First of all, your sales agent and sales manager did not - Mannyj2008
First of all, your sales agent and sales manager did not give me details or terms and conditions of the Maintenance & Hazardous Plans that was charged on contract until after the fact! I had to go back and request written detail info of what the plans covered or not covered! You have to give clients the option to buy plans to avoid this problem of deceptive trade practices!
Secondly, after i requested refund of these plans, it took 2 months before my refund was applied to my balance with Kia Finance.
Third, according to the terms of conditions each plan I cancelled before 90 days was to be charged $50 each, or $100 in my case. I never used the plans and was still charged over $300 from my refund amount!
In conclusion, in my opinion, your customer service, business practices, and overcharging my refund was a bad experience with Kia personnel! You failed to appreciate that i bought your vehicle and felt your people weren’t happy for me to request my refund of the worthless plans!!
Yes, you can call me if you want to discuss this rating!
Manuel Juarez
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