We found an XT5, 2017 Cadillac that seemed to meet our... - vsf
We found an XT5, 2017 Cadillac that seemed to meet our requirements online. We even drove in from out of town. The first afternoon took nearly four hours of paperwork and waiting. We put down a deposit and made an appointment to return the next day, which we did. We met with the finance person who would not break down the administrative fee of $595.00 for us, which was upsetting. We simply wanted details on the items that made up the fee. Then we were shuffled off to a waiting room and waited for at least thirty minutes before we came out to sign more paperwork. We expected to receive two fobs for the car, but they only had one--for TWO of us buying the car! Wanted us to BUY the other one. We thought that was unfair, but it was late and so we left, with the car and only ONE fob, which needed a new battery within days. We are very unhappy, so I would caution against buying a used car from Randy Curnow. We had been thinking of buying another one, but will not do so now. Talked to a sales manager, and he was very rude, wanting us to drive back in to BUY a fob from their parts department. It's unsafe to have only one fob for two people owning a car, not to mention, inconvenient.
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