mercedes-Benz of Hagerstown responded

Thank you for your confidence in Barry and our team! We are grateful to you and your family for your years of business and we hope to work with you for a long time to come here at Mercedes-Benz of Hagerstown.

February 19, 2022

Dealership Rating
Employee Rating

My experience at Mercedes-Benz of Hagerstown Service Department has always been excellent. Thanks to Alex and Marty. They are the reasons that I continue to buy cars at this dealership. More

by Twzig506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Alex, Marty, and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

February 17, 2022

Dealership Rating
Employee Rating

Marty did a wonderful job expediting our work order and Cameron did a perfect job! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2022

Mercedes-Benz of Hagerstown responded

Jim, thank you for the great review! We are proud to have Marty on our team and happy to hear that he was able to get the job done. Drive safely, and we hope to see you back again down the road!

February 15, 2022

Dealership Rating
Employee Rating

Barry made this a seamless and incredibly easy experience. Even with all the new technology in the new model he was very well informed, took all the time I needed and trained me well. In addition More

by cem1946
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! It is our goal to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Barry, Austin, and Alex. We will be sure to pass on the kind feedback to them. Drive safely in your new vehicle, and enjoy it! We appreciate your business over the years and are looking forward to seeing you again at Mercedes-Benz of Hagerstown!

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