92 Illinois GMC Dealers

Everyone I have delt with at Driscolls have always been - Michele

Everyone I have delt with at Driscolls have always been kind, helpful, pleasant and accommodating.

After having had a disappointing experience at a - BRI-TAN-NUG

After having had a disappointing experience at a different car dealer, we headed to Napleton with low expectations. Our salesman Justin greeted us and showed us to a car we requested to see. He could not have been more helpful and personable. It ended up being a rather enjoyable experience. He was knowledgeable and very kind. He put no pressure on us whatsoever and answered all of our questions with ease. We transitioned to the financial office to meet with Alex. Although it's always painful to spend large amounts of money, the transaction went smoothly. It was evident Alex was knowledgeable and fair. Both gentlemen also stayed an hour past closing time to help us get the deal done. It was a positive experience and I would definitely recommend buying a car from Justin. Next time I am in the market, I will definitely go back to him.

It was easy to deal with the dealership over the phone. - grrmnfireg

It was easy to deal with the dealership over the phone. My sales rep took great care to get the vehicle I wanted. Financing was easy. The truck was shipped without incident. All the people who work for Laura Buick, GMC or professional, courteous, and very nice to work with. This is my Second truck I bought from Laura Buick GMC. When the time comes, I’ll buy my next truck from them.

I did have a pleasant experience purchasing my truck from - Brian S.

I did have a pleasant experience purchasing my truck from Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was there for an oil change, it took over 3 hours and I heard “5 more minutes” for about 2 of those hours. I then took the truck in for fuel filters since they opted to not do that during the 3 hour oil change. I also had a seat belt that had issues and a check engine light. Received a call that it was going to be $850 for the fuel filters, diag, air filter (which they claimed was the wrong one…however they are the only ones to service it since new), and the seat belt. They she was adamant that the regen to clear the check engine light was not covered under warranty. She said she is taking off the diag and seat belt charge, but we shall see when I pick it up, as I am not the only person to buy a brand new diesel truck that has experienced these issues from them. I would recommend Jay, however with their service department, I’d never give Key business again.

Everyone was so helpful and very nice. - Bic

Everyone was so helpful and very nice. Answered all of my questions and I will be back.

The wife and I had an excellent experience with Sam and - sch1200

The wife and I had an excellent experience with Sam and are very pleased with our new Buick.

Good people, friendly, polite, no pressure to make a - super490

Good people, friendly, polite, no pressure to make a decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip.

Erik was great to work with for our trade and getting us - arush1425

Erik was great to work with for our trade and getting us the deal we wanted. Stop by and look Erik up for your next vehicle purchase or give him a call.

Napelton makes the car buying process very smooth! - RyanDarnell

Napelton makes the car buying process very smooth! Highly recommend to anyone looking at GM!

I recently bought a car from Napelton in Crystal Lake. - Nana

I recently bought a car from Napelton in Crystal Lake. I had a Great Experience Thanks to Ryan and team Napelton. I would definitely recommend them.

We absolutely love this dealership! - tia_federer

We absolutely love this dealership! Phillip was so wonderful to work with, and we really admire their hard work and values! Thank you for 2 great buying experiences!

$30k you are out of your mind! - smokyjoe342

$30k you are out of your mind!!! Pay me the 40k and we can end all this there is no way that car lost $10k in value in 4 months and not driven hardly. Literally same condition. SOLD ME A BUY BACK CAR WHICH IS LEMON CAR NOT DISCLOSED. Lied to me and said it wasn’t a buy back or a lemon. Buyers beware. Logan Braunecker Baker sold me a lemon car & when confronted she acted like she didn’t. Also was told it was a 1 owner & it’s shown I’m not 2nd owner. Scammers and steal your money. Also Matt how do you offer someone so low ball of an offer knowing you are scummy people. Karma will come for you in the fate of his own hands! This dealer bought it back from customer before me for having soo many issues with it. We owned it for 4 months and it lost 20k in value depending where and what dealer you went to because of that issue and some dealers won’t even buy it! I asked them to buy it back for Blue Book since it’s not a lemon like they claimed and low balled me so much money. I tried to make a deal with this dealership just buy back my car without going to court or having more bad reviews and complaints. This isn’t okay. Logan acted really nice and friendly but didn’t say 1 single word about it being a buy back vehicle and that it looses value. WHO WOULD PURPOSELY BUY THAT VEHICLE FOR FULL VALUE. There was no discussion of discount. I think it’s fair for those dealership Matt the owner to make this right and buy back my Mustang for retail value and not $30k! Also was told on the call this morning that the car was a deal and that’s why I got it for less because of the damage LOGAN DID NOT STATE THERE WAS ISSUES WITH THE CAR PRIOR AND NEVER WAS TOLD THERE WAS A SALE?!!! Now they are saying different things nothing is adding up. I have all the messages from months ago asking about the car as well. This is the craziest thing and since Matt thinks the other dealers offer me low ball offers he should. He knows what I paid, he knows they tried to scam me and now he wants it over $10k less and then go ahead and jack up the price to someone else that wouldn’t know about the issues.

Every business runs into a problem occasionally. - Steve Mittleman

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.

