95 Massachusetts Ford Service Centers

Very organized, polite, professional and courteous. - JPCARD2008

Very organized, polite, professional and courteous. Answers questions and explains the work that was done and may be needed. Not pushy.

Great service, follow through and updates. - Jeff250

Great service, follow through and updates. I was able to complete my commitments on-time with their clear and accurate time expectations.

Brandon greeted me as soon as I walked into the service - Mark

Brandon greeted me as soon as I walked into the service department, kept me updated on the progress and made me feel as if I ever needed anything that I could reach out to him and everything would be taken care of

I have had great experiences at dealership my service - Robw3774

I have had great experiences at dealership my service adviser Jack is excellent they keep you informed about the service they are performing on your vehicle

I had to wait a few days however all three issues were - DDELTORTO0

I had to wait a few days however all three issues were fixed. This was the most important to me.

Keith Kramer and the service crew are amazing. - Jim

Keith Kramer and the service crew are amazing. I traveled over 50 miles to have my 22 Explorer serviced. They serviced my vehicle quickly, and professionally. They not only treat me as a customer but as family. I have used this dealership for many years because they put the customer first.

They are best in service. - George

They are best in service. Great location, clean, excellent communication, good people, etc. I would go again.

I will continue to do business with Gervais Ford as their - wpduckett

I will continue to do business with Gervais Ford as their staff has proven to be knowledgeable, skilled and honest.

Always a pleasure to see the friendly, courteous staff at - happy lady

Always a pleasure to see the friendly, courteous staff at Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics but appreciate their attention to my car maintenance needs. The wait time is never longer than I am told it will be and the customer waiting area keeps me comfortable as I wait. My service advisor Billy kept me apprised of the process throughout my wait.

Chris’s service team was awesome! - Samantha

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since!

The mechanic was terrific. - edwardpreble

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them.

i had an issuue. - maryellencronin

i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership"

We brought our Ford Expedition to the dealer we purchased - rmagner1936

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service!

Just had another great service from Roger and his team on - Bill Hanson

Just had another great service from Roger and his team on my 2024 F250 Lariat.

Service Department is very good - Alex K

I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.

Toyota Cares service - Shell2bday

The dealership is Amazing. People are super friendly. Service was quick and Steve explained all the work that was done and if I had any questions. They go above and beyond.

Communication is great. - Blue Jean

Communication is great. Quick appointment and was ready when promised. Will definitely go back here.

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

I brought my car to McGovern Ford to check out my - cntrystep

I brought my car to McGovern Ford to check out my headlights. I thought they were way to dim and results were, they were just fine! Looks like I need to go to the eye doctor! I highly recommend McGovern's as they are very friendly, informative, and helpful in answering my questions.

I've been going to this dealership for almost 10 years, - KahnerD

I've been going to this dealership for almost 10 years, and the service department has yet to let me down.

Everyone is awesome at quick lane! - mitzieg42

Everyone is awesome at quick lane! My whole family has gone there for a long time. Thank you Jeff and Krista

Prices are decent, staff is friendly, service is good if - krautfire

Prices are decent, staff is friendly, service is good if you deal with the right person.

When I purchased my new to me truck, it had an issue - Deere2032

When I purchased my new to me truck, it had an issue after just a few weeks, so I took it to the dealer to have it fixed once they updated some things on the computer and replaced the brakes because they were overheating. Unfortunately, the transmission issue is still present and the truck is still shaking. The service manager and the general manager heard from the salesman that they would be in touch after I called and emailed him. It has been more than a week since I last heard from them and still have not heard anything back. This is a very disappointing experience for me

Been doing business here for over 10 years. - roadkng47

Been doing business here for over 10 years. Have both purchased and leased, with all my service done there. The entire staff is always friendly and genuinely concerned. I would not consider going anywhere else

Great people there in the service department always - Hashemw

Great people there in the service department always communicate and get things done on time

Greg has been "my guy" since I bought this vehicle. - Mary Lake

Greg has been "my guy" since I bought this vehicle. I depend on him to keep me running smoothly and especially, safely, on the road. He is always available to answer questions. Having someone to trust in the cars and maintenance is most important!

Mike S had a temper tantrum and refused to release my car - Mike’salunatic

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here.

cant say enough dropped van off on Thursday got it back - TERRY

cant say enough dropped van off on Thursday got it back on Friday oil pan brakes just a great job and service

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.