83 California Kia Dealers

What started as a promising visit ended with lies and - plbertol

What started as a promising visit ended with lies and unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked for yet were disclosed as being "included" with the car. We have had this car for 2 weeks now and we still have not secured financing because of these costs they keep trying to add in to the loan! Finally, the sticker prices on the used cars here are at least 3k higher than competitors on the same street. Sadly, we just don't see being able to recommend or do business here again. It's a good thing we happen to like the vehicle we purchased (or at least think we purchased).

The service department is wonderful. - amya

The service department is wonderful. We brought our EV for a factory recall. Andrew greeted me on a timely and professional manner. He explained how long the service would take and asked if there is anything else I wanted to service for the vehicle.

Aaron and Robert went above and beyond to make sure I got - lcoleman717

Aaron and Robert went above and beyond to make sure I got the car I wanted and also the car payment I was comfortable with. I am very pleased by the fast and efficient process and I left happy and I will refer all my friends and family. I have been treated like family and all my questions and concerns were answered. Thank you because of you I go home a happy customer!

STAY AWAY from this place If you're looking to buy a new - Masoud Mahmoodi-Shahrebabaki

STAY AWAY from this place If you're looking to buy a new car. They're not honest, and they They couldn't care less about their customers once you're hooked. I bought a car there not long ago, and it was the worst thing ever. Way worse than my other three buys at different spots. First off, they straight-up lied about a feature. They acted like the car had it, even showed me how it "worked." But after I paid, we found out it didn't have it at all. Second, there was a mistake in my name on the registration papers. Nothing hard to fix. I emailed them, but no timely replies, I had to send them multiple emails, the issue has not been fixed yet. Third, the steering wheel on this brand-new car isn't even straight. It's super obvious, and the car only had 280 miles. I asked for a free fix, like an alignment. They said it looked fine to them, but they'd do it if I paid, maybe with a discount. Look, all this stuff shows they only care until your money's in their pocket. Do yourself a favor and go somewhere else. You'll thank me later.

I brought my 2014 Kia Optima SXL Turbo in for routine - Youwin!2016

I brought my 2014 Kia Optima SXL Turbo in for routine service on Tuesday, October 14th. Being it has 128k miles I advised my service advisor, Dylan, that I am not even sure if it needs anything but possibly check the brake fluid and coolant for flushes. He opened a binder and kept on pointing to a 120k service package that does both of those flushes along with an oil change and tire rotation. I stated to Dylan that I just got the air filters along with the oil change and tires rotated 3 weeks prior and to not do them but possibly the other items if needed. He called me later that day and picked up my car for the total cost of $972 to find out he ended up doing the oil change and tire rotation even though I specifically mentioned not to. 3 days later, Friday October 17th, I was driving my car and when I went to get onto the highway it spewed out black exhaust and the check engine light came on. Luckily, I was able to control my car ok to get to my destination. From there, I had it towed back to All Star Kia. Dyland called me back the next morning and stated that the coil packs and spark plugs were clogged with oil along with needing a air induction fuel system service, for another $719.32. Monday, October 27th I was driving my car and noticed I had perhaps ¼ of the power it should be and would eventually get to the speed limit it needed. I again drove my car to All Star Kia Tuesday October 18th at 730am. I called back that day at 2pm to find out my car was finally being looked at. I didn’t receive a call until Wednesday October 19th at 230pm to let me know that the actuator needs to be replaced for yet another $1239.93, bringing the total for 3 visits to $2,931.25. I told Dylan along with the service manager Jacob that my car was perfectly OK before I brought it in and suddenly, I bring it in and all these issues are happening. They both stated that it can be a “downhill effect” when you fix one thing another happens and refused to compensate me at all. Jacob did offer 10%. When I got off the phone with Dylan he stated he would be seeing me Thursday October 30th when I go pick up my car. Come to find out he was scheduled that day off and Jacob was supposed to call me at 11am for my car to be done and he didn’t call until the afternoon and I kept having to call them to follow up when they should be calling me I asked them to double check the paperwork and come to find out, the first time I brought it in, the ONLY things that were done to my car was the oil change and tire rotation, and nothing else. I stated they need to fully refund me for the full amount. They used it as credit for the last service for a total of $178.19. When I went to pick it up that Thursday I met Jacob in person and let him know unhappy I was and how much stress this has caused along with lost wages as not only do I work full time but also have a side business as well. He stated again that these things happen and all he can do is offer me 10%. I am completely and utterly disgusted with the actions of Dylan and Jacob the service manager at All Star Kia, I will NEVER ever go back there. I have emailed Kia corporate along with a few other from upper management to let them know about this as well

