2,887 California Used Car Dealers

Wow. - Jake

Wow. I am incredibly disappointed and frustrated. I bought my 2025 Kia Carnival Hybrid SX through this dealership and had a wonderful buying experience - no pressure from the sales guys, very limited “upselling,” and generally honest and easygoing customer service throughout the entire process. BUT once I had an issue (a very minor one at that), I had the most bizarre and ridiculous experience I have ever had in all my years of car ownership. I called the service department numerous times and left voicemails to try and set up an appointment, but I just couldn’t get through. (RED FLAG #1) I finally called the front desk line for the dealership itself and the lady was nice enough to get me on the schedule. She apologized and told me the nearest appointment they had was a month out. (RED FLAG #2) Well, my wife dropped off the car for its service yesterday at 11am, and we figured it wouldn’t take that long. She had planned to wait there. She asked them how long it might take and they told her it depends on the nature of the issue - if parts will need to be ordered and replaced, or if is a simple fix. They did not advise how long it would take for them to diagnose the issue, but they told her they would call or text once they knew. (RED FLAG #3) I assumed that this diagnosis process couldn’t possibly be that hard, as the only issue was that the button on the driver’s side door to adjust the rear view mirrors wasn’t working properly (it only adjusted the passenger side mirror). Later in the day around 3:45pm, I texted the number for “Dennis,” since he texted me prior to the service and said I can text/call during the service. I also tried calling and left a voicemail. I just wanted to know if the car would be diagnosed by the end of the day. No response. (RED FLAG #4) Dennis finally got back to me the next day (today), at 7:51am. They still hadn’t looked at the car yet. I asked what the timeline was for getting the issue diagnosed. Crickets. (RED FLAG #5) As of 4pm today, more than a day after dropping it off after waiting a month for this appointment, I was fed up and went to get my car back. I have a two month old infant at home and will be driving to work tomorrow. I need my car. Well, they gave it to me right away, so that was nice. No explanation, no apology, just a look of surprise on the face of the guy I explained the problem to. And guess what? Button is still broken, and not a single thing had been done yet, including diagnosis of the issue. INCREDIBLE. (RED FLAG #6) I looked up the reviews for this dealership. HAH. Lo and behold, I am not the only one to experience this issue with terrible service. (RED FLAG #7) Looks like the managers are pretty proactive about responding to online reviews. Usually it’s an apology and a request for the person to reach out to them. I’ll get ahead of the ball on this one and ask all the questions I need answers on: 1. What was the point of scheduling an appointment a month out, let alone scheduling an appointment at all, if you don’t bother to even look at the car? 2. What on earth is going on over there that has your employees so swamped that they can’t possibly provide service in a remotely reasonable timeframe, even with the use of an appointment system? 3. I bought the lifetime oil change plan when I bought my car, was that a mistake? 4. Will your service department be able to provide that service? 5. To be honest, I’d rather you just give me my money back on the oil change plan… Is that something you can do? (Or will you expect me to find more “lawful” means of recuperating the cost of that if oil changes are a problem too?) I will not be coming back to this dealership for any reason other than to unfortunately find out how bad the oil change situation is… Maybe if that goes smoothly I’ll revise this review and give it a whole two stars LOL. In the meantime, I’ll have to find a different Kia dealership that won’t waste my time. Wish me luck!

Very professional and very knowledgeable. - yueping.guo

Very professional and very knowledgeable. You feel helped by the people there, but not under any sales pressure.

Absolutely an amazing team! - pattylsalazar

Absolutely an amazing team! I always refer friends and family to DCH Honda of Oxnard.

