Alex Folz | Page 8

I have been a customer of MB of Hagerstown for over 16 years. It is a pleasure to work with Rob. Customer service and the service department are the best. years. It is a pleasure to work with Rob. Customer service and the service department are the best. More

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Barry was a pleasure to work with. His extensive knowledge of the vehicle we were purchasing made the transition from one vehicle to another seamless. Barry even went above and beyond the call of du knowledge of the vehicle we were purchasing made the transition from one vehicle to another seamless. Barry even went above and beyond the call of duty to help my wife set up some features in her Mercedes’ that she did not even buy off Barry. It’s just shows the type of hard working dedicated salesman he is. I got the impression that his customers satisfaction with their purchase was of the upmost importance to him and he would have test drove 40 vehicles if that’s what it would have taken to find my vehicle. All in all Barry was the best salesman I have ever worked with and Mercedes is lucky to have him on their team. I highly recommend seeking out Barry if you are in the market for a new or used Mercedes. The lady we worked with in finance was also a pleasure to work with and had all paperwork ready to go when we walked into her office and it was the fastest, most painless transaction I have been part of in a car dealership. Highly recommended all the way around More

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Promptly accepted my request for checking my car. Took care of my concern. Fixed the tire while I waited. Drove off safely. The charge was reasonable. Thanks! care of my concern. Fixed the tire while I waited. Drove off safely. The charge was reasonable. Thanks! More

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The dealership offers the best service for the Mercedes. Alex Fox, my Service Advisor knows the car and what I need. No place else gets my business Alex Fox, my Service Advisor knows the car and what I need. No place else gets my business More

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I have been coming to Younger Mercedes, for years. I purchased, my first diesel mercedes from Younger, and all my service on my vehicle's. Marty, and Alex have alway's been professional and pleasant. I purchased, my first diesel mercedes from Younger, and all my service on my vehicle's. Marty, and Alex have alway's been professional and pleasant. I feel a part of the Younger family. The only reason I did not purchase my last diesel, from you all because you did not have a diesel . More

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Excellent service! Everybody was so friendly and kind! Thank you so much for the discount and car wash! Special shout-outs to Alex, Lisa, and Dena! Thank you! Thank you so much for the discount and car wash! Special shout-outs to Alex, Lisa, and Dena! Thank you! More

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As always - top notch folks all around, whether sale or service. Mercedes is fortunate to have such a dealership in their network. service. Mercedes is fortunate to have such a dealership in their network. More

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I purchased my fourth Mercedes-Benz, this time from somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S55 somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S550 4MATIC Sedan for a 2017 S63 AMG 4MATIC Sedan. The difference is like night and day. In my S550, it was like driving on clouds. In my AMG, it's like making the clouds for others to drive on. The AMG should be replaced with OMG! Knowing I was going to make this purchase, I wanted Mercedes-Benz of Hagerstown (MBoH) to provide a mechanical review of the vehicle before I signed the paperwork, as Marty suggested. I had an appointment scheduled with MBoH and yes, I intended to drive that 60 miles back and forth. But the dealer in Virginia didn't want me to take the car to a Maryland MB dealership. They were happy to allow me to go to the MB dealership at Tyson's Corner or Arlington. But I knew I was going to buy the car anyway. So, I cancelled the appointment with MBoH and went about the business of purchasing my first AMG. All systems are go! I stroked a check, said goodbye to my buddy and friend that had supported me since January 2017, pulled the plates off of him and said hello to my new, big friend! I am on my first road trip in this beast of a vehicle, driving to Hagerstown from Vienna and next thing I know, the oil light comes on. I call my go-to place and they tell me to come on in, even though I had cancelled my appointment. Remember, I've been buying a vehicle all morning. It's after 2:30. I haven't eaten. So I think I'll swing by a fast food restaurant quickly and go to the dealership. But the line is wrapped around the building. No time. Get to the dealership to take care of this light. I tell Lisa, hey I haven't eaten and it just so happens that she had pizza from lunch that day. The Pizza Hut boxes were still there. She hands me a plate and says, "I can warm this up for you if you'd like." I was surprised, pleased, hungry, and since I'm hypoglycemic, I needed to eat. This woman not only saved the day, she might have saved my life. Let that sink in. But there's this other thing working, too. Where did the comfort level come into play that a customer would tell a service representative that he is hungry. So I ask that those reading this read between the lines. The people at MBoH go further than just good customer service. For that, they should be justly recognized. Lisa, thank you. I want to also mention the team - Alex, Marty, Elizabeth, Bailey and of course, Lisa. More

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Always deal honestly and responsively. My 4th car from Mercedes Benz of Hagerstown. I never considered any other dealership. Mercedes Benz of Hagerstown. I never considered any other dealership. More

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Alex was very helpful with my car repair. He kept me updated while my car was in the shop. Alex is very personable. Thanks! updated while my car was in the shop. Alex is very personable. Thanks! More

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