Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
1,852 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,852 reviews
May 17, 2024
Orville is friendly eager to please and extremely almost extraordinarily familiar with the “Brand”. Not pushy but eager to close “the deal NOW”. I would admit, that Orville helped to make a somewhat, almost extraordinarily familiar with the “Brand”. Not pushy but eager to close “the deal NOW”. I would admit, that Orville helped to make a somewhat, tedious experience, one of the most efficient and “pleasant”. I have experienced in the many years I have been leasing automobiles. Great Team Leader!!! Kudos More
by Jasilver
Verified Customer
Helpful May 16, 2024
Great dealership. Easy to work with, salesmen are knowledgeable and give you their cell phones so you can follow up with them Easy to work with, salesmen are knowledgeable and give you their cell phones so you can follow up with them More
by DAVE@charkol.com
Employees Worked With
May 15, 2024
rob frank and mike were great! ! rob is so nice and helpful! such a smooth and easy process! ! rob is so nice and helpful! such a smooth and easy process! More
by JULIA
May 12, 2024
Paige was great, patient and took the time to answer any questions I may have had. The car arrived quicker than anticipated and communication across multiple people at the dealership was spot on. questions I may have had. The car arrived quicker than anticipated and communication across multiple people at the dealership was spot on. More
by PPB106
May 12, 2024
Very professional and knew everything about the BMW I leased everyone was friendly it made me feel welcomed leased everyone was friendly it made me feel welcomed More
by aleonetti
May 11, 2024
Great experience at BMW Freehold. Richard was absolutely wonderful to deal with. He has helped our family for years and been a pleasure. We couldn’t be happier and will certainly retu Richard was absolutely wonderful to deal with. He has helped our family for years and been a pleasure. We couldn’t be happier and will certainly return. More
by TQUELER
May 11, 2024
Thank you All for involving me in as much as you did to help me help my family, I appreciated that Thanks again! help me help my family, I appreciated that Thanks again! More
by NASRHUB
May 11, 2024
Paige is incredible! I would do business with her over and over and will send all my friends to her! I would do business with her over and over and will send all my friends to her! More
by MelissaG
May 11, 2024
Mark and Michael were great. Extremely helpful. Very pleasant experience. I highly recommend this dealership. Extremely helpful. Very pleasant experience. I highly recommend this dealership. More
by Cgmayhem
