57 Maryland Subaru Service Centers

The customer service experience at the Herb Gordon - -M-

The customer service experience at the Herb Gordon Service Center was really exceptional. I was a very happy customer.

Service Director Tim Hardiek is a no nonsense director - williamrock01

Service Director Tim Hardiek is a no nonsense director that relates to the customer. I had a repair that did not go as planned and needed to be readdressed.. After a very civil conversation he came to a decision that was fair and will induce me to return for future visits should my car need repair.

Excellent, always communicate with me Excellent work on - travers03@msn.com

Excellent, always communicate with me Excellent work on car Explained everything to me Delivers on time

While the insurance company was very slow to respond - steve.tenney

While the insurance company was very slow to respond throughout the repair process, Shawn Coleman was able to move them along and drive the body repairs to conclusion. I'm very happy with the work it is excellent.

In for oil/filter service. - Bill

In for oil/filter service. Efficient and timely work. Pleasant service advisor. Would return in the future when needed.

My Forester needed a major service. - deenkv

My Forester needed a major service. Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repairs recommended that were due soon. The repairs were done as promised. The communication was prompt, the car was cleaned and washed. Overall, I am impressed with the service and highly recommend it. Dennis, the service manager was friendly and explained the issues patiently.

Polite and professional. - gymiedean

Polite and professional. I was in and out in no time. My car was taken care of and even got a free car wash afterwards. Love the crew here.

Ellie was very nice, and quite capable, too. - raindrop2897

Ellie was very nice, and quite capable, too. And, all in all, the dealership was fantastic!

Very helpful and responsive, made the process very easy. - legallyblonde99

Very helpful and responsive, made the process very easy. My car looks great! Thank you!

Service with smile packed with patience- that's Raj. - Darlingdebbie613

Service with smile packed with patience- that's Raj. He treats me like I'm his only customer - even though he knows I won't be buying again anytime soon. Haha- famous last words. I bought a new '23 Forester in 8/23 and traded up in 11/24. I just can't stay away from the service and the value. Thanks Raj!

Great dealership. - TR

Great dealership. I’ve bought and serviced my Subaru at this location. They’ve been awesome

Great Customer Service - Alex

Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her again. Great job Ms. Fowler.

Excellent vehicle service, effective communication and - The Mayor

Excellent vehicle service, effective communication and polite staff, all make for a pleasant Subaru owner experience!

We drove in for an oil change and tire rotation. - dymeks

We drove in for an oil change and tire rotation. They waited on us quickly and finished the work on time.

Had to take my Hyundainhere for a radiator problem. - jrpritts

Had to take my Hyundainhere for a radiator problem. Long story short, the car was under warranty, and the dealer claimed damage was from outside source and would not cover under warranty. I did not buy the car here. Thomas wanted $1400 to conduct the repair. I got the new Radiator at Weimer Hyundai where I purchased the vehicle at cost and then took the vehicle to Timbrrok Nissan for the repair. Total cost for repair was actually not quite $700. Do not deal with Thomas service department. They are as crooked as a dog's hind leg. Look at the cost disparity. I paid half what Thomas wanted to fix it. I would not buy a matchbox car from Thomas.

FROM THE FIRST TIME WE VISITED BUCHANAN SUBARU DEALERSHIP - T-BONE AND TIA

FROM THE FIRST TIME WE VISITED BUCHANAN SUBARU DEALERSHIP AND WAS INTRODUCED TO OUR SALES PROFESSIONAL THOMAS GOFF AND THE MANAGEMENT TEAM OF BUCHANAN ! WE WHERE SO IMPRESSED WITH THE WAY WE TREATED LIKE FRIENDS AND FAMILY FROM EVERY ONE , WE KNEW THAT WE HAD FOUND THE RIGHT DEALERSHIP, THAT DID NOT MAKE YOU FEEL PRESSURED INTO MAKING A PURCHASE,BUT LET YOU TAKE YOUR TIME IN MAKING THAT DECISION ! BY STRIGHT-UP PRICING WITH NO HIDDEN FEES ,,AND VERY POLITE AND VERY INFORMATIVE AND KNOWLEGEABLE AND GOOD HONEST ANSWERS ABOUT THEIR INVENTORY AND THEIR SERVICES AND WARRANTIES AND POSSIBLE FINANCING OPTIONS THAT CAN GET THE SALE OF YOUR CHOICE OR CHOICES DONE! AS WE HAVE BEEN AND STILL ARE VERY PLEASED WITH THE THREE PURCHASES WE HAVE MADE IN THE PAST TWO YEARS WITH THEM! BECAUSE OF THEIR GREAT QUALITY AND THEIR SERVICE! THEY HAVE AND WILL ALWAYS BE OUR GO TO DEALERSHIP ! SO MUCH, THAT WE HAVE REFERRED SEVERAL NEIGHBORS TO THEM AND THEY BOUGHT THEIR VEHICLES FROM THEM AND ALL OF THEM SAID THEY WERE GLAD WE POINTED THEM TO THE RIGHT DEALERSHIP! THANK YOU TO OUR FAMILY AT BUCHANAN,FOR ALWAYS LOOKING AFTER US AND ALL OF YOUR CUSTOMERS! HATS OFF TO EVERYONE AT BUCHANAN SUBARU! T-BONE AND TIA GARMAN(AKA/T-N-T)!

Exceptional all the way around - Beverly J

After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR

Took our 2008 Mustang into Chris for body work. They did... - JCarmines

Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.

Excellent service at reasonable cost - wren

After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.

My Pontiac Grand Am was involved in a fender bender in... - amanda

My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible

I've been going to this dealer for years. Mr. Franz... - st5325

I've been going to this dealer for years. Mr. Franz Pichardo has always been pleasant, professional, honest and tries his best to give his customers the best prices he can. My vehicle has lasted a long time because as far as I can tell, they do the work as it should be done. When I leave their establishment after having service done, I feel confident I won't have any problems. And I haven't. I'm sorry many people haven't had positive experiences there, but unfortunately it depends on who you deal with. Ms. Jeannie who schedules the appts. is great too.

Jones Subaru service Department has always been a... - PJC

Jones Subaru service Department has always been a pleasure to work with to get my Subaru serviced for 6 plus years and counting. The Jones service team knows what customer service means, you see it, and you feel it.

The Body Shop did an excellent job fixing My Toyota. - Grandchildren6

The Body Shop did an excellent job fixing My Toyota. Jen in the front office called me every week giving me update on it's progress. I can't say enough on the job that they did. I just want to Thank everyone for doing a wonderful job on my 2018 Toyota Rav4 Limited.