563 Arizona Used Car Dealers

Our Ford pickup was damaged took it in to Jones body - Barry Snider

Our Ford pickup was damaged took it in to Jones body shop, had the appraisal done everything was a go. Called Angelo after about a week to see about getting started on the pickup, he let me know that he would contact me,( and seemed to be quite emphatic about it) when things were a go. 7 weeks later still no word from Angelo, called an left a message still no word from him. Went down to the dealership to find out some info about the situation, Obviously Angelo answers to nobody, he came with the dealership. I will return to my dealership that is 3 hrs away, I get a lot better service there, plus Wonderful PR.

I couldn't be happier with my new Dodge Challenger and - Geofrybussen

I couldn't be happier with my new Dodge Challenger and the efforts of Christian Cruz to make it possible.

Other than the usual cloak-and-dagger part of every - MBarnes

Other than the usual cloak-and-dagger part of every dealership that I hate dealing with in trying to bargain for a trade-in and figure out a price. The dealership was great as was the salesman.

EXCELLENT customer service! - ysidrar3

EXCELLENT customer service! Venessa and the finance manager Miguel provided outstanding customer service. Their support thru this process is unmatched .!!!highly recommend Jim Click and his staff

We have purchased a vehicle with this company and we - Lydeeeee

We have purchased a vehicle with this company and we were very happy from the time we walked in to the time we left with our vehicle thank you very much we will be coming back for more vehicles if one becomes available that we are looking for Thank you Goldies!!

I bought a 2021 Tesla Model 3 (my dream car) from - bhandtke

I bought a 2021 Tesla Model 3 (my dream car) from carvana. Looked online and believed I had found the perfect option with Carvana as it had all the features I was looking for and seemed like a pretty good deal. The purchase went incredibly smoothly and I was excited to get it delivered the following week. The day of the delivery, my delivery driver called me to verify what I would need for the apt. Due to my delivery time (at night), I asked my driver if we should move the drop off location to a well lit parking lot so we could go over the car in detail to ensure everything was as listed on the site. My driver assured me that would not be necessary as carvana would cover any issues I found over the next 7 days during my “7day test drive”. I was hesitant to believe this, but he reassured me that we were “on a recorded line” and ANY issues would be covered. Later that evening the truck showed up with my Tesla in tow. After doing an amazing job of unloading it off the truck, he let me take it for a spin around the block. Once back, I mentioned a couple things I had noticed about the car. One was the fact that the previous owner had left an unpaid charge on the car that I was going to be on the line for. The second was what looked like a possible rock chip in the windshield but I could not tell how bad it was as it was too dark. Knowing that my driver told me I could take pictures of any damage over the next 7 days and report it made me feel at ease though. The rest of the delivery process went smoothly. The next morning I decided to take the car to the wash to get a clean look at it. As it was a very cold winter morning, I was excited to make use of the Tesla’s advertised heated steering wheel. (When I say advertised, it was one of the “key features”of the car. Carvana even highlighted the steering wheel in photos telling potential buyers how much they would love the heated steering wheel). After about 20 minutes of trying to figure out how to turn it on in my driveway, I realized it in fact did not have one. This was a huge bummer as it was one of the big reasons I chose THIS Tesla. After the wash I was able to assess the windshield. There were two large rock chips in the center of the windshield, and one of them was spiderwebbing out about half an inch on either side. After walking around the car, I noticed that the rear hatch of the vehicle was sitting noticeably higher than the roof frame ( about an inch). I immediately jumped on carvana’s website to speak with an advocate. Within one minute of letting them know about the issues, they told me that the windshield would have been covered by their warranty, but since the delivery driver didn’t take any pictures or list it at the time of delivery, they would do nothing about it. After going back and forth about having talked to the driver about it, they still told me I would have to just make an insurance claim. Just what I wanted say one of owning a “new” car, my insurance to go up and be out a $500.00 deductible. Regarding the heated steering wheel, the advocate said they would have to look and see if my “claim of it being listed” on the website was true. After verifying it was, they then came up with the excuse that it was listed on the car, but the vehicle was “priced without it”. During the entire conversation they continued to tell me that if I wasn’t satisfied with the car, I was welcome to return it. But they clearly know no one wants to lose out on their expensive delivery cost that the company takes from you if you return a car. The only repair they would consider looking into was the rear hatch of the car. This took over 6 days of calling carvana and being told someone would call me back and ultimately resulted in them saying it would not be covered. Would never do business with them again.

I recently had a service nightmare, the dreaded “Check - jrmiri

I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!!

Best experience ever buying a car . - omalleyt

Best experience ever buying a car . Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom

Bell Road Toyota's Steve Kohl and "Moe" Dahdal in Finance - Bob

Bell Road Toyota's Steve Kohl and "Moe" Dahdal in Finance made buying a car an easy and pleasant experience. Thanks, gentlemen.

Purchased our Titan from Michael. - emailkarenbriggs

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan.