All the people I met I Mossy Ford were fantastically - david.sv650ddr

All the people I met I Mossy Ford were fantastically professional and friendly. Tony in sales, Eric in parts, and Miguel were really easy to work with, friendly, competent. And the service department is Yuge! Some people may wince at going to a dealer, but Mossy Ford is a nice play to go. Thanks! Dave Raffo

I had the absolute pleasure of working with Charlie as my - dp123456789

I had the absolute pleasure of working with Charlie as my sales representative while purchasing my Yukon Denali, and I can't recommend him enough! From the moment I walked into the dealership, Charlie went above and beyond to ensure I had an exceptional experience. He was incredibly knowledgeable about every feature of the Yukon Denali and took the time to walk me through all the options, answering every question with patience and clarity. His professionalism, honesty, and no-pressure approach made the entire process seamless and stress-free. Charlie truly listened to what I wanted in a vehicle and worked tirelessly to find the perfect match for me. He even went out of his way to secure an unbeatable deal that exceeded my expectations. It’s rare to find someone so dedicated and passionate about ensuring their customers are 100% satisfied, and Charlie delivered on every front. Thanks to Charlie, I am now the proud owner of an incredible Yukon Denali that I absolutely love! If you’re in the market for a new vehicle, do yourself a favor and ask for Charlie – he’s the best in the business!

BMW - San Rafael has an excellent repair service - Bernard

BMW - San Rafael has an excellent repair service department. After the annual checkup service my car looks and drives differently. Tim Price is one of the best advisors of BMW-San Rafael. Congratulations!

Ashkan was my service advisor he worked on my insurance - rogelio

Ashkan was my service advisor he worked on my insurance guaranteed. Great man, works hard, works on time, great service!!

I bought the new car smoothly, enjoyed the first service - jiecheng.han

I bought the new car smoothly, enjoyed the first service right on schedule and was impressed by their professionalism.

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

We dealt with Jonathan, really nice guy and very - Jerome Martell

We dealt with Jonathan, really nice guy and very helpfully. The sales manager Ruben was also very helpful . Between the two of them they worked a deal that my wife was looking for.

Dealership provided the 20k service complimentary since I - NICOLE.J.HUMPHREY

Dealership provided the 20k service complimentary since I had recently purchased the car used and there was not a record of it being performed. ETA for inspection was accurate. Was checked in right away. Waiting area/snacks was sufficient. Did not address all of my concerns outside of the basic inspection I asked about having a 3rd key made in order to access the Volvo app or if there was another way to access it so I’m unable to use all the features. Also, there was 1 tire that was more worn than the others but still had about 10k of tread left according to tire centers. Volvo keeps attempting to contact due to a “declined repair” which isn’t even necessary.

Iam not a fan of dealerships but working with Alex in the - Dominic Espinoza

Iam not a fan of dealerships but working with Alex in the service department has been an amazing experience she kept me informed thru the whole warranty repair process and made my experience great! I will definitely be coming back to this dealer as along as Alex is there !

We are so happy we got our car at Folsom Lake! - Katematisse

We are so happy we got our car at Folsom Lake! They are knowledgeable, friendly, and not overly pushy. Ask for Jesse or Sebastian!

Hello Mazda has done it again! - drewlovetaylor

Hello Mazda has done it again! They made my dreams come true today when I purchased yet another Mazda from them. We are a Mazda household and we are very proud of it! Everyone at Hello Mazda is great to work with. We have worked with Henry for years and are very appreciative of his amazing work and dedication towards helping customers. Today when I bought my 2024 Carbon Edition CX-5, we got to work with Evan. He was a complete professional who was very knowledgeable and helpful. Evan made the entire process so smooth and easy. It is such a relief to work with great talent like Evan and Henry. They worked together to help me get in the car I wanted with the financial situation I wanted and they explained everything I needed to know every step of the way. Hello Mazda also has great follow up. Every time we have been to Hello Mazda, Lerea has always made an excellent effort in following up with us to ensure our experience was nothing but exceptional. I am extremely grateful to everyone at Hello Mazda for their support and dedication to their customers. If you’re going to buy a car, THIS is where you need to be. Thank you!!!

