Pocketed $3,500 that we paid them to buy us a warranty - DoneDirtyby360SmartCar&Kamkad
From our own personal experience with buying a vehicle from this dealership:
This 360 Smart Car / Kamkad (or whatever name it is at the moment), is a complete scam. Just watch the News reports. Google search 360 Smart Car investigation. Yes, it is the same dealership, no matter what they tell you. Look at the location. Same employees. They changed their name to fool people. This same company is in the news elsewhere, too. Here is why I'm so upset and trying to let everyone know to beware. Please keep in mind, too, that this is such a dreadful company, that NO ONE has bothered to reach out to us in an attempt to make this right.
They charged us THOUSANDS OF DOLLARS for an extended warranty on a car they sold us 6 months ago (Nov 2018), and they have never paid the warranty company! So we have no warranty on our 8 year old car we bought from them because they pocketed our warranty money! Seriously, who does that???!!! To the owner or manager: I hope you're having a good time with our $3,500 at your "Family owned and proud" business of yours. Are you proud of yourself for scamming money from hard-working people? I can only hope that this happens to you one day! I sound bitter don't I? Well, let someone steal $3,500 from you and then tell me you're not bitter. We have three girls in college, we can't just walk to our backyard and get more cash off our money tree and buy another $3,500 warranty.
I just happened to call the warranty company in Feb of 2019 to ask if I would get a contract in the mail; and they told me, "Oh, your contract has never been activated because the dealer never paid us for it." Whaaaaaat?? Now, no one at this "more-names-than-Elizabeth-Taylor" dealership will call me back or return my emails! I mean why would they call me? They're obviously too busy vacay'ing in the Grand Caymans with our stolen money.
Not to mention this: 2 to 3 WEEKS AFTER we bought the car, they called us to say they were changing the finance co. to a different finance co. because the 1st one went out of business. WEEKS LATER! Ummmm, why did it take them so long to contact us? The paperwork was just sitting on someone's desk collecting dust for WEEKS! That's why. Oh, and I'm not done: They also tried to raise our interest rate on the new paperwork/contract. Are you kidding me?? It was only after I told them they could have the car back, and they could shove their higher interest rate up their you-know-what, did they agree to keep the rate the same. So, we had to go back to this freakin' dealership to sign all new paperwork with a new finance co. on it. Oh, and I called the original finance co. and they told me they did NOT go out of business. Hmmm. Of course, we didn't get our plates until months later and we asked them to mail the plates to us because we didn't want to go back there AGAIN. They said no, so we had drive back out there to pick them up.
I have proof of all this, so NO ONE can say that I'm lying!!!!!!! If these people were good or honest at all, don’t you think they would have paid our warranty by now? Do you want this to happen to you?
I’m not upset with our sales people who helped us, but rather owners and management who actually took our money and didn’t pay our warranty.
Please understand, I am normally a very, very patient and easy-going person. But this dealership has caused soooo much heartache and frustration; and they’ve caused us many sleepless nights. They stole from us. And they don't care! Don't make the same mistake we did. DO-NOT-BUY-ANYTHING-FROM-THIS-DEALERSHIP!! If you do decide to go there anyway, please run to your doctor first and get a quick CT Scan; just to make sure you have a brain. Yes, I’m angry and I should be! Can I be any more clear? I don’t think so.
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