Back

Tony Serra Nissan - Service Center

Cullman, AL

4.5
1,069 Reviews

1,069 Reviews of Tony Serra Nissan - Service Center

Sort by
June 08, 2024

xxxx poor service sold us a lemon with preexisting conditions…Now they want take responsibility for their actions… we gave up and have pursued legal action. Don’t do business here. More

by 4fieldsfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
General manager Amir
June 07, 2024

Great working with Ashtin in Service! Awesome personality and efficient in answering all our questions! More

by ppitts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashtin Hipp
June 07, 2024

The staff is friendly, professional, and welcoming. The service staff communicates well , with products and prices. More

by sharrontharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

Learned the hard way that appointments are the way to go. Wait time was minimal More

by pjb1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2024

I just wanted to take a moment to express my gratitude for the excellent care and service you provided for my car. Your attention to detail and commitment to customer satisfaction did not go unnoticed. Th More

by mflanigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 01, 2024

It is a nice and clean dealership, always been treated right, nice cars. I have bussines with them 4 times More

by luisfgarcia751986
Recommend Dealer
Yes
Employees Worked With
Cody salem
Jun 05, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 30, 2024

Mandolin Powell is an awesome service advisor! ! Would recommend her to everyone. Got my oil changed fast and painlessly. More

by danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Endi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 29, 2024

I would like to recognize Ashton. She was very pleasant, professional and a pleasure to chat a little with. More

by R Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton, the Service Desk Rep. she was great. Other than paying, Ashton was the only staff I interacted with.
May 31, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 28, 2024

Nobody knew how to work the sunbit for me to make payments manger that knew how to work it stayed in his office making the lady helping me walk back and forth just to ask him questions for me. Also s More

by mmoore39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not showing
May 29, 2024 -

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

May 28, 2024

Madeline was so helpful and understood my reasons for needing the service after turning it down originally. More

by nobletwilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline
May 29, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

1
...