James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
179 Reviews
4.8

179 Reviews

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179 Reviews of James Richards

July 22, 2026

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The only problem was the wait time (2 1/2 hours). Is Monday a good day to bring in your car? More

by SETO0001
Service Price Transparency
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Recommend Dealer
Yes

July 10, 2026

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The staff is always friendly, professional, and keep me updated during every service. I wouldn't take my car anywhere else! More

by mojesse
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Recommend Dealer
Yes
Jul 10, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience. We’re pleased our friendly, professional team keeps you informed during every service. We appreciate your loyalty and look forward to caring for your Subaru again soon.

July 09, 2026

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Professional, friendly, helpful and solved my problem that I had on my new Subaru Outback More

by lisameisantsai
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Recommend Dealer
Yes
Jul 10, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our staff provided the friendly, professional assistance you needed for your Subaru Outback. We’re glad we could resolve the issue and have you back on the road promptly. Thank you for choosing us for your vehicle care.

July 09, 2026

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I appreciate that there is not a hard sell Here - options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit More

by sturmanshell
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Recommend Dealer
Yes
Jul 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad our transparent approach to your Subaru Outback service and the beverage and fresh fruit options made your visit comfortable. James is pleased you valued the opportunity to choose and prioritize the work. Thank you for your five-star review.

July 04, 2026

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Everybody at Rockville Subaru is great- they are professional, respectful and eager to solve the issue at hand. There hasn't been a visit in 20years that I have been disappointed by their service o More

by angiekhan1
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Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Jul 04, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to know our service team consistently meets your expectations with professionalism, respect, and eagerness to resolve every issue. Thank you for trusting us with your Subaru Outback for two decades.

July 03, 2026

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Service and technical personnel are consistently superlative. They diagnosed the problem swiftly and addressed the problem efficiently. Along the way they made sure to keep me informed. More

by K509
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service and technical team diagnosed your Subaru so quickly and kept you informed every step of the way. We look forward to assisting you again.

July 03, 2026

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The dealer's staff and mechanics have done fantastic job, everything was done on time as promised and reliably. Regards, Vladimir Crk More

by vladimir.crk
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Recommend Dealer
Yes

Other Employees Tagged: Matthey Clark was very professional.

Jul 03, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our technicians completed service on your Subaru Forester promptly and reliably. Thank you for sharing your experience and we look forward to helping you again.

July 03, 2026

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Great on-time service. I was kept appraised of what was recommended with a video examination of the car by the mechanic. I have great confidence in both their service and More

by slgod32
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Recommend Dealer
Yes
Jul 03, 2026

Fitzgerald Subaru Rockville responded

Delighted to know our team delivered on-time service for your Subaru Crosstrek. It’s great the video inspection clarified recommendations and gave you confidence in our work. James and the service technicians appreciate your trust and look forward to supporting you again.

July 02, 2026

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Quick and fast. The service advisor was great.. I love working with Matthew. He is an asset to Fitzgerald. More

by pittmonl
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Recommend Dealer
Yes
Jul 02, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear our quick service on your Subaru Solterra met your expectations. James and our team are delighted you had a positive experience with the service advisor. We look forward to assisting you again.

June 29, 2026

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The guy who I talked to on Saturday was disrespectful. I am sure he has no supervisor or anyone who watches him how he does his stuff. More

by solomonfd
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Recommend Dealer
No

Other Employees Tagged: George Culver

Jul 03, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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