Alex Folz | Page 23

I was more than pleased with this recent service experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price f experience. First off, I was scheduled as soon as possible. I was given several reminders as the appointment date approached. I was given the price for replacement parts, but Mr. Foltz recommended they try to repair the items first. I was given an estimate that was reasonable, but when the work was completed, the actual cost was considerably less. I was totally pleased with the workmanship. There was no evidence of the original problem when I drove my vehicle home. Because the work was estimated to be several hours, I was given transportation home and then picked up after the work was completed. The driver, Mr. Turner, was a very enjoyable person to be around. During our conversation, we found out we had mutual acquaintecees. As I waited briefly in the customer area, I spoke with another customer from out of state. He said he goes considerably out of his way to come to this dealership after using another that could not compare to the service he received at MCB of Hagerstown. I can easily understand what he meant; I echo his sentiments. C. Peyton More

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