Please don't buy a car from this dealership. - jim

Please don't buy a car from this dealership. A few weeks ago, we experienced an incident that apparently led to the firing of a Sales Manager. The Sales Manager called my wife and said in part "I know where you live. I am going to come there and split your husdand's skull wide open'. Seriously. The dealer won't help me protect myself and my wife. They told me the Sales Manager was let go and was very upset when he left but won't give me any additional information. There are a lot dealerships, please go to one of the other dealerships.

I went in with no expectation to purchase a vehicle. - icoria31

I went in with no expectation to purchase a vehicle. I had received some great offers from Metro Honda and had an appointment for an appraisal, but just thought I'd check out the Kia Sorento Hybrid because of the warranty and price compared to a Honda pilot. Jalil and his boss Roberto were great to work with. They definitely did their best to work with me and get me the best deal. Never felt pressured, talked down to, and always felt comfortable. Would definitely recommend working with them

There are good because I like them and ther good thx for - Jacksonf

There are good because I like them and ther good thx for sale man name John

I recently had the pleasure of purchasing a car, and I - brianknelson22

I recently had the pleasure of purchasing a car, and I couldn't be happier with the experience. From start to finish, the process was smooth and enjoyable. The dealership staff Daniel and Jhojan were incredibly knowledgeable and helpful, guiding me through the various options and ensuring I found the perfect vehicle for my needs. Not only did they provide excellent customer service, but the quality of the car itself is exceptional. It runs like a dream, and I feel safe and comfortable every time I get behind the wheel. I also appreciated the transparent pricing and financing options, which made the financial aspect of the purchase stress-free. Overall, I highly recommend this dealership for anyone looking to buy a car. They exceeded my expectations, and I'm thrilled with my new ride. Thanks to the entire team for making this such a positive experience!

Extremely thankful and happy with the best team at this - Cici

Extremely thankful and happy with the best team at this dealership. Sales person Elena , Raul, and Jordan - the finance manager. Thank you for your time, patience, and commitment to your customers. Elena ensured that we had the best experience buying a new car. While these purchases tend to be stressful, Elena made sure that it went as smoothly as possible. 100 % recommended!!!

The customer service was great and they had quite a bit - Mak

The customer service was great and they had quite a bit of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The finance person was also willing to work with us on lowering the monthly payments without having to sacrifice the 10 year warranty and 4 “free” oil changes per year. I would highly recommend this location if you are looking to buy a Kia.

We had a great buying experience today with Freddy. - NatalyR

We had a great buying experience today with Freddy. He was friendly and knowledgeable. It was the easiest buying experience we have ever had. We are happy with our new car and we would definitely recommend this dealership to anyone.

Beware of the Roseville Kia Dealership. - jazystorm22

Beware of the Roseville Kia Dealership. This submission is as a direct result of my horrible sales experience at the Roseville Kia Dealership located in Roseville, CA. On 5/25/24, my husband and I purchased a Kia 2024 EV9. I met with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue. Sales managers Hurtado, Vue, Matz and finance manager Costello told my husband and I the following: It is the policy of Kia that all cars purchased must include LoJack paid for by the customer. In my opinion, this was a false misrepresentation, as this is not Kia’s policy. We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance America. Managers submitted the customer satisfaction survey without our authorization. Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application. Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800. Wells Fargo denied our application saying that the “term was excessive”. Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight. Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions regarding customer sales experience. The Roseville Kia Dealership should be investigated for conducting, in my opinion, unscrupulous business practices.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

I had my car towed in for service. - Kfudge

I had my car towed in for service. I was advised it would take 3-5 days to fix. It has been a week and they have yet to run a diagnostic to tell me what’s wrong. I reached out to the service department and was advised if you don’t want to wait you can have it towed somewhere else. I had my car towed to Kia to receive specialized care for my Kia. As a single mom I would hope they understand what a hardship not having a vehicle for a long length of time would cause. The service department could benefit from customer service training. A little empathy can go a long way. Really disappointing. I’m going to have to incure the additional expense of having my car towed to yet another mechanic. If Ball Kia cares so little about their customers may I suggest they get out of the business of customer service.