Bought a new Silverado and its was delivered with a check - Discriminated

Bought a new Silverado and its was delivered with a check engine light on. They were no help in resolving the issue and are not returning calls. I needed to contact Chevy/GM to get attention, but issue is still unresolved. I cannot drive my new vehicle

Thanks to david at acura for my brand new suv i wasn't - Llay880

Thanks to david at acura for my brand new suv i wasn't expecting to get it but by all means he made it happen and i drove off the lot with me being a first timer,if you in the market for a new vehicle definitely check them out also eddie and renaldo also came through for me in clutch i wanna thank the whole team

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

Really great dealer experience, we had visited a few in - Grace I.

Really great dealer experience, we had visited a few in the SoCal area and this was stress-free with zero pressure from any of the reps we worked with! They honored a deal we saw online and the whole process to lease was very smooth. Will definitely go back in the future!

I went to Pedder Nissan in Hemet to test drive a couple - Yules

I went to Pedder Nissan in Hemet to test drive a couple of cars that I had found online. As I got there, I found out that one of the two cars I had inquired about had actually been sold two days prior. Regardless, Betty Rodriguez, one of the sales representatives worked with me. She showed me the car and I test drove it. Unfortunately I did not really like the car, so while another employee checked into the value of my trade in, I explained to Betty what I was looking for and why. Betty is super knowledgeable and accommodating, she listened very well and together we went to see about 6 other cars, of which I test drove one more. In the end she helped me find what I wanted and needed. She simply is awesome! Thank you Betty for a really great experience!

John came in on his day off to meet with us very - Dsmahan215

John came in on his day off to meet with us very knowledgeable,professional, timely.

I DONT RECOMMEND THIS DEALERSHIP…. - Amanjot Singh

I DONT RECOMMEND THIS DEALERSHIP….. Oct 9,2024. I visited your dealership with the intention of purchasing a vehicle for my brother, and everything was proceeding smoothly until a desk manager named Tony intervened. Tony's behavior was extremely unprofessional, rude, and, most disturbingly, racist. His aggravated demeanor and unacceptable comments caused significant distress and ultimately led me to break off the deal. It is disheartening to encounter such conduct, especially in a professional setting where customers expect respect and courtesy. I hope you will address this matter with the seriousness it deserves. I believe that no customer should have to endure the kind of treatment I experienced. I look forward to your prompt response and resolution to ensure this does not happen to anyone else in the future.

I was very impressed with Daniel Lupton. - villa.artsr

I was very impressed with Daniel Lupton. He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without any hesitation, he helped me negotiate a another deal on a Bronco. Thank you Daniel.

Service department is great! - wilstymeier

Service department is great! Took my Nitro in for a recall service- they had it finished within hours.

The purchase of our 2025 Hybrid CR-V went very well. - leodanjd

The purchase of our 2025 Hybrid CR-V went very well. Vik Reddy made sure we were comfortable and satisfied with the purchase and process. I definitely give Future Honda a grade of A+ and I will gladly recommend this dealership to family & friends.

They left my keys in the car overnight and my jeep was - danw007

They left my keys in the car overnight and my jeep was stolen. the manager would not even return my calls. after a month the police found my jeep abandoned destroyed with the keys in it.

If you are look for a dealership who really cares about - sakura2016

If you are look for a dealership who really cares about their customers, you should not miss this one. Their manager, Cristina and our sales rep. Guillermo, are extremely nice and work hard to help us achieving our goals. I really appreciate their high quality of work and service. My kids love our new car.

This was our second car from Hanlees Nissan in Fairfield - Phyllis H.

This was our second car from Hanlees Nissan in Fairfield and once again, we were blown away by the excellent service! We were greeted immediately as we walked onto the lot, every interaction was friendly and helpful and we got a terrific deal, too. I highly recommend Hanless Nissan in Fairfield for a terrific experience and really excellent deals!

No nonsense shopping. - Jason Paransky

No nonsense shopping. Clean, professional operation. Courteous, considerate staff. Good selection. Made everything in purchase and closing work as pleasant as it could be.

If I could give Price Ford 10 stars I definitely would. - 20pacnav

If I could give Price Ford 10 stars I definitely would. The salesman was very accommodating and knowledgeable and everything went smoothly. I’d highly recommend using them for all of your vehicle needs.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.