1,945 Illinois Rivian/1000 Service Centers

Josh was great to work with, he actually knows what he’s... - berkowicz_andrew

Josh was great to work with, he actually knows what he’s talking about. Plus he had a pleasant scent to him.

Professional, friendly, patient and extremely thorough. - Kayefab7

Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole.

Great customer service, had a lot of questions about my - 2fiddy

Great customer service, had a lot of questions about my used car and Rebecca took the time to get the answers and follow up. 5 stars you should just ask for her she gets it handled 👍👍👍

What a great place!! We had been looking for a Tahoe for... - csingleton

What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle.

I brought my car in for service/repair due to a... - colinrei

I brought my car in for service/repair due to a wiring/electrical issue that would not let my car respond to the throttle or start. I chose them to do service on my car based on the good reviews, pricing, and the fact that they have worked on infiniti's before. The service was outstanding. They were very friendly and not only did they fix the problem I brought my car in for, they mentioned other things that needed to be fixed, of a few I declined because I could do it myself. When it came down to the final payment, my quote ended up being half as much as they originally quoted me because they did not install a whole new IPDM (circuit board) and just gave me the relay that I needed. They really look out for their customers and try and save them money in any way they can. Along with all the repairs, they fixed a few other minor problems with my car free of charge. E-brake adjustments, installed a splash guard on my car (that kept falling off on me everytime I tried to put it on when I drove at high speeds), and I was also having this issue with my keyhole on my drivers side where it would pop out, and the plastic cover would come off. They kept it from popping out, and they used a putty to keep the plastic casing on. (this was a surprise to me, and it had been bothering me for months because I did not know how to fix it [being the keyhole to my door and all]) All in all, I am EXTREMELY happy with their service and if I ever need any repairs on my infiniti again, I will certainly go to them, and recommend anyone with an import/luxury car to go to them as well. They beat the dealership rates, mention anything else that is wrong with your car, and are friendly, fast, and most of all, look out for you the customer, and save you money. - Colin

Tim Butterly was very helpful and courteous! - Burton8398

Tim Butterly was very helpful and courteous! I would definitely recommend this dealership to a friend!!

Honest and Customer Focused - jhawo82882

We recently took our 2004 E-350 12 passenger van to Haggerty with some handling issues and they could have told us we needed new shock absorbers, wheel rebalance and an alignment costing over a $1000 and instead they indicated they thought the problem was an imbalance in the tire air pressures and that those other things were not needed at this time. They charged us nothing for their time. They have done this before as well. We have taken the vehicle to one place and they gave us a quote for over a $1000 of work and we took it to Haggerty and they said you just need to replace one of those parts and it was $300.

GREAT customer service. - GREENY

GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD

I always receive excellent customer service whether in - cvwalsh

I always receive excellent customer service whether in Sales or Service. Your service is outstanding!!!

I stopped by for a quick oil change. They got my car... - khloe

I stopped by for a quick oil change. They got my car right in. The service was quick. The waiting room was comfortable. I will be back.

Quality Service - graychevy

My Service Advisor Jeff Weber and the entire service team (Dan) are always helpful on the phone and in person. I have needed to bring my vehicle in for a few days and have helped to provide transportation by shuttle or loaner car each time. If you want experience a service place that cares about the customer, then come to this dealership.

Very nice dealership, clean, organized and they take care - CJDEMORY@SBCGLOBAL.NET

Very nice dealership, clean, organized and they take care of you Go the extra distance to make things go well!

Service rep Mac McElroy was the best. - fcampbelljr

Service rep Mac McElroy was the best. I had been informed before my visit that I would have to leave the car overnight and Mac was very thorough in explaining all the details of that multi day service. He was thorough and communicated with me throughout the process. Service was completed on time and the car was immaculate when I picked it up. I highly recommend you ask for Mac when you take your vehicle to Jennings for service.

Good service - Megan Q

Although I bought at the other dealership on a day that Kris was off, I wanted to thank him for taking the time to show me around and a couple of cars. Kind guy

Excellent service ! - ROMCCARTER

Excellent service !! Drivers are very polite and the pick-up and service is very much appreciated, seeing we only have one car

I've been to all three of the Alfa Romeo dealerships in - MattM

I've been to all three of the Alfa Romeo dealerships in the Chicago suburbs for service and this was by far the easiest visit. Kathryn was extremely accommodating, and unlike the other dealer's got me set up with a complimentary Lyft to and from the dealer. She also did not try to upsell me with spark plugs which I had thought I needed. The only odd thing this that there's no actual service lane, but this is to be expected for a very niche brand, and it's really not an issue as Kathryn was very quick to get it processed!

Best service department ever! - hbendler3

Best service department ever!!!! David is always very pleasant to work with and is definitely an asset to the company. I’ve been going there since 2000 and he is an 11 out of 10!!!!

Since 2005 - nissan4life

A great bunch of guys to do business with Ive been going to this dealership since 2005 i bought 4 cars and plenty of service.

The best of the best ! - georgewfine

The best of the best ! Excellent communication. Excellent service. Top quality workmanship. Always a pleasant experience. Keep up the great work ! Thank you so very much ❤️.

Lee is THE reason Knauz propers. - LJH

Lee is THE reason Knauz propers. From start to finish Lee, is courteous professional attentive and indeed is a shining example of The Golden Rule. Lee checked in with me, making sure I was aware of the progress and time remaining for my appointment. I give my highest 5 Star recommendation and please give Lee Brownstein a raise! Lynn Hughes 2021 Discovery Sport

Met Kevin, a customer service driver while attending a - C.Estelle

Met Kevin, a customer service driver while attending a conference in Naperville. Kevin told me to have my vehicle serviced at Patrick Land Rover the next time my vehicle needed a service. Made an appointment and drove 50 miles to the dealership. Ernie Bonilla the service manager was a great communicator. Charles Vyse the service technician made a video as he was inspecting my car, showing me all the items that required attention. A checklist was sent to me, allowing me to select all the repairs that i approved of. A loaner vehicle was provided. Two days later Kevin dropped off my vehicle which was detailed inside and out. This amazing experience occurred because Kevin approached me and indulged in a wonderful conversation about range rovers and the good service provided by Patrick Land Rover Thanks a lot Kevin, Ernie and Charles

I was able to get a service appointment within a couple - nikmicky

I was able to get a service appointment within a couple days and got me in quickly when I got there. They fixed my brake issue and a recall I hadn't expected being able to get done during the appointment. I'll be back for my next services.