Extremely disappointed. - Greg.rohan04
Extremely disappointed.
I brought my Honda to Murfreesboro Honda because my service department identified an oil leak from the crankshaft seal and advised me to have Honda repair it under the factory warranty. Instead of honoring the warranty, I was met with excuse after excuse as to why the claim supposedly couldn't be approved.
First, I was told the issue was related to an accident from 2024. Then, after a Honda field warranty representative came to inspect my vehicle, the explanation completely changed. I was then told the warranty was being denied because of poor workmanship from a repair Rick Case Honda performed in December 2025.
So which is it? The accident, or the poor workmanship? It felt like every time one explanation fell apart, another one conveniently appeared.
What makes this even more unbelievable is that the repair in question was performed by an authorized Honda dealership. Honda is effectively telling me they won't honor the warranty because another Honda dealership didn't perform the repair correctly. As the customer, I'm somehow expected to absorb the consequences of Honda's own dealer network.
I work at a dealership myself, and every manager I've spoken with has had the same reaction: this is absolutely ridiculous. Customers shouldn't be caught in the middle of dealerships pointing fingers at each other while no one accepts responsibility.
This experience has completely shattered my confidence in Honda's warranty process. When there's a legitimate warranty issue, I expected Honda to stand behind its product—not spend weeks finding different reasons why they wouldn't.
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