tl; dr: If you have the misfortune of getting Jamal - jamalsutton
tl; dr: If you have the misfortune of getting Jamal Butt/Jamal sutton (not sure his last name) as your sales rep, run as far as you can and then run some more. Horrible service. Got horrible service by a short, fat, little balding man with a greying goatee named Jamal Butt. Worst customer service on the planet. Disrespectful to a buyer clearly interested in the sale, and ultimately lost the sale. Horrible, don't know why a company so supposedly renowned as BMW would hire a horrible customer sales rep with absolutely no knowledge of anything remotely related to the car I was driving. Asked him what the safety was like for the car, this "sales rep" could not give a straight answer. Then started asking very rude, invasive, and disrespectful questions about my family finances and straight up whether "we could afford a BMW" and whether "our family had a BMW." Asked him about the features the car had, and he could not for the life of him provide a specific answer; absolutely not knowledgeable about anything about the 7 series at all. What kind of operation hires such a clueless sales rep as Jamal Butt? Remember, he's a short, little, fat bald man with a greying goatee--steer clear and beware of him if you have the misfortune of getting Jamal Butt as your sales rep. Horrible, unknowledgeable, person with absolutely no idea of anything related to BMW and not even the slightest idea of how to conduct proper, good customer service. Should've gone with Michael Simone instead.
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