Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend

Abigail Lundberg | Page 10

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
105 Reviews
4.8

105 Reviews

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105 Reviews of Abigail Lundberg

February 15, 2025

Dealership Rating
Employee Rating

The dealership was good about the initial repair however, when it didn’t seem to fix the issue I was informed it must be an inherent problem. It seemed as though I had hit a dead end. I was able to record More

by Scardino7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Toyota of West Bend responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can turn this around for you as soon as possible. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2025

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Awesome and pleased with the dealership… Good service and in the time that they estimated More

by LBNAGEL66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

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Service reps and everyone I met was friendly and helpful. The work was done before promised. I miss the cleanup/carwash I use to get at Bergstrom in Oshkosh! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

Feb 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team, Bill. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

February 03, 2025

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Rob, Ryan, Nick, and Abbie were all very friendly and professional! I'll definitely be back! More

by Jamieclarissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Toyota of West Bend responded

Jamie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rob, Ryan, Nick, and Abigail, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

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Employee Rating

Lack of transparency with my service. Waited 4hrs to find out that the tires needed for my replacement were the wrong size. Mentioned that I would return the rental by Wednesday at 4p, di More

by M K B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 06, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

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Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. More

by helen
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Recommend Dealer
Yes

Other Employees Tagged: Janessa Rios, Keith Mcginnis

Feb 03, 2025

Russ Darrow Toyota of West Bend responded

Helen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

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Employee Rating

Very helpful and got me taken care without any issues. Kept me updated throughout the process More

by Connervz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

Feb 03, 2025

Russ Darrow Toyota of West Bend responded

Conner, Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

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Employee Rating

Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More

by algpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Keith Mcginnis

Jan 31, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2025

Dealership Rating
Employee Rating

Service was performed as expected, good communication from dealership on diagnosis and expected completion date More

by finalcuttreeservicellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

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Employee Rating

They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

by NATHAN98MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Russ Darrow Toyota of West Bend responded

Nathan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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