2,656 Texas Used Car Dealers

To: Mike Shaw Kia, Corpus Christi, Texas From: James - jdosher58

To: Mike Shaw Kia, Corpus Christi, Texas From: James Dosher Subject: My New Purchase of a Kia Carnival Hybrid EX My experience with the purchase of a new vehicle at Mike Shaw Kia dealership was a pleasant journey. I spent three months visiting the dealership on many occasions, asking questions, test driving the Kia Carnival Hybrid several times, and just looking over the Kia Carnival exterior and interior design and workmanship repeatedly. During this entire process, the staff at Mike Shaw Kia were hospitable, friendly, and professional. Salespersons greeted me in a prompt manner. I was treated with respect and kindness, and they showed me the facilities, soda drinks, and snacks. They showed concern in ensuring that my purchasing experience was pleasant. I did not just sit around waiting, I walked freely around the facilities looking at brochures and walked around the parking lot admiring the Kia Carnival Hybrid trim levels, or other Kia model vehicles. After three months of visiting Mike Shaw Kia dealership and research, I made my decision and started the process of purchasing a Kia Carnival Hybrid EX. I would like to thank those who helped me in my journey in buying a Kia Carnival Hybrid EX. David “Davey” Amador II: 1. The Sales Consultant: I know a salesperson must do their best at selling a product. But David Amador was not eagerly aggressive. He pitched the product with diplomacy, respect, and professionalism. He listened to my desires in a vehicle, and what concerns I might have. He was friendly, I felt relaxed and comfortable with him. He helped me explore the intricacies of the vehicle. How the vehicle drove and handled on the road. 2. When I was test driving the vehicle, at my request, he drove for me, so I could sit in the passenger seat, and then the second-row seat. To get a feel of the ride experience as a passenger. This added to my journey in buying the Kia Carnival EX. 3. David Amador answered all my questions to my satisfaction, and if he did not have an answer, he found the answer for me, with his coworkers. 4. While I had many visits to the dealership to explore the Kia Carnival Hybrid EX, David Amador was a key player each time, in my journey to buy the Kia Carnival Hybrid EX. Elisa A. Escamilla: 1. The Finance Manager: She was friendly, I felt relaxed and comfortable. We negotiated back and forth, until both parties came to an agreement of price, warranties, and accessories. 2. When the vehicle was not in Mike Shaw Kia inventory, she researched and found the exact vehicle I wanted, Exterior color, interior color, and accessories. And while I waited for the vehicle to arrive in a short few days, I had promised Elisa Escamilla that I would continue the purchasing contract process with her. The vehicle arrived and with my excitement, we continued the contract documentation process. 3. Elisa Escamilla answered all my questions and ensured that I completely understood all warranties, documents, and monies. She made the finalized sales contract documentation process easy and smooth. Kalon Williams: A Sales Consultant: He was always there to help me in any way possible, anytime I arrived at Mike Shaw Kia dealership. He was friendly, polite, and professional. James Steele: A Sales Manager: He was friendly, polite, and professional. He aided behind the scenes with my journey experience. Honoring the agreed price. Demario Taylor: A Sales Consultant: He took me on the last test drive. He was friendly, polite, and professional. Adding a pleasant experience in my journey to buy the Kia Carnival Hybrid EX.

Worst repair service ever. - Disgusted

Worst repair service ever. Every time I go in they claim car needs alignment. (3times). Told them this time OK but I watch. Claimed service was done. Presented a printout. Never allowed me to watch. Don’t trust these guys. They are scam artists.

This place did an amazing job getting my mom into the - Jay

This place did an amazing job getting my mom into the porsche she was wanting. They handled the financing, vehicle description, and out of state deal with the utmost grace and professionalism. As someone who worked in the auto industry, I was very impressed and would trust them selling a vehicle to me or anyone in my family out of state. Garrett is a great salesman, and Josh in finance was a pro. Thank you so much Mears. I highly recommend this dealer. If you are reasonable with them, they will treat you very well in return.

One of the greatest dealerships I have had the privilege - KAM

One of the greatest dealerships I have had the privilege of dealing with. This was the second vehicle I have bought from them.. Highly recommend this group!!

