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BMW of Clear Lake

Webster, TX

4.8
909 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 909 reviews

May 14, 2026

Dealership has always been knowledgeable, convenient, clean, and goes above and beyond for it’s customers. More

by Pz101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
May 14, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2026

Alyssa was great! Friendly and accommodating. I also enjoyed the detailed video by Brandon the tech. Great service will definitely return! More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Brandon
May 15, 2026 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 09, 2026

We have always had excellent service here and choose this dealership for service over the Houston area and where we bought our car! More

by jodietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
May 15, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 08, 2026

Diana was a great help and really made the experience smooth and easy. BMW clear lake I would recommend to anyone. More

by nolan.trabanino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
May 15, 2026 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 07, 2026

This is the 4th or 5th car I have purchased and the dealership has been exceptional to do business with from Sales to Service! More

by Kent Ballard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yusef
May 14, 2026 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 03, 2026

Justin McGaughey, General sales manager reached out to me about a problem I had and took care of it promptly and to my satisfaction. That is the service you would expect from an upscale BMW dealer. I will be More

by jw424920
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darrell Foster, Nathaniel Dickout, and tried to contact Randy Stine
May 14, 2026 -

BMW of Clear Lake responded

We have been in touch with the customer and are working out the details to resolve. we are hoping this will be completely removed shortly. If we still need to reply, please reply with this: Thank you for bringing your concerns to our attention and for taking the time to speak with us. We sincerely apologize for the experience you’ve had and any inconvenience it may have caused. We appreciate the opportunity to work with you directly, and we want to assure you that your matter remains a priority for our team. As discussed, we are actively working through the details to reach a resolution that meets your expectations. We value your patience and cooperation throughout this process. Please don’t hesitate to reach out if you have any additional questions or if there is anything further we can assist you with while we finalize next steps. We will continue to keep you informed as we make progress. Thank you again for your understanding and for allowing us the chance to make this right. Sincerely, Randy Stine General Manager 281-557-7000 rstine@Group1Auto.com

April 29, 2026

David is always very helpful, knowledgable and gets the job done despite 1997 BMW parts shortages. More

by Steve N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
May 14, 2026 -

BMW of Clear Lake responded

Hello Steve, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2026

Rader Evans always provides top level customer service. As a customer, his attentiveness to my vehicle from checking in to the maintenance process to vehicle pickup makes me feel like I’m his only client. More

by fredde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
May 14, 2026 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. If you have any further questions, please give us a call. We're always happy to help!

April 27, 2026

Dwayne and Nathaniel succeeded in helping me secure my dream deal. Thank you so very much! More

by bp515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Mickens, Nathaniel Dickout
Apr 28, 2026 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. If you have any further questions, please give us a call. We're always happy to help!

April 23, 2026

Wouldn’t fix something that should be covered under warranty. There is no point in buying a 100k car if you are treated like a child. This whole thing has me wanting to sell my car and I adored this ca More

by Asad.ali2422
Service Price Transparency
Recommend Dealer
No
Employees Worked With
NICK STREHL
Apr 24, 2026 -

BMW of Clear Lake responded

Hi Asad, Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been. After reviewing your concern, we do want to clarify that damage caused by outside influences is not covered under the manufacturer’s warranty, which is why the repair was not eligible for coverage in this case. That said, we always aim to assist our customers as much as possible, and Nick did apply a discount to the repair to help reduce the cost under the circumstances. We understand this may not have been the outcome you were hoping for, and we regret that your experience left you feeling this way. If you would like to discuss this further, I would be happy to speak with you directly. You can reach me at johnnathanmendoza@group1auto.com or by phone at 281-557-7052. Thank you again for your feedback                 Johnnathan Mendoza Service Director

Apr 24, 2026 -

Asad.ali2422 responded

Thank you for replying, But there was no damage from anything I have done I tried to explain my self but truly no one even tried to hear my side of things. Which made the experience even worse. I really don’t have peace of mind driving this car truly. I did not cause the damage I explained to them thoroughly what happened but they made it seem like I was just saying things. I’m not a hard person to deal with. Now I’m just afraid of it rains hard again they will pop out I know they don’t usually do that but that does not mean it hasn’t happened because it has and I experienced it. Harry was kind, Nick was not kind regardless of him gave me a discount I’m Also a business owner I understand there’s only so much he can do as well but that is no way to treat a customer. I even bought an extended service package from you guys I could have just backed out of it cause of the way Nick talked to me. Thank you Johnnathan 🙏

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