DO NOT BUY A VEHICLE FROM THESE PEOPLE. - cameron.muss
DO NOT BUY A VEHICLE FROM THESE PEOPLE. Wish I could give zero stars or negative stars. Worst vehicle experience I have ever had.
• Shady sales: Layne Franks recommended I “Just take {it} (my previous car, the Hyundai Elantra N that I ended up trading in) down to the coast during hurricane season and leave it there for a while, and you know how the coast is when the storms get bad… *wink wink*” So in other words, “Commit insurance fraud to get a payout.” Layne also used vulgar language. One comment he said he had secured financing was along the lines of “I am the fu***ng best,” which is not very professional, and not exactly the kind of language I enjoy being around. Definitely wont recommend a friend or family member to someone who is that unprofessional and uses that kind of language.
• I purchased the truck on March 2, 2024. It was originally being sold “as is” then midway through signing paperwork, I, and the finance manager I was dealing with (Layne) found out it was a CPO (certified preowned). We did find out that it was a CPO until after I had already signed the papers for 3rd party warranty. In other words, I could now no longer refuse the warranty, because I had already signed and agreed to pay for it before finding out it was being sold as a CPO. So, I was sold a 3rd party warranty, “Security+Plus” “Vehicle Service Contract (VSC),” as well as the Certified Pre-Owned warranty. I was sold the Gold Preferred plan with a purchase price of $3,194.00, even though as a CPO it should not have needed a 3rd party warranty; still paid for it.
• 5 days after purchase, on March 7, 2024, while driving home from a haircut appointment down the interstate (295), the front right brake caliper fell off the brake disc, and was loose in the inside of the rim, only connected by the lines, making it grind against and damage the rim. This caused the truck to produce a horrible grinding noise and caused the steering to go haywire. Due to this issue, I had to get a tow truck and had to pay out of pocket for the tow to the dealership, in which I was not reimbursed for. Ever since this happened, I have noted that the truck tends to pull to the right, and I have to fight the steering wheel in order to drive straight.
• 6 weeks later, April 19, 2024, I had to bring the truck into to the shop for maintenance again, because I noticed my brake lights were no longer working. After bringing it in and having a diagnosis completed, it turns out it was because a fuse had blown.
• Fast forward 5 more weeks later to May 22, 2024. I noticed while driving home, my truck had started to shake and wobble badly just with normal driving at any speed, and it is concerning and near uncontrollable around 45 MPH and 70 MPH. So, I brought it into the shop for the third time. After diagnosis, it turns out one tire had a flat spot, and another had a bad bubble and the tread was separating.
• On May 30, 2024, I bought two new tires for the truck. Fast forward NOT EVEN 6 WEEKS LATER to July 8, 2024, the truck has begun to shake and wobble and pull really badly again.
In conclusion, DO NOT BUY FROM THIS DEALERSHIP. The sales are shady, they are negligent in their work and inspections and just want to sell a car and get every penny out of you possible. Even if the car is a "Certified Pre Owned" it will be unreliable, unsafe, and a "Certified Piece of Crap".
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