Alex Folz | Page 21

Adam and Alex are always very helpful. Adam was able to keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that wa keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that was very customer focused. He also was able to contact me by my cell. More

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The caliber of service was great. They were efficient and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and Mr. Folz made sure it was corrected promptly. I would recommend this dealership to anyone for both sales and service! More

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All the service and support staff at Mercedes Benz of Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience Hagerstown continue to exceed my expectations in every way. Everyone goes above and beyond to make sure I always a positive and pleasant experience whenever I visit the dealership. Keep up the good work. Brent Bailey More

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I took my S550 in for problems with vibration. I have worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever compl worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever complaint or problem that I may have. This time it was very difficult to trace the problem but he was determiined to fix it. He stayed in constant contact with me throughout the whole process to keep me informed and was able after a lot of hard work to fix the problem. I can truly say that I have never had a service representative with any car that I have owned who is such a pleasure to deal with and so dedicated to taking care of his customers. More

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Everytime I contact this dealership for work they have always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extr always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extremely helpful and follow-up to make cdertain that I was satisfied. Anyone I know who is considering purchasing a Mercedes, I suggest they contact this dealership over any in the tri-state area, as they do work so hard to make the customer happy, whether it is on the buying end or service. More

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When I bring in my car for service, I am always greeted most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been p most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been performed correctly. I've had my R500 for 4 1/2 years and have had only positive experiences when working with the fine people of MBOH. More

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I am very satisfied with the MB of Hagerstown! Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown service center, due to the fact that they make me feel "at home" and provide better service (in terms of lower prices, shorter wait periods, and better workmanship). While all staff members are great, I particularly enjoy working with Alex Foltz - German fellow that knows German cars! Regards, Michael More

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Overall Experience- Alex has been trying to help us get this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this this car staighten out but, this is the seventh time this car has been in for underhood noise issues. Mb USA just seems like they don't care if this is resolved or not, or if we purchase a new MB vehicle again . More

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Every time I contact Mercedes Benz of Hagerstown I always get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like th get fabulous customer service. My husband says that I like to be "pampered". I say, "Yes, I do" and that's what Mercedes Benz does. I feel like the service department is trustworthy and would not take advantage of me adding things to the service that really isn't necessary. They call and talk things over with me before doing the extra services. I appreciate that. More

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The friendliest and most effective dealership in North America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the America. We wouldn't purchase any automobiles from any other source. The sales department as well as the service department all rank way above the rest. Other dealerships should take lessons from MB of Hagerstown on how to treat their customers. More

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