Service Advisor Paula Stone has exceeded every - Thomrat

Service Advisor Paula Stone has exceeded every expectation regarding my visit to Killeen Ford. From the moment that I walked through the door to when I completed my business she was there every step of the way to ensure that all my questions were answered as well as thorough explanations of every aspect of why I was there. Paula even kept me informed of my vehicle with texts, phone calls and video's throughout the duration that my vehicle was with the service department. Did not expect the spectacular service that she provided and am extremely pleased that she did.

The four starts are more for James in sales since we did - Windygale

The four starts are more for James in sales since we did not end up purchasing a vehicle there. I will say that the wait was too long - no amount of free drinks and snacks can fix that, but James was professional yet friendly, and he was knowledgeable and took the time to show us many of the features on the pre-owned vehicle that we test drove. He also kept in touch with us over the next few days and let us know of other vehicles were available. Unfortunately they did not have what we were looking for in the time frame we had, and the finance people didn't seem to care if the sale was made, so we purchased elsewhere. We would still recommend James in Sales, but I'm not so sure about the rest.

The owner of this dealership is Urrah Benji. - nickh3304

The owner of this dealership is Urrah Benji. He’s a scammer, his dealership in Florida Benji Auto lost license plus bunch of opened low cases and now he operates another scam dealership in Texas.

I recently had to take my car for a recall. - maj2000

I recently had to take my car for a recall. Dominique took care of the service. I had never had such a great experience. He was professional, courteous and very polite. Dominique ensured that my time was valued and I didn’t wait around. Thank you Dominique for a great service. I would highly recommend West Houston Hyundai dealership.

Found a great deal online on a 2025 Colorado work truck - Genavalles

Found a great deal online on a 2025 Colorado work truck with less than 500miles. Price listed online was $30,400 so we reached out to make sure the deal wasn’t a mistake before driving three hours. Salesmen assured us the price listed online was correct and we could possibly get a better deal once in person. Drove up and the first red flag is they sit you out in the open in a food court style lobby and take your license to the back. Next they have the poor salesman walk back to the finance manager who decides it’s good business to jack up the price to $34,000. We just drove three hours so understandably we were not happy about the bait and switch. Finance manager spoke to us like we were too stupid to understand so we left. If you can’t sell a car for what you list it online be honest and post the actual price.

I negotiated a 2025 Acura TLX Type S over the phone with - kevinmoore46

I negotiated a 2025 Acura TLX Type S over the phone with Sales Manager Charles Reese as they are in Houston, TX and I'm in El Paso, TX. I had two offers one for $59,000, contingent on me financing through Honda Financial and the other for $64,000. I agreed to the signed $59,000 offer and told the Finance Manager Ding Cheng that I did not want any add-ons, tire package, GAP insurance, paint protection, or anything else they had to offer I just wanted an out of door price. Charles told me that for them to give me a $4000 rebate I would need to finance with Honda Financial, and Ding Cheng pushed an 8.14% APR for 84 months even though my credit score is exceptional. When the final paperwork was presented by the Finance Manager Ding Cheng, I was now engulfed in a bait and switch where the price was marked up to a significant unapproved amount, and they tacked on a $2,100 "Appearance Package" junk fee I never requested or agreed to and have no idea what it even covers to this day. Once I saw what they did to me I reached out to Charles Reese and told him I was going to get a lawyer, and he threatened to rip up the contract. Being that I paid for the vehicle to be shipped to me I waited for the vehicle to arrive safe in my garage and then I did a maneuver on them they never saw coming and I refinanced with Navy Federal at a 4.3% interest rate for 72 months within two weeks without making one payment to AHM and received an overpayment refund along with the title to my vehicle, proving the math was deceptive from the start and leaving them to make ZERO interest along with my belief a charge back. They did all that conniving and deceptive labor paperwork for absolutely nothing. And I'm still not done; I am unable to go into details as I have taken several legal actions against this dealership John Eagle Acura. I also had them install some underbody side spoilers on the vehicle and instead of them going off my VIN to get the proper parts they ordered the wrong color and installed them. I had to pay to have the right ones installed and now they want me to pay over $400 to ship the wrong ones they installed back before they refund me. Do not trust any "signed" offers from this management team. They will change the numbers in the final contract hoping you won't notice. Compare every line of the contract, vehicle price, add-ons, VIN, and financing terms against your original offer before signing anything. Know your credit score and you'll be able to have a range of where you should be with your interest rate to avoid John Eagle Acura marking your rate up two to three percent more while trying to align their pockets with profit. I strongly encourage and can't emphasize this enough, read the reviews on this dealership and there is no way that many people could have it wrong. Take great note that they will answer back to the reviews as we all know that not answering back is a sign of guilt, but the one's answering back are the ones making those horrible deals and are just trying to use deception to make you think they are trying to find a solution. I recently retired from Fort Bliss, I would never put my character, integrity, and morals in question, so this review is true and accurate. I strongly suggest you avoid this dealership all together by all means necessary.

