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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.9
1,042 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did.
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245 Broad St

Summit, NJ

07901

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Showing 1,042 reviews

June 26, 2026

Timely, courteous, most issues assesses and resolved. Liked the pick up / drop off service. Thanks. More

by dmrobertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2026 -

Salerno Duane Ford responded

Thank you for your kind feedback! We're glad to hear you found the service timely and courteous, and that your concerns were addressed and resolved efficiently. It's also great to know the pick-up and drop-off option made the experience more convenient for you. We appreciate you choosing us and look forward to assisting you again in the future!

June 22, 2026

Gio was ready for me when I arrived, very satisfied with the whole process. Everyone was very friendly and I am happy with my purchase. This was my second vehicle from Salerno and I would recommend them to More

by telesave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback. Everything coming together quickly at your arrival and a smooth, friendly process throughout is exactly what we aim for. We’re glad you’re happy with your purchase and appreciate you coming back to us for a second vehicle. Your recommendation means a lot, and we look forward to working with you again!

June 17, 2026

From the Service Desk to the Parts department, thus dealership is the best I have ever experienced! More

by lyndon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

We’re thrilled to hear you’ve had such a great experience with both our service and parts teams. Your kind words mean a lot, and we truly appreciate your support. We look forward to seeing you again!

June 13, 2026

I've worked with Carrie on multiple occasions with major repairs to my Ford edge.she explains my options and costs clearly so I can understand and gets repairs done as soon as possible More

by daved1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

It’s great to hear you’ve had consistent positive experiences with Carrie while servicing your Ford Edge. We’re glad she’s been able to clearly explain your options and keep you informed throughout the repair process. We appreciate your continued trust and look forward to assisting you again!

June 11, 2026

Frank is the best! Second time leasing and extremely pleased. He helped me work with my budget and got me what I wanted. Thank you frank! More

by timc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

Thank you for the 5-star review! It’s great to hear you had another positive leasing experience and that Frank was able to help you work within your budget to get the vehicle you wanted. We truly appreciate your continued trust and look forward to working with you again in the future!

June 10, 2026

Great experience! Nef made it easy to obtain exactly the Bronco that I was looking for in a painless and speedy transaction. More

by Paul.Cetrulo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alivia Lear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neftali Salvador
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Jun 24, 2026 -

Salerno Duane Ford responded

We’re happy to hear you had a great experience and were able to find the Bronco you wanted through a quick and smooth process. We appreciate your business and hope you enjoy your new vehicle!

June 07, 2026

From Alivia in Online Sales, to Cesar on the Sales floor and Sal in Finance, it was a pleasure to do business with this dealership to purchase a used 2019 Honda Civic LX for our son. More

by john.d.rogerson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alivia Lear
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Salerno Duane Ford responded

It’s wonderful to hear your experience with our team was such a positive one from start to finish. We’re glad Alivia, Cesar, and Sal were able to make the purchase of your Honda Civic a smooth and enjoyable process for your family. We truly appreciate your business and hope your son enjoys the vehicle!

May 29, 2026

I was sent numerous text messages about scheduling service for my recall. When I arrived, I was told that the recall was done over the air. This was a waste of time and very frustrating More

by RICK.LYONS14
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Laurent
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Salerno Duane Ford responded

Thank you for sharing your experience, and we’re sorry for the confusion and inconvenience regarding your recall visit. We understand how frustrating it is to be asked to come in only to learn the update had already been completed remotely. We appreciate your feedback and will review our communication process to help prevent this from happening in the future.

May 29, 2026

Carrie worked with Heather and did a great job of accommodating a last minute request for a service appointment. I was able to get my car serviced while taking care of other business in Summit. More

by stevenlkaplan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2026 -

Salerno Duane Ford responded

Thank you for your feedback! We're glad Carrie and Heather were able to accommodate your last-minute service appointment and make things more convenient while you were in Summit. We appreciate your business and hope to have the opportunity to make your next visit a 5-star experience!

May 27, 2026

Excellent customer service! Super easy process, we did almost our entire transaction via text so it was painless. Frank is friendly and has great customer service! More

by shellylanning
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovanni Salvador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2026 -

Salerno Duane Ford responded

Thank you for taking the time to share your feedback! We're glad to hear the process was easy and convenient, and that Frank provided friendly, excellent customer service throughout. We truly appreciate your business!

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