Abigail Lundberg
Abigail Lundberg at Russ Darrow Toyota of West Bend
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Abigail Lundberg

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Abigail Lundberg

April 19, 2025

Dealership Rating
Employee Rating

Everything was on time and the advisor knew his product and made good recommendations for future services. More

by Jurge58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

Apr 19, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 13, 2025

Dealership Rating
Employee Rating

Appointment went as scheduled. Shuttle service was easy to use and readily available. Thak you! More

by LT
Service Communication
Recommend Dealer
Yes
Apr 13, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 13, 2025

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Employee Rating

Hello, I have to say that at first I was not looking forward to stopping at the dealership, but was very Pleased with the service and care that I received from Abigail.She was professional and friendly, More

by briantrauba63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 11, 2025

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Employee Rating

Not very customer friendly and seems like your are understaffed. They were so busy they didn't have time to explain information and not very friendly. Most likely I won't come back. More

by Tjm28
Recommend Dealer
No

Other Employees Tagged: Abigail Lundberg

Apr 14, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

They were able to get me in quickly after an oil leak where the drain plug was not tightened all the way and it was leaking. so i'm glad they fixed their mistake. More

by Tomgt2005
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Pastorelli

Apr 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

April 09, 2025

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The dealer did not fix the issues on my brand new camry. They basically told me that all new camrys have squiling noise in the driver seat and crancking noises coming from the rear end of my car which is no More

by arif_sadikovic
Service Price Transparency
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Service Communication
Recommend Dealer
No
Apr 12, 2025

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Arif, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

April 06, 2025

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We have purchased three vehicles through Russ and have been more then satisfied with each one. Their service dept is top notch and everyone is always friendly and helpful. More

by JJASREIMAN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

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Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More

by Babybot
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 29, 2025

Dealership Rating
Employee Rating

The dealership and its employees are amazing! However Toyota’s answers to what is wrong with our vehicle is not acceptable. More

by sbaerber94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klinton Stoffel

Mar 29, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

Dealership Rating
Employee Rating

Wonderful experience. Don't have time right now. But I always go there. I'll see you next time. More

by m.barr48
Recommend Dealer
Yes

Other Employees Tagged: Abigail Lundberg

Mar 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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