72 Virginia Honda Service Centers

Jeff did an excellent job working with me on getting my - RODNEY.LAM

Jeff did an excellent job working with me on getting my Oil Change done at my request.

My sales experience at AutoNation Honda Dulles has been a - tjfmlf

My sales experience at AutoNation Honda Dulles has been a good one, hence I'm now the proud owner of a 2016 Accord Touring. From Dana, who was my first contact via the internet, to Douglas, who followed up after the sale, everyone was polite, informative, and eager to please. That is especially true of my sales consultant, Brandon Jackson. He was always professional and quick to answer my questions via email, text, or phone call. I have to say that my experience at the Honda dealership in Chantilly was quite the opposite. I was treated as they were doing me a favor in providing a test drive and answering my questions, and it was a big turnoff. It's not like that at all at AutoNation Honda Dulles. The only issue we had was with the finance department, which was backed up, so we had to sit around for about 90 minutes before getting in and processed. In addition, they gave us a pretty hard sale attempt with their extended warranty/maintenance program. I wish they would just ask if you're interested in it, and when you say no, leave it alone and move on. That said, the overall experience still remains top notch. UPDATE: 10/30/19 It was time to replace our aged MDX and decided to test drive several different vehicles. They included a Mercedes GLE, Toyota 4Runner, Lexus GX460, and Honda Pilot. By far, the best vehicle when considering features, comfort, safety, reliability and price is the 2020 Honda Pilot Elite. This jewel is loaded, and the V-6, 9 speed transmission is smooth as silk. Because of my previous positive buying experience, we were again at AutoNation Honda Dulles. Our sales rep. was Jorge Vigo, and he was outstanding. He spent a lot of time with us over two days to get the deal done. Every question we asked about the Pilot, he answered. And not only that, he was pleasant to be around, and gave us his undivided attention. That’s often not the case at other dealerships. Thank you, Jorge, for all your assistance. And thank you to the sales manager (cannot remember her name) for making an offer that was impossible to ignore. This dealership is more about the volume than squeezing every dollar out of each sale, and that was the case when we bought the Accord, and was the case when we bought the Pilot on Sunday. Even finance was painless this time. No wait, and while extended warranties, etc. were offered, there was no hard sell. When we said no, she moved on. I wish I could remember her name as well, but it escapes me. Overall, another outstanding buying experience at AutoNation Honda Dulles. I recommend them without reservation. Ask for Jorge Vigo! UPDATE: 8/10/23 Recall service for the rearview camera wiring harness. Easy to set up an appointment, and drop off was easy and quick. For some reason, I did have to call to make the appointment instead of doing it on-line as I normally do. My guess is because it was for a recall, but it just may have been a glitch on their site that day. I don't know and forgot to ask. I usually deal with Adam Kearney, but this time it was Mike Helmke, and both are excellent at what they do. Pickup was also quick. He explained the work that was done, I signed the paperwork, and I was out the door. As part of their service, they usually will wash your car. I always decline this because they don't dry it, and it spots the car, and it ends up looking like it wasn't cleaned at all. I wish it was a wash and dry service. UPDATE: 10/15/24 Service recall work completed on my 2020 Pilot. Shout out to both Scott Arnold, an After-Purchase Customer Rep., and my Service Advisor, Adam Kearney, for jobs well done. In acquiring the needed part and in getting the car in and work done in short notice. Thank you both!! Top notch dealership in sales and service. Highly recommend!!

We’ve bought three cars from Landmark Honda over the - stevekva

We’ve bought three cars from Landmark Honda over the years and have always had our service done there. The service personnel are very friendly and helpful and we’ve never had a problem at the dealership. We would recommend them highly!

Rowena Reyes is the link between her customers and the - gehoyle

Rowena Reyes is the link between her customers and the service department at Hall Honda. Rowena always delivers exceptional customer service, fostering trust, and ensuring my vehicles are serviced efficiently and effectively. Rowena recommends necessary repairs and ones that can wait until my next visit. Rowena keeps me updated on the progress of my vehicle's service and I would highly recommend that you ask to work with Rowena on your next service visit.