Today my Husband and I visited to look for a vehicle, we - SD

Today my Husband and I visited to look for a vehicle, we walked in and were promptly greeted then the sales associate proceeded to ask my husband questions while ignoring my existence. My husband asked about another model to which the sales associate jumped to pushing us to make a purchase before we even saw the other model. We explained we are currently looking / in the comparison process as we’re still not sure which vehicle we’d like to go with. He then made a rude comment, you’re just looking at vehicles in the rain? Confused on why he had such a bad attitude my husband answered, it just started to rain. The sales associate then walked away. We felt uncomfortable so we left. Definitely the worst experience we’ve ever had at a car dealership and will never be returning nor recommending this location.

Purchased my second vehicle (for my Senior) worked with - jknewton33

Purchased my second vehicle (for my Senior) worked with Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all. He followed up o things as he said he would. Amazing experience, efforts and service. Definitely recommend.

i worked with Leo and he was wonderful. - jayfraley

i worked with Leo and he was wonderful. He was very helpful in expediting the trade in and purchasing process. the tune up was quick and efficient. the only thing that took a long time was the cleaning of the new car.

If you’re thinking about doing any kind of business at - 4907mcc

If you’re thinking about doing any kind of business at this dealership, please do your research first. There is a reason they EARNED a C rating, and aren’t accredited with the Better Business Bureau. There is a reason you never see the same faces when you go in for sales, service or parts. They lie, cheat, and steal. Not only to their customers, but to their employees as well. Their reputation is so bad, they say they’re now under new ownership. They aren’t. They have a new General Manager that continues to do the same bad business they’ve always done. Don’t waste your time.

I went in Saturday morning 3/14 to look at a used rav 4 - srouge91

I went in Saturday morning 3/14 to look at a used rav 4 and worked with Eddie. The salesman and I weren’t able to agree on a price and I left the dealership. I received a txt a few hours later with an offer to lower the price and I sent a counter offer. Monday 3/16 I texted the salesman back to follow up and we came to an agreed out the door price. I showed up Monday evening and the used car sales director, John Pike, said he never approved the deal. I showed them the text messages and they spent about an hour discussing among themselves and trying to get out of it. FINALLY, they said they would honor the deal but that someone else was currently in the process of purchasing the car with another agent. They said they would only honor the deal if they current one did not work out. I asked the salesman for the director of used cars to come out and speak to me multiple times and he refuse. Even though he didn’t have any problem coming out to speak to me Saturday. How convenient… I asked the salesman for the director of used cars to come out and speak to me multiple times and he refuse. Even though he didn’t have any problem coming out to speak to me Saturday. After another hour of waiting they came back and said the car was sold. My wife and I had to hire babysitter for our 3 month old just to come and have our time wasted.

Great quality vehicles and superb service the perfect - Frank

Great quality vehicles and superb service the perfect combination!!! Thanks Jenno u were awesome!! Thanks Sonia in finance too!!!Purchased Toyota Tundra and Im extremely happy with it will be coming back!!!

