Imperio KIA of San Juan Capistrano

Turn in leased vehicle Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Went to turn in a lease vehicle and look for a replacement car. Sales people said their system had been down for a week and could not accommodate us. Suggested we go to Irvine Kia. Why have a dealership? Very unimpressive More

Customer friendly I have had very positive results with their service department every time I've taken my car in. The service manager goes the extra mile to make sure I have had very positive results with their service department every time I've taken my car in. The service manager goes the extra mile to make sure we get what we expect for our cars in the way of excellent service. More

The dealer was okay ended with much higher month. pay, I was pushed into a greater monthly payment then I wanted which is very bad. I will have to re-fi very soon. I enjoyed the dealership but the finance I was pushed into a greater monthly payment then I wanted which is very bad. I will have to re-fi very soon. I enjoyed the dealership but the finance office needs a work over. More

Great Customer Service! My Keyless key was not working all that well. I thought it was a major issue. But after talking to maint. they informed me it could just be the batter My Keyless key was not working all that well. I thought it was a major issue. But after talking to maint. they informed me it could just be the battery in the key. They told me I could come down immediately and they would figure it out. Sure enough, I walked in, he said hand me your key, I did, and bam! New battery and I was good to go! What they didn't know is that I had a very stressful week with a very stressful move and them making the experience easy for me, I was truly grateful. Their kindness went a long way! More

Pleasant experience George was very respectful and helpful. Definitely will return when needed. Will recommend this service department. Customer waiting area is clean an George was very respectful and helpful. Definitely will return when needed. Will recommend this service department. Customer waiting area is clean and brightly lit. Amenities were plentiful and readily available. Sales people inquired about my comfort and needs. Great experience. More

They took time to find what I was looking fir I was in a tight situation and even though I was they were able to work with me and give me a car I was wanting and fit within my price range. I was in a tight situation and even though I was they were able to work with me and give me a car I was wanting and fit within my price range. More

Routine Service of Leased vehicle Excellent service in a timely manner. Professional service in a very clean and customer friendly service area. A great job by everyone there. This Excellent service in a timely manner. Professional service in a very clean and customer friendly service area. A great job by everyone there. This is my second lease with Kia since 2013. More