Roseville Kia

After purchasing this car and was really excited about it. A few months later i opened the sun roof and noticed a tear in the wind deflector around the sunroof. I called the service department and spoke w it. A few months later i opened the sun roof and noticed a tear in the wind deflector around the sunroof. I called the service department and spoke with Kenneth. I explained the situation and sent him pictures of it so he can check the warranty status. I then emailed him again days later to see what the status was. He said it was covered but i would need to drive all the way out there for inspection. I had to take a day off work and drive out there so they could take a picture of it. I waisted an entire day , gas, and he had an attitude problem as well. I explained that I didnt understand why i would have to go there to get a picture, when i already sent multiple pictures. He said if i didnt like there service there were other dealerships. What is this guy talking about. I just bought this car brand new from them. He then said it would be a 2 to 5 hour wait. Afterwards he said they will order the part and i will have to bring it back and drop off for repairs. I also told him there is an air gap on driver door making a loud sound. He didn't have that looked at. I guess i will have to live with the problem. I asked for gas for waisting my time and driving out there. That didnt happen. Just attitude. I wish i never bought this car from them. More

Alyx was very helpful and answered all of our questions questions. If he didn’t know the answer he found someone who did. questions. If he didn’t know the answer he found someone who did. More

Roseville Kia was amazing and on top of my car issue! They fixed my issue in a timely period and kept me well informed. They fixed my issue in a timely period and kept me well informed. More

Kenneth was my service advisor and he did a fantastic job working with me on my Telluride’s service issue. I highly recommend him! working with me on my Telluride’s service issue. I highly recommend him! More

Great customer service! Awesome staff. I Scheduled the service and it was done right on time ! Thanks Awesome staff. I Scheduled the service and it was done right on time ! Thanks More

What started as a promising visit ended with lies and unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked fo unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked for yet were disclosed as being "included" with the car. We have had this car for 2 weeks now and we still have not secured financing because of these costs they keep trying to add in to the loan! Finally, the sticker prices on the used cars here are at least 3k higher than competitors on the same street. Sadly, we just don't see being able to recommend or do business here again. It's a good thing we happen to like the vehicle we purchased (or at least think we purchased). More

I recently completed my lease buyout at Roseville Kia and was extremely disappointed. When I brought up concerns about misleading information from Abel Ceballos at the beginning of the lease, Sales Manager J was extremely disappointed. When I brought up concerns about misleading information from Abel Ceballos at the beginning of the lease, Sales Manager Jadon Markes told me, “It’s not that I can’t help you, it’s that I won’t,” and suggested I walk away from the buyout if I was unhappy. This dismissive and unprofessional treatment shows a complete lack of respect for customers. I expected accountability and resolution but instead received indifference. More

This dealership sold us a certified pre-owned vehicle that had a class action settlement already settled due to engine issues. Our sales contract was missing crucial documents, and when we asked the deal that had a class action settlement already settled due to engine issues. Our sales contract was missing crucial documents, and when we asked the dealership for the documents, it took them almost a week to produce them. They were so kind and accommodating until after purchase... but a year after we purchase the vehicle, I experienced the engine stalling, and now we have a oversized paperweight sitting in our driveway that I'm afraid to drive. Thank you Roseville Kia, Jordan, and Kenneth k. Thanks for the way that we were treated. You claim to treat everybody like family, I really hope this isn't how you treat your family! More