2,619 Texas Used Car Dealers

I want to preface this review by saying I had originally - jclingan

I want to preface this review by saying I had originally left a 5 star review when I purchased a 2024 Atlas in March 2024. I loved the dealership at the time, and Gavin (our sales guy) was great. However, my Atlas is clearly a lemon which we have demonstrated time and time again, as it’s been in the shop multiple times since it was purchased for various issues- the infotainment system had glitches and would crash (twice for this), and engine cover issue, the well-known braking issue, an oil leak, and most concerningly, twice for electrical issues, including my passenger side door popping open spontaneously while I’m driving at high rates of speed. The dealership has lied multiple times since it has been at the shop for the door opening, including telling us that there was a German engineer coming to look at it on Monday, March 10, which has never happened. The general manager Raad even came to us in person at the dealership and told us that he had found out the engineer would be there Monday, which clearly did not happen. Today, we were told that the engineer would not come unless they could replicate the door opening spontaneously. Clearly, what Raad stated was untruthful. He has been giving us the run around and avoiding us now. My car has been in the shop a month with no resolution in sight. Raad offered to pay off the car but refused to honor the fact that we had traded in a fully paid off car for the death trap of an Atlas that we purchased. We simply asked to be reimbursed for the paid off car so that we could purchase something else, which seems totally reasonable as we should not have to be car shopping less than a year later for a car with less than 17,000 miles on it. I would never recommend someone use this dealership now that we have been treated this way. In addition, during many discussions with multiple VW employees at the dealership and in their service department, they have revealed that their personal VWs have a multitude of issues as well. The dealership has provided me with a loaner car, which is greatly appreciated. However, the loaner is another Atlas and it has issues as well- blinkers spontaneously turning on and off, infotainment crashes, and of course the horrible brakes. An Atlas is supposed to be a boring mom-mobile… nothing boring about one of your children perhaps falling out due to a faulty door opening at a high rate of speed due to the dealership’s and corporation’s negligence. Moms, if you’d like to keep your kids safe, skip this dealership and go buy yourself something else instead.

Avoid at all costs - absolutely awful customer service - Khole

Avoid at all costs - absolutely awful customer service for aftercare. Our 2024 IONIQ 5 has a 12V battery issue and was told to come in for a swap, then told when I arrived that it would be a 4 hour wait, and then told later that day that it will be a 72 hour wait without any possibility of a loaner vehicle - even if booked in advance. For an almost-brand new vehicle this level of customer service is abysmal, and particularly so given that we have two Hyundai-family vehicles, the other being a 2025 Genesis GV70. I was also promised a call back from the Service Director... and not surprisingly didn't get that call.

Alex Rivera was the best! - Samanthanicole3489

Alex Rivera was the best! I told him exactly what I wanted & the next day I drove away in my dream car. He then sold my husband his dream truck the day after. Highly recommend!

My F150 was serviced in such a very fast and efficient - JAVROQ

My F150 was serviced in such a very fast and efficient manner that I was extremely satisfied.

Everyone at the dealership was great! - thomas.gloria3737

Everyone at the dealership was great!!! I was very impressed with my dealer and especially impressed with management. I highly recommend this dealership and I love my new Camaro!!!!

Amazing! - daniel.beason84

Amazing! Amazing! Amazing! I can’t say enough good things about this dealership. I bought my 23 armada here and the customer service is top notch. When I bring it in for service I always get the best service. The owner and GM here are always there to help the customer and I will only do service with this dealer no matter how far I have to drive. Highly recommend!!

