I just bought a Ford and needed a tow hitch installed - Ben K.
I just bought a Ford and needed a tow hitch installed ahead of a holiday trip.
When I called dealers in New York City, they gave me the run around, quoted hours even days to install it, then refused to honor the Ford website price for labor, before stating that they refused to do the work at all.
When I called All American Ford, they Kaleigh and Emily in the service department worked with me to get a fair estimate on the price before Mia said to book the installation through the website because it was a great price on labor and it would SAVE ME MONEY. Mia suggested that I get there at 8AM to be first inline for service and I did.
I got there at 8AM, had the car dropped off at 8:10AM with the Service team where Tatiana Shetsen, made sure my work got prioritized and got me home faster than expected. On top of that when I asked for additional work to occur, she quoted me the standard price, but when I checked out, they charged me a LESS because of my Ford Pass Rewards points.
On top of all that, they had an amazing waiting area with free wifi and kiosks where I was able to get work done on my laptop while I waited.
All American Ford of Hackensack got work done for me FASTER and for LESS MONEY than expected. They've earned my loyalty as a customer and I will be getting my vehicle serviced there for the foreseeable future.
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