95 Massachusetts Ford Service Centers

responsive and very efficient happy with the entire - adams

responsive and very efficient happy with the entire service we received. Wotk was performed on time and to our satisfaction.

I recommend anyone to bring their Ford to this dealer. - matospaintingsvc

I recommend anyone to bring their Ford to this dealer. Jennifer Lewis was so professional and help me to find out what was wrong with my F150.

I have used this dealership for 4 years and until last - karenmalcolm

I have used this dealership for 4 years and until last visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I had no breaks. Called Lou who sent a technician to my house. Seems that a hose was disconnected to complete the recall and not reconnected thus no breaks. I live close and made it home but the outcome could have much different 😕. So I quess not happy about last visit.

Our Ford Explorer required emergency brake repairs. - Derek

Our Ford Explorer required emergency brake repairs. Anthony and his team were able to accommodate us into their schedule. They were very professional and a pleasure to work with. I highly recommend them to anyone. Thank you all for your help!

Love McGovern Ford! - conroyn15

Love McGovern Ford! They treat their customers like family! I would like to see an loyalty program put in place for customers., Thank you

A fantastic service experience thanks to Dianne miller - deep17777

A fantastic service experience thanks to Dianne miller she is incredibly knowledgeable, clearly explained all the necessary repairs, and kept me updated throughout the process. Always friendly and professional, they made sure my car was taken care of with the utmost attention to detail, and I felt completely confident in their recommendations. Again thankyou so much Dianne Miller 😊

They were consistent in there attention to my needs of - Celeste

They were consistent in there attention to my needs of transportation and provided me with a loaner as they had my car for 20 days

Good Job the guys is very Good work , the atentatuin is - Nelmartinez

Good Job the guys is very Good work , the atentatuin is very nice , Juan is very Good guy

I like the service department. - PHILIPPOIRIER

I like the service department. They are friendly, very friendly and I like the work that they perform.

I was very pleased with the customer service provided. - dyatrousis

I was very pleased with the customer service provided. Communication was great between Greg Gorman (Service Advisor) at Tasca Cadillac in Melbourne, FL. Great job as usual!

Chris’s service team was awesome! - Samantha

Chris’s service team was awesome! They diagnosed the problem with my car quickly and its been running awesome ever since!

Always a pleasure to see the friendly, courteous staff at - happy lady

Always a pleasure to see the friendly, courteous staff at Jannell Ford in Hanover. They take the time to listen and then ensure I understand clearly what has been done w my car. I do not see the mechanics but appreciate their attention to my car maintenance needs. The wait time is never longer than I am told it will be and the customer waiting area keeps me comfortable as I wait. My service advisor Billy kept me apprised of the process throughout my wait.

The mechanic was terrific. - edwardpreble

The mechanic was terrific. Very knowledgeable and took the time to correct my issues and explain them in detail so I could understand them.

i had an issuue. - maryellencronin

i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership"

We brought our Ford Expedition to the dealer we purchased - rmagner1936

We brought our Ford Expedition to the dealer we purchased it from because the key would not release from the ignition. After several hours we were told it there was over $2,000.00 of service needed and we needed to prepay for the parts. My husband then drove to Imperial Ford in Mendon. Within 30 minutes the manager advised that he ran the VIN, we purchased the extended warranty, so this service was covered at 100%. (There was also some other issues that the first dealership advised that was needed and not under warranty.) But Imperial did the legwork to find the warranty we forgot about. They made the appointment and gave us a rental (also covered by the warranty,) since the part would take a few days to come in. They called us to update us during the process and called us once the service was complete (something other dealerships never did.) We will certainly be using Imperial for our service from now on. Thanks Donny for the great service!

Rodman always does great job withy my suv, Great customer - jmiller1953

Rodman always does great job withy my suv, Great customer service. Alway go back to Rodman whenever I need service done

Service Department is very good - Alex K

I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership.

they what we asked of them with no problems coolant - russ_13

they what we asked of them with no problems coolant exchange and the works package

Communication is great. - Blue Jean

Communication is great. Quick appointment and was ready when promised. Will definitely go back here.

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

Customer service at this service department is always top - CatJ

Customer service at this service department is always top notch. They are all excellent service reps but Justine is a standout! Great work by AutoFair!

Keith Kramer and the service crew are amazing. - Jim

Keith Kramer and the service crew are amazing. I traveled over 50 miles to have my 22 Explorer serviced. They serviced my vehicle quickly, and professionally. They not only treat me as a customer but as family. I have used this dealership for many years because they put the customer first.

Please help. - butterflylissa128

Please help. I received the paperwork for someone else's vehicle. Leandro Almeida. My name us Melissa Lomax. Please send the correct one to butterflylissa128@gmail.com.

Stoneham Ford has been my go to Dealership for many - unckeJack

Stoneham Ford has been my go to Dealership for many years. They always get it dine for me and this time, was no exception.

The service is excellent and they make you feel more then - Foxhunt5177

The service is excellent and they make you feel more then just a customer.... Everything is explained in detail about the service provided. Employees are top shelf, especially for a dealership. I would not go anywhere else!

Mike S had a temper tantrum and refused to release my car - Mike’salunatic

Mike S had a temper tantrum and refused to release my car to me because I showed up about 2 minutes after closing. A salesman brought me into the service department to see if they were still there so I could get my car. Things happen and I was late. I was understanding and appreciative of the help from the salesman and told him I would understand if I couldn’t get it. He went and asked Mike for help and Mike was screaming so loudly out back that I heard every word. It could have gone smoothly but clearly Mike had had a terrible day. Or week. Or year. Or life…that led to him loosing it and screaming like a crazy person that he wouldn’t help me because he was done and he doesn’t get overtime. Stay classy, Mike! Looking forward to having my vehicle serviced anywhere else but here.

I received a recall notice for my 2018 F 150, I called - JG

I received a recall notice for my 2018 F 150, I called Townsend Ford and spoke with service advisor Kathy. She was able to get me in for the recall in a couple of days. Upon arrival she explained exactly what would be done and the expected time to do it. The work was completed in a timely manner and I was asked if I had my other concerns at this time. I had no other issues and thanked her for her help. It should be noted that Kathy is always friendly and goes out of her way to provide good customer service when ever I take my vehicle there

Had warranty done on a 2020 F150 replaced all related 4x4 - cdraper469

Had warranty done on a 2020 F150 replaced all related 4x4 parts in front end. Truck was in shop for 3 weeks but everything worked out fine. Service dept.did a great job dealing with out of state warranty co.

This dealership is the worst! - Bruce

This dealership is the worst! They don't care about their customers. The service and parts departments are terrible. I have been buying Ford trucks forever and after working with these people I have switched to GMC. I would not recommend this dealership.

Dealership is fine, I have about 150,000 miles on my 2017... - Laurip

Dealership is fine, I have about 150,000 miles on my 2017 Ford 500 sedan. Car has needed very little repairs, still have the original exhaust & shocks, etc. Bought the car @ Acton Ford, service department is excellent. Lauri P.