We have bought several vehicles at Holzhauer through the - caroljkirchoff

We have bought several vehicles at Holzhauer through the years and have always had Jaci Hood for our sales person. We would not consider dealing with anyone else but Jaci. She always gets the best solution for us in what we are looking for and is a great negotiator! We think she is a great sales person. The Kirchoffs

Brayden and the staff were very pleasant to work with. - Cmann

Brayden and the staff were very pleasant to work with. We would do business with them again!

Bring is the salesman to see for a new car or used car - rhx2

Bring is the salesman to see for a new car or used car good man.

Not a pleasant experience no call backs found out they - Bobbienet1

Not a pleasant experience no call backs found out they didn’t change my oil like they said they did

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Chris and the boys at S&K were super straight forward and - stelford50

Chris and the boys at S&K were super straight forward and easy to work with!

My wife car is running in top shape and the experience - Ronald Sloan Sr

My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!

Bailin is AWESOME! - Patti Hansen

Bailin is AWESOME!! Super informative and his customer service and follow up/follow through is second to none! I wanted a very specific vehicle with specific bells and whistles; though it was not on their lot, he quickly found it for me, and had it brought to the dealership! Dillon in finance is AWESOME (don't be fooled, he loves to smile and laugh when business is concluded!). I dealt directly with these two guys. Everyone at the dealership is very friendly and will have a conversation with you. I feel safe and will happily work with Kunes, Mt. Carroll, in the future! Stop in and give Buddy, the dealership mascot, a scratch on the head!

I took my 2019 Colorado to Serra GMC for an oil change - BillM

I took my 2019 Colorado to Serra GMC for an oil change that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you the owner of Serra and they told me they had no clue who they were working for they lied to me but after demanding I was given a name of Ben. Called spoke with a very nice lady she took all my information and number so Ben could call me back. I strongly suggest you avoid Serra GMC service unless you enjoy throwing hard earned money away for BAD service, and employees that will bold face lie to your face. I will go back to Sullivan Park Hill from now on. No one wanted to be honest so I can only image how they are not honest when it comes to your vehicle and doing work that is. not needed to make a bigger commission. I also asked two sales people they were also rude as the others and would not give me the owners name. The should remove the picture of Mr Serra on the wall they are all making him look really bad. Lets see if I get a call back.

Howard Lindstrom 2017 GMC Sierra Truck Purchase. - howardlindstrom

Sam Ferrille always makes my visit very injoyable. He has great knowledge Of both products I've purchased from the Bachrodt store. Sam was very helpful going over and explaining all the options. I would recommend Sam for all my friends. I have dealt with this dealer ship over 15 years.

Just bought my 2017 Dodge Journey from Adam Hosick and I - edwardsray

Just bought my 2017 Dodge Journey from Adam Hosick and I love my vehicle, plus I love the fact they worked with me on price and their were no high pressure sales tactics to buy add ons. I will definitely be sending everyone I know there, and buying there again in the future.

As usual Tony was a huge help to us with our purchase of - eajoiner1

As usual Tony was a huge help to us with our purchase of our Blazer. Also, Mike in finance was great.

Best Buying Experience Ever! - Paula Green

Salesman Dakota Suttles was amazing! The Green Warranty made by decision for me, Ive purchased alot of vehicles and by far this experience was the best!

Went in to possibly purchase a truck that was well over - STHPAW

Went in to possibly purchase a truck that was well over ALL of the websites that provide vehicle values. Was able to get them down a measly $1,400 which was closer to the value but still just a little high. Decided that since the truck had a decent carfax and the people were friendly that I'd possibly give it a shot. Until I noticed their fees. I noticed a $699 "non-negotiable" Auffenberg Advantage markup. When asked, I was told that it was non-negotiable and every vehicle sale has this. I then asked what in the world do I get as a buyer? I was informed it was lifetime paint protection, lifetime seat and fabric protection that if I got in with my key in my pocket and damaged the seat it would be covered. YEA RIGHT! I was also told that it included the flashing third brake light system called Pulse. I then stated, well I don't care about any of that. So you guys are installing a flashing third brake light that mind you has NO data whatsoever that it reduces rear end collisions on every vehicle out here including new and marking up your vehicles $699? I was informed that on the new inventory it comes pre-installed by the manufacturer of the car. Complete xx! I can promise you that GM is not installing that on every car. Side note on this, BE CAREFUL about that third brake light. Be sure to read your warranty. Most warranties will say something about installing any parts on the vehicle that are not OEM will void your warranty. I then notice a $395 "documentation fee"... That's a separate fee from the electronic filing fees that the state of Illinois charges them for titles and license. I just had this explained by a dealer whom I fully trust that they get charged around $100 from the state since they're filing on behalf of the state. So that price I mentioned earlier that they came down, shot right back up with their stupid fees and "Auffenberg Advantage" the whole deal felt very loan sharky and greedy. This is more directed toward the salesman himself but he had no idea what he's talking about when it came to vehicle specifics. Anyhow, in my opinion horrible experience, horrible dealership will never be back. I will go somewhere else every time. Buyers please beware, especially about the warranty situation, that's half the reason to buy a new car.

When I finally made the decision to purchase a new car I - rrats06

When I finally made the decision to purchase a new car I made some online inquiries to several dealerships. Jaylon Warren at Jackson's responded almost immediately. He helped make the whole process as painless as possible and wanted to make sure that I got what I wanted.