Alex Folz | Page 22

Every time I contact Mercedes Benz of Hagerstown I always get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like th get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like the service department is trustworthy and would not take advantage of me adding things to the service that really isn't necessary. They call and talk things over with me before doing the extra services. I appreciate that. More

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The friendliest and most effective dealership in North America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the rest. Other dealerships should take lessons from MB of Hagerstown on how to treat their customers. More

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I have been a customer for 14 years and have purchased I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a c I have been a customer for 14 years and have purchased and serviced 3 automobiles through their dealership. My number #1 reason for returning as a customer is the quality of the work of the service department's manager and his team. Always friendly, courteous, and eager to provide excellent customer service. In their care, I can enjoy driving my automobile with the utmost confidence in its safety and style. More

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Very accomodating; great sense of humor - aim to please; loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as loaner vehicle available; very clean drive-in area; service writer knowledgeable about all aspects of vehicle; always make you feel they value you as a customer; car washing a great bonus; thanks for a job well done. More

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This was my second visit to Hagerstown MB and just as during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reas during the first, I found all of the staff to be knowledgeable and friendly. The explanation of the service needed was very clear and the price reasonable. More importantly, they completed the work in a very timely way and the results have been excellent - extremely important when you live 40 miles away. I continue to be impressed with this smaller, friendlier Mercedes dealership. I would definitely expect to buy a future vehicle from them and have recommended them to others. This kind of dealership organization is relatively rare today. More

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It was a fast, on time and extremely friendly experience. I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting a I wish all car dealers could do as well. the waiting area was comfortable. the sales area was great, too. i wish the donuts were in the waiting area, as well as the sales area. otherwise it was great. it was so pleasant we will probably be buying another car there soon. More

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Great experience across the board. Knowledgable and extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I ca extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I can assure you the next time we are looking, that will be the first place we go. We highly recommend Hagerstown Mercedes. More

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Alex Folz is a credit to the Service Department of Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department shou Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department should recoginzed as Employees that keep customers coming back to the Dealership. Thanks for this User Friendly Dealer Review for Merceder-Benz of Hagerstown. A satisfied "Service Department" Customer! Ron Bowers More

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Bought my new car 7 years ago at Hagerstown MB and have been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do great work on the repairs / service. I highly recommend them!! More

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Easy to get an appointment; always friendly and go out of their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars a their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars and never worry about them requiring more work than is necessary to address the problem or when providing general service to our cars. In a word they are trustworthy...... More

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