Asli very friendly, very good sales associate, very - Emelyn

Asli very friendly, very good sales associate, very helpful and fast to process to get your car done! Asli explained and she make sure you I understand the process! Like her so much and looking forward to business again with her in the future

Purchased my 2022 Passport at Bill Page in late October - Lwirtz

Purchased my 2022 Passport at Bill Page in late October 2022. In early October 2023 I drove through white paint; couldn’t avoid it, freshly spilled all over the road. My tires, wheel wells, rear bumper, molding, left side and rear of car had splatters all over them. Husband tried power washing, which took some of it off, but it was still awful. We went to Bill Page service center to see what they could do. I was assured they would make it pristine again, and they did. The car looks brand new, and the fee for the work was so much lower than I’d been expecting. I’m delighted!

This is the worst service I have ever seen. - Anthony

This is the worst service I have ever seen. I will not ever do business with again Replace parts that were just done and didn’t fix it

I recommend working with Steve Farr - Hondagal

I have been going to Steve Farr at Tyson’s Honda for years and he’s nothing but professional. I highly recommend working with him.

We are very disappointed in Hendrick Honda Woodbridge. - tagons

We are very disappointed in Hendrick Honda Woodbridge. We took our car in for basic servicing and ended up with a crack in our windshield. We asked that they fix it, but the service manager (Kristi) and general manager (Adam) would not budge. Guess they do not value our business! If you go here for servicing, which I do not recommend, be sure to take thorough pictures of your car beforehand and inspect your car thoroughly before leaving.

Rachel is a fantastic team member. - Phil

Rachel is a fantastic team member. Always friendly, never steers me wrong. Work on my car is always done right the first time in a reasonable amount of time.

I get my 2005 Honda crv serviced at your dealer and - mickiej1

I get my 2005 Honda crv serviced at your dealer and have for the 15 years I have lived in crozet virginia. David Sloan has been is my service writer and he has done an amazing job all these years. He is always so helpful and takes the time with me for advice on what my car needs. Yesterday I stopped in with no appointment and he took time to check my oil level and replace my batteries in on my keys. Hes so knowledgeable and helpful. Just wanted to give him the great review he deserves. Hes amazing!!!

Joe Deguzman in the service department kept me updated - Debra Moore

Joe Deguzman in the service department kept me updated while my Accord Touring sedan was being inspected and for the 30K mile check. A loaner car was provided for my convenience

Excellent service Mr. - imayo

Excellent service Mr. Royal was very informative in letting me know what services I need to have done .

Always go there for great service. - FLEMINGSML

Always go there for great service. Friendly, courteous staff and the keep you informed of status of service!

CMA’s Colonial Honda staff had great customer service and - Jewel

CMA’s Colonial Honda staff had great customer service and they repaired my car quickly.

Took my 2023 CRV in for service and was greeted promptly. - edianni

Took my 2023 CRV in for service and was greeted promptly. Met Emely and went over what I needed done and info was taken and told it would take about an hour and asked if I needed a ride home or would wait. I decided to stay. In about an hour Emely had to search for me since I went to speak to DA Young and the rest of the sales management team(in case you wonder this is our 7th Honda). Emely went over the work sheet and explained each item. As I was leaving(I have to use a cane) the greeter in the pull in space, backed my car out and met me in the parking lot . Now that is premier service!

DARCARS – Fairfax Honda: This is an unsolicited review. - Rich A

DARCARS – Fairfax Honda: This is an unsolicited review. The Dealership and Senior Consultant (Keith Derrickson) are absolutely OUTSTANDING! Keith always gets it right the first time! By far, he is the best Service Advisor at Honda we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Keith on your staff!

Antonio did a awesome job servicing my Kar. - nettaboo2323

Antonio did a awesome job servicing my Kar. He wuz very professional, well manner, n made sure I wuz ok will my service!

Stay away from this dealership if you need any type of - Unhappy former Honda owner

Stay away from this dealership if you need any type of repairs. Brought my car in for a CEL emissions issue, that should of been covered under warrant, and was quoted almost $1k to maybe fix the issue. Incompetent technicians who just want to throw parts onto vehicles without having the proper DTC codes. Dealership doesn't even have a Service Manager. Honda should be ashamed of this franchise. Great place to purchase a vehicle though. I have purchased multiple vehicles from the sales department. Maybe they should just close the Service department.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Merlene review - 1217ValleyRd@home

Mr. Loyd King is very professiona of the auto business. Would purchase a auto any day!!! Would send my friends to Mr King at Boyd Honda of South Hill!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.