When I bought my new 2023 Kia Niro a couple years back, I - Adamk

When I bought my new 2023 Kia Niro a couple years back, I was definitely happy how I was treated. Not just by the salesperson, but everyone involved like the loan guy and also the guy from the service department that came over after I had purchased to go over every feature in detail no matter how long it took. I had to write a little review to counter balance some negative reviews on here. I’m definitely going to buy my next vehicle here

Iam not a fan of dealerships but working with Alex in the - Dominic Espinoza

Iam not a fan of dealerships but working with Alex in the service department has been an amazing experience she kept me informed thru the whole warranty repair process and made my experience great! I will definitely be coming back to this dealer as along as Alex is there !

Outstanding dealership. - markaliveandwell

Outstanding dealership. They did what they said and said what they did. Very transparent and excellent communication. Bought completely online and they delivered it. The whole experience was fun and exciting.

Restoring my faith in car dealers! - Mark

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough!

I still haven’t received cancellation of maintenance... - SOPHIAMJACKSON88

I still haven’t received cancellation of maintenance package. Dealer told me it included 60k and 100k mile tune up but all it is was oil changed.

warning!!! deceiving and dishonest people - yanni

so sorry i walked in this place they gave me false promises to convince me sign the contrect when i came back 1 day after i found out i wad frouded the dealership manager was agressive and scary and didnt care to hear what i had to say. be carfull from this people... i already file a complain with department of viacle investigations just wanted to warned you all before making my mistake

So Moe is the best!! I just bought my 2nd car from him... - Lauraflores777

So Moe is the best!! I just bought my 2nd car from him and I always feel great! He asked me alot if questions so I could think about what I really wanted.. and I got it!!! Everyone is really nice and for someone like me I felt safe and great when I left with my new Sorento!!!

Great customer service - snyds31

David was extremely helpful in getting my new kia optima. He answered all my questions and went over all of the car features with me. His manager Mani was also very nice and helpful in getting a deal done. Within a few hours I was in and out with a brand new lease. Great customer service all around.

Leonela and Romero did a great job. - brent08thomas

Leonela and Romero did a great job. Both very professional and responed quickly had the car done 3 hours

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

ooking through the reviews it seems like this dealership - SIRIRISHWELCH

ooking through the reviews it seems like this dealership is good at selling cars. But there service department is showing to be the worst in Redding! My mother in law had to have her car taken in mind you the car only has less than 40,000 miles. They have had it over two weeks, there sales keeps calling trying to get her to buy a new one when hers is already paid off and again has less than 40,000 miles. Every time she calls they just tell her they haven’t even looked at it yet ( they have had it over two weeks ). They keep messing with her on a loaner saying she was 5th on the list, then 3rd, now she is 6th. You email them and get no response. I feel they are dismissing her because she is an elderly female woman. She has missed 3 Dr. appts already and can’t miss anymore so now is having to start scheduling Ubers and come out of pocket when she only gets social security.

Warning do not use this dealership. - MJK

Warning do not use this dealership.Bait and switch. Was told that every car comes with low Jack. As well as pulse At the end of making our deal, I did not receive the low Jack, as promised in the original agreement and in financing, they tried to persuae. You to get the platinum warranty, along with them. Platinum, synthetic oil. I was able to negotiate a deal which I paid cash on so I did not finance a warranty. However, they said they would be giving me a code for the load Jack, and it was not even on the car and afterward in the car. I asked, well, how does the low Jack work? And my sales agent stated that they should have gave you the code in finance. I walked in, talked to the general manager, and she replied to me that there's no money in the deal that that was negotiated. However, my salesperson stated that it was. looked at arthur he replied sorry he put his shoulders up in the air and stated "I don't know what to say. She's the boss." Please do not use this dealership, as they will defer you and take your money. This was on May 5th 2025 They also made up additional fake emails on the contract and warranty that i'm still today.Pursuing to have them, change and have not done so yet. At at the moment. Shame on me for not asking the question. Prior to signing the contract. I do understand I have a 3 day period which they might get this car back today. I just want to warn people out there to be careful and do their homework as I spent over 6 hours at the dealership and purchased several cars and trucks over the years. This is the worst experience i've ever had. PLEASE TAKE THIS INTO CONSIDERATION WITH DEALING WITH THIS DEALERSHIP.

Turn in leased vehicle - Benthomas00

Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive

Great experience! - nick.durzo

Great experience! Since the new ownership took over I can really see a difference. Great pricing and service. Glad they are turning it around

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.