Wonder Full Experience with Laura Ruiz Highly recommend - ckraft505

Wonder Full Experience with Laura Ruiz Highly recommend her lovely care of the customer and attention to details

Very great dealership friendly people. - escobarcris92

Very great dealership friendly people. Gabby highly recommended she will get you the best price

The OLD BAIT and SWITCH are alive and well at KEATING - Wil

The OLD BAIT and SWITCH are alive and well at KEATING TOYOTA, ABSOLUTELY NO INTEGRITY! I’ll preface this story by saying I had hoped my first experience with this dealership would be positive rather than negative. But here goes, I visited the dealership in good faith on 13 February 2026 to purchase a used vehicle for $75,000. It was my first time there, and my salesman was Mr. R. Skipper, and his manager was Mr. S. Young. While looking over the vehicle, I was told it had two keys and that the cosmetic damage I identified on the hood would be repaired. After three hours being there, we finally closed. As I was transferring my personal items from my traded car, which had two keys, I was awaiting Mr. Skipper to bring me the second set for the purchased car. After 5-10 minutes, I go searching, and I find him inside the dealership, about to depart for the evening. I ask him where are the second set of keys? He then tells me that, after 3 hours there, he was sorry, but there was no second set. He then proposes to make it right. I needed to pay half the cost of a second key, and the dealership would pay the other half. Obviously, I would not agree with this, and had I known from the start that the second set was missing, I would not have purchased the car. I made them aware at the beginning of my visit that I was not going to waste anyone’s time with foolishness or, surely, any lies. Mad as I was, I was then promised that someone would contact me on Saturday, 14 FEB 26, to arrange a date for the second set of keys to be given to me and repairs to the vehicle. As you would expect, no one called, even after I called the dealership Saturday myself and left a message for Mr. Skipper to return my call. Ladies and Gentlemen, please keep my experience in mind before visiting this dishonest dealership.

The salesman I dealt with was top notch! - salyan53

The salesman I dealt with was top notch! Kind, knowledgeable and very helpful in every way.

Car was there for 2 weeks, 3 weeks after I called them - Jo

Car was there for 2 weeks, 3 weeks after I called them they found it. Took 2 months for the work. After it was ready for pick up. It was disgustingly dirty. My seat was black from them sitting in it. Full of dirt all over! Horrible service!!

Customer Service - corvetteguy

I purchased a 2015 Ford Expedition from this dealer in January. From the point of sale to delivery there were no surprises. I was kept apprised of the schedule for delivery each week. After make-ready, the vehicle was delivered promptly and I was given a thorough walk-around. This is the fourth vehicle I have purchased from this dealer and will definitely recommend them to my friends and family.

Everyone at this dealership is extremely helpful and - AMANDA F

Everyone at this dealership is extremely helpful and welcoming. I worked with Alex Curlin for months on looking for a vehicle until the time was right and the deal was great. I would highly recommend this dealership based off my experience so far and I've been to dealerships all over the world.

Best dealership on the planet! - Rachel

Best dealership on the planet! They really took good care of us and made process hassle free-Rowlett resident, worth the drive

Do not waste your time! - Laveta

Do not waste your time! They lie to get your service and overprice the vehicles.

This has proven to be extremely stressful. - Karmag777

This has proven to be extremely stressful. 2 weeks ago I send payment for half of the total vehicle cost. I was told the vehicle would be delivered on Monday and the vehicle never arrived . Tuesday I reached out to Cole Bailey and was told it would be delivered the following Monday at 6pm again this delivery time and date came and went with no vehicle delivered. I have reached out again and told the vehicle will be delivered tonight at 6pm. I have a full schedule and am not available to wait around for this days and weeks have no vehicle yet. Very poor communication. I just received a phone call from Cole saying " how about we shove lawyers so far up your a$$ you have hemroids" then he repeated it, when I informed him I was recording the conversation he replied what a tragedy. I ended the call at that time. This is not a reputable company to work with. Buyer beware

Love this place. - imafungi4life

Love this place. Will always come back and will always ask for Adrian he is the best.

Liam Mc Mahon is my seller. - Aleksandar Saber

Liam Mc Mahon is my seller. perfect job Liam!!!! Thank you for everything. I bay 2020 F250 super duty. Liam recommended me this car. All my family is happy.

Towed my truck here and the set department was horrible. - Matthew McMahan

Towed my truck here and the set department was horrible. Trying to say I flooded my vehicle when I turned out to be a spun bearing.

Thomas Farmer was a great salesperson. - scopeland50

Thomas Farmer was a great salesperson. We enjoyed our experience buying a vehicle from him. We will definitely recommend him to anyone.