My experience with the customer service started off - dapetro
My experience with the customer service started off positively. I brought my vehicle in for an exterior and interior glass coat service that Camren Myler had previously approved to use my GMC points as part of the payment and scheduled. Upon arrival, I informed the staff about my appointment and received a card for the shuttle driver, who was promptly called to take me home. The shuttle driver provided excellent service and was very kind.
After being notified via text that my vehicle was ready, the shuttle driver picked me up and brought me back to the dealership service center. However, upon my return, I was directed to the desk to complete my payment. I was told that my interior and exterior detailing had been completed and that I owed approximately $112.00. I clarified that I had not requested detailing; the service I originally signed up for was priced at $699.00.
The service representative I spoke with earlier at check in asserted that I had requested an exterior and interior detail, but that was not the case. I felt that she was insisting I was mistaken. I offered an apology, suggesting that perhaps my initial request was misunderstood, but I emphasized that the service notes should have been accurately recorded in the system. I reiterated that my confirmed service was the $699 and not an additional detailing fee.
The service representative I spoke with earlier insisted that I had requested an exterior and interior detail, which was not true. Despite my kind protests, she seemed determined to place the blame on me. I apologized, suggesting that perhaps my initial request could have been misunderstood, but I stressed that the service notes should have been accurately recorded in the system. I reiterated that my confirmed service was the $699 charge and not an additional detailing fee.
At this point, I felt it necessary to contact Camren myself to resolve the confusion, as no one suggested that they could call him on my behalf. He arrived quickly at the service department to address the issue. There was significant confusion regarding a RO that had already been discussed and approved by Camren, Eric, and the lady at the payment desk. Unfortunately, she was unable to provide clarity and seemed uncertain about how to proceed, while I stood there feeling quite uncomfortable.
I would also like to mention that the initial service representative I checked in with was not particularly friendly. Perhaps it was too early in the day, but by lunchtime, following the confusion, she appeared indifferent to my presence, which only added to my discomfort. It felt as though I was being blamed for the misunderstanding.
However, Camren's assistance made a significant difference in my overall experience. He was extremely helpful, kind, and treated me with respect, ensuring that I felt supported throughout the process. His intervention helped alleviate my concerns and turned what could have been a very negative experience into a more positive one.
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