I have to say in about 30+ years of buying and owning - ChrisB

I have to say in about 30+ years of buying and owning vehicles in many states that Beemer Haus was the best buying experience ever. I called a couple days ago after searching Land Rovers and spoke to Dylan. He set up to show me the vehicle the following day. I arrived the next day and Dylan went over everything with the vehicle, test drove it and even showed me the entire showroom. This was what I was looking for and with such low miles and the price, I couldn’t pass this up. A very rare Land Rover. At that point the GM Kalin came over and we all talked for a bit. Come to find out Dylan and I went to the same high school in California and both of us were varsity guys. This was so cool. We both knew Dave Roberts who’s the Los Angeles Dodger manager as well. I went to high school with Dave. What a small world. Then Jordan the finance manager came over and it was time to see him. I will have to say Jordan went above and beyond his duties to get me the best rate possible. Thank you so much Jordan. I owe you. Throughout the entire experience I met the owner Charbro and David the sales manager. Both very nice guys and they both loved my trade in. 🤙 I hated to see it go. Someone is going to get a xxxx of a BMW. We finished up the deal and I was off. I can’t recommend Beemer Haus enough. Thanks guys and have a good one. 👍

I bought my k5 from Ken Garff over the phone everything - Dp

I bought my k5 from Ken Garff over the phone everything was very smooth, upfront and professional thank you Kevin Blachowski

Update as of 7/8/2024 This place has seized all contact - Juan

Update as of 7/8/2024 This place has seized all contact with me. I have already contacted the DMV and they are initiating an investigation into this place. I am also in the process of contacting their Surety Bond issuer and filing a claim for failure to fulfill obligations. All this could be avoided if the company pays me the roughly $3k they owe me in car payments and fulfilling their end of the contract and paying off the trade-in vehicle. If you are reading this review and have purchased a White 2021 Honda Accord Touring from this place between December and now, please contact me as I am filling a stolen vehicle report and do not want this to further affect you. Update as of 6/26/2024 This place has refused to answer my calls or emails and also reimburse me for the trade off vehicle they still have not payed off. Update as of 5/22/2024 The person i have been dealing with (Jessica) is sporadic in answering calls or email. They have not replied to my emails requesting reimbursement for this months car payment that they still have yet to pay off. I have filed a complaint with the Arizona AG, AZDOT and am in the process of filling a police report for a stolen vehicle since in essence, that's what they have done with the vehicle they have refused to pay off. AVOID THIS PLACE! Update as of 3/27/2024: The person I have had the only contact with at the dealership (Saraya) has deleted her email account and will not answer the phone. Still no payoff on the trade in. I also received a letter from the extended warranty I got through the dealership that they will be canceling the warranty due to not receiving payment from the dealership. On 12/10/2023 I purchased a used 2020 Mustang GT from Arizona Specialty Motors. In doing so, I traded in my car at the time, a 2021 Honda Accord. I was instructed to cancel any additional warranties the Honda had so that they could pay off the vehicle and complete the transaction. I did so and provided proof of cancellation by email to the finance manager (Dana) in which I received no reply to. I was able to reach them by phone a week later and was told the pay off check was sent out. As of today (2/23/2024) the Honda remains on my credit report and has not been paid off. Any attempt I have made to contact this business have been difficult as the phones are never answered and emails are rarely replied to. I was told on one of the rare occasions by an employee in the finance department (Saraya) that they would Zelle me any money I would spend on paying off the monthly car payment for the Honda. I find this highly unlikely but have already made two payments on the Honda since 12/10/2023. I just want my trade in paid off and to be refunded for all additional payments I’ve had to make in order to preserve my credit history and so that I can be done with this horrible business.

I couldn't get approved due to my credit score. - rickymcclain01

I couldn't get approved due to my credit score. I tried to do everything possible but it just didn't work out.

Any time we bring in one of our VW's for service we - indochips1

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!

Very classy , professional service with great employees. - Gipt921

Very classy , professional service with great employees. Full line of vehicles, with extra touches . Would and have recommended to anyone for sales or service.

Recently purchased 2022 Cherokee. - Velma

Recently purchased 2022 Cherokee. Nick Post, newest salesman, was wonderful to work with. Friendly, caring and respectful. Went out of his way to please me. I will rate him a very strong 10. This is my 4th Jeep purchased from dealership since 2012. Velma

We purchased a Nautilus Black Label SUV yesterday. - Dakota0307

We purchased a Nautilus Black Label SUV yesterday. From the moment we got out of our car until we drove out of the showroom we felt valued and appreciated as a customer. Kudos to Sal, Scott and Jose. When I was hungry they brought me food, when I was confused they were patient, when I asked a question they had an answer or found someone who did. Just a very pleasant experience all around. Just before we drove away Sal put a huge silver bow on the hood of our vehicle and snapped photos for us. A very special touch and memory.

always take my Nissan here for maintenance and they - RiteThinker84

always take my Nissan here for maintenance and they never disappoint. Eddie and Sam are always very helpful, generous and knowledgeable. I trust them wholeheartedly with my car and helping me to keep her in tiptop shape. The only thing that would keep me from recommending this place is that it is pricey compared to other maintenance shops but for me the service is well worth it.

