****BUYER BEWARE****DO NOT PURCHASE FROM THIS - Ms Brown
****BUYER BEWARE****DO NOT PURCHASE FROM THIS DEALERSHIP
My son & I visited the dealership on 11/10/2024 and he purchased a 2016 Infiniti Q50. While inspecting the car we noticed that the front hood struts were not the right size and only allowed the hood to be raised to a limited height – making it a challenge to fully get underneath the hood. We informed the salesperson of this and she stated that she would have the service team order a new set and let us know once they arrived. The very next day the dealership contacted us to advise that they had inadvertently left the tracking device on the car and asked that it be returned immediately. We advised that once the struts were in we would bring the car back in order to have them put on the struts and remove the tracking device. This answer wasn’t sufficient for them and they proceeded to contact my son daily, harassing him to return the tracking device. It’s important to note that we live over an hour away from the dealership and by the time my son is done with work, the dealership is closed . My son asked if someone could either come to retrieve the device or at least meet him halfway but they were adamant that he had to return to the dealership. He ended up returning to the dealership the following weekend for them to remove the tracking device and inquired about the struts. He was advised that if the promise for new struts was not in writing, they were not required to honor it. This should have been our first indication that this dealership is not committed to providing quality of service or product as referenced in their motto of ‘where quality meets affordability’.
Within 3 weeks of purchasing the car my son began to have issues and took the car to a mechanic who advised the car needed a new engine. We decided to take the car to the Infiniti dealership for a 2nd opinion/diagnostic which confirmed that the engine was sludged and needed to be replaced at an estimated cost of $22,000 (see picture). While we didn’t elect to purchase a warranty from the dealership, we had every intention of doing so but didn’t anticipate that there would be issues within a few weeks of purchasing the vehicle. In hopes that Marietta Auto would assist in righting this wrong I contacted the dealership on 12/15/2024 and left a message for the sales manager, Jenkins Dunbar and I also sent a message through their website. After not receiving a return call I called again on 12/16, 12/17, and 12/18 – leaving multiple messages for Jenkins Dunbar and other sales managers. I also sent an emailing asking that the matter be escalated to the owner. Although, I never received a call back from Jenkins Dunbar nor the owner, the sales manager, Netta did contact my son and advised that he could bring the car in for a potential trade-in but it would not be for equal value. We had the car towed to the dealership and met with Netta on 12/21. She advised that their service team had inspected the car and found no sign of sludge in the engine. At this point the car wouldn’t accelerate and there was a loud ticking noise from the engine however, they continued to maintain that there was no sludge in the engine and nothing that they could do. To add insult to injury they only offered a trade-in value of $8,000 which is less half of what he purchased the car for. While there we showed the service technician signs of sludge on the engine cap (see picture) and he advised that he could only do what the sales manager instructed him to do which was nothing. We have incurred over $800 in towing costs and another $7,300 for a used engine. To leave a customer in this situation without offering a reasonable solution is a travesty. To not take any accountability whatsoever for selling us a car that was not fit to be on the lot speaks volumes about Marietta Auto Sales business practices and ethics……deplorable. It’s unfortunate that used car dealerships such as them are allowed to exist.
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