Excellent experience again at Peltier Kia in Tyler, TX. - dowd.ks

Excellent experience again at Peltier Kia in Tyler, TX. My experience in Service, Sales and Finance was incredible! I highly recommend Arod Rodriquez in the Service department. Arod was able to go above and beyond to help meet my needs. He was compassionate, very professional, knowledgeable and had great problem solving and communication skills! Thank you Arod, for another amazing experience in the service department! Thank you, Wendy Rivera, for your offer to provide assistance regarding options available and making sure I was informed. Thank you, Wendy! Next, I met Tristain Oliveras who walked me through even more options with patience, excellent listening skills and open thoroughness of providing all options available. No pressure and gave me time to think through and let things progress on my timing. Thanks, Tristain, for a great buying experience! Jacob Weyland was amazing at working through the numbers and different financial options and what best fit my personal needs. Thank you, Jacob! Tristain Oliveras and Neil Bates educated me about new vehicle features and options. My experience with this team allowed me to move into my new vehicle easily and comfortably. Thanks Tristain and Neil! Thanks to all these special employees who strive for and delivered excellent service!!! I appreciate this amazing experience, and I love my new 2025 Kia Sorento S! Karen D

The manager of the maintenance department, Javier - DADGROSS54

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car.

This dealership is the best I’ve ever experienced, along - Joneylm

This dealership is the best I’ve ever experienced, along with all employees we met! JD was an amazing salesman, Tish & Michelle made everything so easy and great! I highly recommend this place for a great automotive buying experience

They were very helpful and friendly. - aodhen

They were very helpful and friendly. I expect to return to them in the future.

I just purchases a beautiful Mercedes-Benz from TX Auto - Jeff W

I just purchases a beautiful Mercedes-Benz from TX Auto Group. The experience was fantastic. Israel did a great job of taking care of me, and the financing was a breeze. And they shipped it to my out-of-state home in a timely manner. Overall, I am very pleased with my purchase, and would definitely use this dealership again.

Great experience with dealership and salesperson. - Greg

Great experience with dealership and salesperson. Explained the differences between the vehicles we were looking at.

I had a great experience buying a pre-owned car here. - kmcp72

I had a great experience buying a pre-owned car here. No one was pushy, and everyone respected my time. Liberty was very kind, patient, and helpful. She kept my transaction moving quickly, and it was truly a painfree experience.

I was referred from Cars. - bapajo3

I was referred from Cars.com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales department.

Josh Daniels in the Service Dept. - JZUMBRO

Josh Daniels in the Service Dept. was very helpful. He did a good job of taking care of my needs. Will get with Josh next time I need service.

Inventory was the best. - 1raypadilla

Inventory was the best. I was shopping for F450 and found very few. McDavid had plenty to choose from and staff was awesome. I will definitely shop them in the future.

made on line appointment with service. - scottvanderhei

made on line appointment with service.Angelica could not find the special I SIGNED UP FOR AND GOT VERY RUDE. said I had to show her, tried to get me to agree to an oil change.said I HAD TO SHOW HER, didn't even try to find it even though it was listed on their web site and I had checked the box to get it

Winnie and Brandon did a phenomonal job providing us the - james758

Winnie and Brandon did a phenomonal job providing us the car we wanted on the terms we wanted. They were both fantastic.

Clutch was out in my Mustang and they fixed it. - JSVMD

Clutch was out in my Mustang and they fixed it. Efficient quick drop off. I was updated along the way as far as cost and estimated time.

The service was great! - Steve

The service was great! Was having issues with my Sierra starting. Turns out it was a bad battery. So they replaced the battery and while my truck was there I had them change the oil. They had me fixed up and on the road in a short time.

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

Excellent communication from my Service Advisor, Melissa. - Carla E

Excellent communication from my Service Advisor, Melissa. Pleased with the work. Communication on the cost of the service. Great attitude among the Service Advisors. Would highly recommend this dealership to anyone. Thank you!

I bought a 2013 Cadillac CT6 From Mike Smith Volkswagen - reconajm

I bought a 2013 Cadillac CT6 From Mike Smith Volkswagen Used Cars in 2023. I paid the total in cash and cashier's check, so I own it free and clear. Here it is 03/24 and I did get new plates but never received the title in my name. Every time I call, they tell me I need to file for a lost title. More expense on my part for their lack of doing their business. All the other places I've bought from, I would get the title at time of purchase or within a week. I will never do business there again and I suggest everyone stay away from them. Totally dissatisfied. May just run the caddy through the front window and leave it.