Dylan is the best ! - Carly

Dylan is the best !!! Always awesome He is respectful and very knowledge of my vehicle

Gilbert Trijelo was an excellent service manager. - Ruby

Gilbert Trijelo was an excellent service manager. Every time I go here he gives super service. He deserves a big five star review! Thank you Gilbert.

AJ helped me to understand about the features of the car, - girish p

AJ helped me to understand about the features of the car, He spent good amount of time to make sure I understand all of the functionalities of the car by demoing them. It was great working with AJ to finalize the car that was looking for.

Learn from my mistake, DO NOT buy a used vehicle from - draker9500

Learn from my mistake, DO NOT buy a used vehicle from Acura Tempe. The reconditioning/maintenance that was done was so sparse compared to how they presented it to be. I have photos taken within a few days of taking delivery, the engine air filter is dirty, the coolant level is below the low level, the oil drain plug is leaking and the cabin air filter is extremely clogged with debris. Did they even really change the oil like they said they did? Any average person would expect this from a private party or a shady dealership but would expect a more thoroughly inspected/reconditioned vehicle from a high line dealer. What did they even do before they sold me a vehicle? A 3 point inspection? On top of all of that, they don’t offer any other assurances other than the standard 15 day, 500 mile warranty which is required by Arizona. Seems like the used car department just wants to take a trade, change the oil (maybe), detail it and then list it for sale at full retail price. YOU’VE BEEN WARNED. STAY AWAY FROM BUYING A USED VEHICLE FROM TEMPE ACURA!!!!

I pitched a car realized in less than 48 hr that there - Pknutson72

I pitched a car realized in less than 48 hr that there were a few things that needed to be fixed. Reached out to Xander Swartz. I have numerous emails and text saying he would take the car back. I live in Colorado. He lied about making an appointment to get it fixed. I called the place and they told me they never heard of him and there was never an appointment scheduled. He is now trying to charge me .25 per mile and shipping cost but refuses to tell me how much that is. My mom is 83 and lurched this car. She hasn’t make any payments because it was just purchased in December and he still does not give us a date/ time when I car will be picked up. The car needs about $4000 in repairs. Again he said he would pay to get it fixed. I’ll be reporting this to the police, BBB, and anyone else. Definitely an attorney. Do not buy from this fraud. They are not honest or transparent. My mom lurched. BMW that was going to cost her $26,000.

My experience here was awesome! - Kerrynwhite1980

My experience here was awesome! My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to get me the most on my trade in to get my deal done! I drove away as one happy customer. I will definitely be coming back! Thanks guys!

EXCELLENT DEALER! - L1972

EXCELLENT DEALER! I've been trading at Robert Horne Ford for nearly ten years. Their service department is excellent - very honest and accurate. I highly recommend them. I recently purchased a 2024 F-250 Super Duty from Robert Horne. I am very particular about the vehicles I purchase, so I sat down with Sales Manager Nick and began to spec out the vehicle I wanted. Nick was great at recommending things I hadn't thought about as well as telling me things he didn't think I really needed. From the initial meeting Nick and I went to Bruce who entered the info into the computer. Bruce was very thorough and made certain the final order was exactly what I wanted before sending it to Ford. The day the order was sent I met Justin (Internet Sales Manager) who became my "point man". He's an excellent sales professional. He stayed in touch with me throughout the building of my truck and gave me updates as to the progress. When the truck arrived at Robert Horne, Justin took charge of prepping it and overseeing that everything was as it should be. I really felt like he "had my back" during the whole process. Robert Horne never disappoints me. The staff is always friendly and seems genuinely happy with their jobs. A special "shout out" goes to the Custodian Lady who is always smiling and offers me a bottle of water whenever she sees me. She keeps the place immaculate too. I also want to mention Mike in the Parts Department. I wanted to order several things for the new truck and he was very helpful in finding the right items for me. Also, Ted, in the Finance Department, made what is usually a tedious chore a pleasant experience. Hats off to you, Ted. Nick and Justin make a good team. If you're in the market for a new vehicle, I strongly recommend you talk with either of them at Robert Horne.

Dealer lied - Tmark

Dealer told me the car has no defects. Car was shipped to me . Passenger window was broken. Contacted the dealer and was told it worked at the dealer. Checked carfax and Sarasota Mercedes worked on the car and they told me they could Not fix the window. Thus the dealer lied When I called the owner he did nothing

Never heard a word from this dealership at all, or not... - Mima

Never heard a word from this dealership at all, or not even a phone call. Terrible service

Brandon and Troy are awesome to deal with. - TURVIN2009

Brandon and Troy are awesome to deal with. Very professional and courteous. Thank you for your knowledge and professionalism.

Kory was so helpful and really made sure we get... - Alexandriareeg

Kory was so helpful and really made sure we get comfortable with our purchase. After driving the car home, I noticed a sensor was off and contacted Kory. He responded immediately and was able to give me a time to get the car sensor fixed. He has been awesome through this car buying process, and we appreciate him working hard to make us happy customers! Thank you Kory! We 10/10 recommended Blueline and Kory for your car buying needs!