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INFINITI on Camelback

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.3
865 Reviews
Welcome to INFINITI on Camelback! Shop our full selection of new and pre-owned INFINITI vehicles either online or at our showroom. Customers who have purchased a vehicle at INFINITI on Camelback are provided a unique Concierge Service which includes complimentary loaner cars, complimentary pickup and delivery service, complimentary airport concierge, complimentary in-home sales concierge and unlimited car washes during service hours. It’s truly customer service at its best! Customer service has always been our main priority at INFINITI on Camelback; that's why our commitment to service doesn't stop after you drive away with one of our new or used INFINITI vehicles. We want to continue to serve you throughout the life of your car. We offer a fully equipped service center, collision department and INFINITI parts department that offer top-of-the-line maintenance and repair services; all at competitive prices. For the last 6 years INFINIT on Camelback has been awarded DealerRater’s Dealer of the Year and for the last 5 years has been awarded DealeRater’s Customers Satisfaction Award. We invite you to visit INFINITI on Camelback conveniently located at 1250 E Camelback Rd, Phoenix, AZ 85014
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1300 E Camelback Rd

Phoenix, AZ

85014

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Showing 865 reviews

June 30, 2026

I am dealing with a difficult situation with a 2019 Infiniti QX60 3.5-liter engine. I am dealing with a possible $10K to $15K engine problem and needed the help of a patient and helpful person to share More

by Jesse Aranda
Service Communication
Recommend Dealer
Yes
Employees Worked With
service advisor - Anthony Gonzalez & service director Russ Schwartzman
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Jul 01, 2026 -

INFINITI on Camelback responded

We are grateful for the kind words you shared about your experience at INFINITI on Camelback, especially given the stressful circumstances that brought you in. Facing a significant engine concern is never easy, and it means a great deal to know that Anthony was able to provide the clarity, patience, and honest guidance you needed during that time. The way you described his attentiveness and natural approach to customer care is truly a reflection of the standard we strive to uphold. It is equally wonderful to hear that Russ made a positive impression as well. Knowing that our team made a difficult situation feel more manageable is the highest compliment we could receive. Thank you, Jesse, for taking the time to share this experience with us.

June 25, 2026

Anthony is an outstanding service rep. He went above and beyond to schedule my warranty work, finish same day and stay 10 minutes late for me to pick up my car. I will schedule future work More

by carolfosterlmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

INFINITI on Camelback responded

Thank you for taking the time to share your experience with us! It is truly wonderful to hear how Anthony went above and beyond to accommodate your schedule, complete your warranty work same day, and ensure you were able to pick up your vehicle without any added stress. That kind of dedication is exactly what we strive for in every customer interaction. We are so glad that your experience left a lasting impression, and we look forward to welcoming you back to INFINITI on Camelback for your future service needs. We will be sure to pass along your kind words to Anthony!

June 21, 2026

As for my recent service experience, it was excellent- from the moment I dropped off my vehicle to the service provider by the staff More

by DELEANYJV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gonzalez
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Jun 23, 2026 -

INFINITI on Camelback responded

We are honored to hear that your recent service experience was excellent! It is truly wonderful to know that our team made a positive impression from the moment you arrived, and that the care provided throughout your visit met your expectations. Thank you for taking the time to share your feedback with us. We look forward to continuing to provide you with the same high level of service at INFINITI on Camelback each time you visit.

June 21, 2026

Garrett was friendly, knowledgeable and professional. I do have some concerns about the dealership itself delaying warranty work. More

by rtadra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
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June 18, 2026

The service repair experience was good. Service representative, Anthony was very helpful and polite. Thank you More

by GIDGEPOO32
Recommend Dealer
Yes
Employees Worked With
Anthony at Infiniti of Camelback
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Jun 18, 2026 -

INFINITI on Camelback responded

The new management team thanks you for the support. We will continually strive to serve our customers with efficiency and transparency. We look forward to wowing you even more on your next visit.

June 14, 2026

Always bad experience Always says one thing and want to charge more and it's never what they say when I leave the car was there for almost 6 days and had to beg for a loaner car. And then they call me and More

by LEVIMONTOYA
Recommend Dealer
No
Employees Worked With
Anthony
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June 11, 2026

Perfect service Excellent service. I would recommend your dealership to friends anytime I'm hoping to get more discounts on my next service More

by FELIXMBENDADISSO
Recommend Dealer
Yes
Employees Worked With
Garrett
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Jun 15, 2026 -

INFINITI on Camelback responded

Thank you for your wonderful feedback, FELIXMBENDADISSO! It is truly gratifying to know that your experience with us was nothing short of excellent. We take great pride in delivering top-quality service, and your kind words affirm that we are on the right track. We genuinely appreciate your loyalty and your willingness to recommend INFINITI on Camelback to your friends and family. Regarding future service visits, we encourage you to stay connected with us, as we periodically offer promotions and special offers that you may find valuable. We look forward to welcoming you back!

June 11, 2026

Infiniti on Camelback was excellent to do business with in servicing our vehicle. Anthony got us in right away, they gave us our analysis same day and provided a loaner vehicle that was exceptional! More

by anthonygonzalez602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gonzalez
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Jun 15, 2026 -

INFINITI on Camelback responded

Thanks so much for sharing this wonderful feedback! It is truly gratifying to hear that your service experience was seamless from start to finish — from getting you in right away to delivering a same-day analysis and providing an exceptional loaner vehicle. That is exactly the level of care and efficiency we strive to offer every customer. We will be sure to pass along your kind words to Anthony and the rest of the team. We look forward to continuing to serve you and your vehicle whenever the need arises!

June 08, 2026

They took great care of me and had a loaner for me They did great! More

by Ceceliaherro
Recommend Dealer
Yes
Employees Worked With
Corey
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Jun 08, 2026 -

INFINITI on Camelback responded

Thank you for your perfect 5-star review. With the new management team, we intend to improve every day to serve our customers better, efficient, and transparent. Thank you for noticing the effort we are putting in.

June 05, 2026

Care was very knowledgeable and communicated well and was prompt with his responses. Very good service. More

by CURTISU5369
Recommend Dealer
Yes
Employees Worked With
Garrett
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Jun 08, 2026 -

INFINITI on Camelback responded

Cory is one our best. Thank you for noticing. The new management team will even try harder on your next visit.

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