I was a little skeptical about this dealer but saw the - dtksismilich

I was a little skeptical about this dealer but saw the reviews on Google, & we decided to give them a try. We saw a vehicle on their website that we liked & in our price range. My husband had called & spoke to Andres to see if the vehicle was still available. I preapproved online & received a call from Herman within minutes. Herman was very professional & kind on the phone. Once we arrived at the dealer the following day, Herman greeted us directly. The finance staff was kind & asked what kind of down payment we could give, with no trade-in & what we were looking for in a monthly payment. We took the 2018 Cadillac Escalade for a test drive & Herman showed us where their Service center was located. Once we returned the finance team worked on not only the preapproval I had done online as well as with another bank to get the monthly down to what we were looking for. Very happy with the entire staff. great experience for sure, It was a very simple process & was very pleased with the outcome. So we took home our used pre-certified vehicle. :)

Toyota of Dallas is conveniently located close to my - AJacob

Toyota of Dallas is conveniently located close to my home, they provide friendly and reliable service.

Was mostly satisfied with the purchase except for one - bob.eady

Was mostly satisfied with the purchase except for one issue. Truck was supposed to have remote control for garage door but doesn’t. Told only solution is aftermarket control pad. Can’t find one that works with my older garage door opener. My 2014 truck paired up and worked fine with this opener. Looking like I will need to have new opener installed. That’s an expense I wasn’t planning for.

Joskar Diaz is Amazing ! - Mikrishnaw

Joskar Diaz is Amazing ! His patience and passion to ensure I drove off in a brand new brand car was so calming to experience! His positive energy and attention to detail was great! Joskar pursued all options to get me the best deal ! I will definitely refer friends and family!

Such an easy process and I love my new Jeep! - JeepGirl

Such an easy process and I love my new Jeep! No hidden costs, no crazy sales tactics, just quick and to the point. I feel like I got a great deal on a well maintained vehicle.

After waiting 2 1/2 Years after The "Chip Shortage" - Tom45331959

After waiting 2 1/2 Years after The "Chip Shortage" during Covid, we were still getting the runaround at a well known Chevy dealership in Arlington about the chips needed for our 2022 Traverse. On a whim while out driving around one Saturday in September we stopped at Jerry's Chevrolet in Burleson and spoke to Joseph Pekar, the Service Advisor on duty that day. Joseph was friendly, and sympathetic about our frustration with the other dealership. He took the information on the car, and the chips needed to finally make our car whole and completely functional. He explained that it would take a few days for the chips to come in, and set up a day with us to bring the car in when he could personally oversee the service on our car. The service went off without a hitch. and was completed exactly as promised. When we arrived to pick up our car Joseph went over the work that had been done, and answered our questions about the new functions available to us for the first time since we bought the car. I highly recommend the service department at Jerry's Chevrolet, and applaud Joseph Pekar for his commitment to great service and customer satisfaction. In the past I purchased new vehicles at other dealerships, and then regretted my choice once I had to schedule service for those cars. This time I think I did this the right way. I Experienced Top-notch service which made me comfortable enough to come back a couple weeks later and buy a Silverado from Jerry's in Burleson. I hope this tribute to Jerry's service department will be helpful to those who have been discouraged with service experiences elsewhere, and will give you food for thought if you are considering purchasing a new Chevrolet. God Bless you Jerry's of Burleson, Keep up the Great work! Tom Merryman

Vandergriff Honda is by far the best dealership I have - mnaulty

Vandergriff Honda is by far the best dealership I have ever dealt with in my 82 years of life. I went from a 2007 Toyota to my 2021 CRV. The technology was overwhelming to say the least. Chris Lapid is my service advisor and he is by far the best advisor I have EVER had for servicing my cars. He is so knowledgeable and has been able to fix anything I was having trouble with. I rate Chris with the highest possible marks in all categories.