748 Alabama Tesla/1000 Service Centers

Patience willing to help explain all points and choices - wpharr697

Patience willing to help explain all points and choices Willing to help you make the best choice

The service department especially Greg really went above - Wesanna

The service department especially Greg really went above and beyond to get my vehicle serviced in the timeframe that I needed!!

Parts manager has a horrible attitude, very - Janet5009

Parts manager has a horrible attitude, very unprofessional and seems to be a poor choice of representative for the company.

Since Tamaron took over from the last dealer, everything - hwb8447

Since Tamaron took over from the last dealer, everything is so much improved. I deal with Brittany White and it feels like she takes a particular interest in my needs. The dealership is well maintained from the offices, showrooms and the workshop. I always know my car and I will be well taken care of.

Friendly and knowledgeable staff. - Melissa

Friendly and knowledgeable staff. My experiences have always been pleasant and my service is done in a timely manner

UPDATE! - Ward.js03

UPDATE!!!!! Today I was contacted by the sales manager at Basswood Dodge here in Ft. Payne, AL. He was great. He offered me an apology for the way I was treated and 100% made it right in my mind. He personally guaranteed me that no one's car would leave the service department of Basswood Dodge with greasy hand prints all over it. I have to say, I sure appreciate the folks at Basswood going out of their way today to provide superior customer service. I'd have no problem buying or servicing a vehicle there in the future. Thanks Basswood Dodge!! Stay away!!!!!!! I have a very nice 2022 Dodge Challenger. She's a beautiful car and I go to great lengths to keep it that way, to include monthly professional detailing and keeping her garaged. I went to Basswood Dodge in FT. Payne, AL for an oil change and tire rotation. When I paid and got my car I didn't notice the massive amounts of greasy hand prints all over it, but when I did I went back and talked to the service manager. He didn't care one bit. He asked me if I wanted it wiped off with a rag. Seriously. Zero customer service. I have no confidence that this place even serviced my vehicle correctly and definitely will not take her back. Common courtesy, gone. Civility, gone. Customer service, zero. My business and the business of folks I know, definitely gone. If I could give them negative stars, I would. Don't take your vehicle here, they're dishonest and uncaring. Definitely don't deserve your money. Stay away!

Yall needa give this man a raise. - Chris

Yall needa give this man a raise. Such a nice gentleman. He really helped out!

I was greeted within five minutes and with a smile. - lovablelin65

I was greeted within five minutes and with a smile. The representative was helpful and friendly.

Jon Was very professional but the big smile thank you for - bvivian087

Jon Was very professional but the big smile thank you for your help Toyota thanks

I truly enjoyed working with the salesman. - angelemartin46

I truly enjoyed working with the salesman. He went above and beyond his job to help me get in a vehicle.

They were friendly and the service was quick. - Keunmi Park

They were friendly and the service was quick.He also gave me a detailed description of the car grades.

I like dealing with people who are trustworthy and I - BOBCANTRELL61@GMAIL.COM

I like dealing with people who are trustworthy and I believe Mullinex is. Wayne is nice man.

Haley goes out of her way to make sure the customer is - Deputychiefprfd

Haley goes out of her way to make sure the customer is happy! She communicates with you throughout the service process to be sure you are receiving the right service.

We were there for rescheduled maintenance and Samantha - Sarahelliottellis

We were there for rescheduled maintenance and Samantha did a great job of managing and giving us information we needed in a time appropriate manner.

Best in the business ! - mi328i

From start to finish treated my wife superb. A loaner was given just in case the maintenance / service due would take longer than a day. ( travel nurse) . Our car was taken in and treated like new.(2014 328i). We were kept up to date numerous times and had ZERO problems getting scheduled. All car dealer ships should follow this lead, then again...all are not BMW !.. Thanks again for flawless schedule,loaner and service. Dustin Glover was our adviser and we drove away extremely happy. Sincerely, Mike and Judy Travis.

I dealt with the service technician Marcus He was... - Davesboss

I dealt with the service technician Marcus He was superior technician 👨‍🔧 a good choice . My appointment was 8:40 AM. He had

It was a prompt, very professional, and courteous service - maj1950

It was a prompt, very professional, and courteous service experience for me during my appointment.

WOW! What an experience! - GMC2018Owner

The Service Department was a pleasure to deal with. Rick Smith was great with communication and was always on top of the situations. Mike Merz the mechanic came out and personally walked me through the process of what was done. He walked me through what was happening and the detail was incredible. This is the first time I have ever dealt with a dealer for service, based on usually having friends who can fix anything, however with the time and concern Courtesy GMC Service Department showed me, I will be using them for many years to come.

The warranty work plus other mechanical work handled - ktanner5

The warranty work plus other mechanical work handled professionally with excellent service all around. Thank you.

Service after the sale !! - befaulkner67

The Service team at Donohoo is Outstanding The work they performed for me on my recent purchase of an Infiniti was excellent and made a huge difference in my overall satisfaction with this vehicle. I am very pleased and will definitely return for future service

Went in for service, had an issue that was easily taken - Billy22

Went in for service, had an issue that was easily taken care of. While I was waiting a member of their sales team asked if I would like to see the newer version of my car. I had time to look, but I was NOT buying a new car. (at least that is what I told myself). Not pushy, very informative and helpful. I am now a proud owner of a new Denali 2500 truck. Thank you so much Scott Norris for all your help. Would highly recommend this dealership to all my friends and family!!