Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
302 Reviews
4.7

302 Reviews

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302 Reviews of Erin Kilgo

June 07, 2024

Dealership Rating
Employee Rating

The staff is friendly, professional, and welcoming. The service staff communicates well , with products and prices. More

by sharrontharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews

June 04, 2024

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Employee Rating

Learned the hard way that appointments are the way to go. Wait time was minimal More

by pjb1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2024

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Employee Rating

I just wanted to take a moment to express my gratitude for the excellent care and service you provided for my car. Your attention to detail and commitment to customer satisfaction did not go unnoticed. Th More

by mflanigan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Jun 05, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 30, 2024

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Employee Rating

Mandolin Powell is an awesome service advisor! ! Would recommend her to everyone. Got my oil changed fast and painlessly. More

by danielle
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 31, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 23, 2024

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Employee Rating

Had a recall repair done. They were friendly and had my car done in a timely manner. More

by no.1bamafann
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 24, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

Dealership Rating
Employee Rating

Well the service manager is the one who told me to bring it up to you and he just sat in his office and didn't say anything to me except when it was time to leave More

by hobertbutts82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 22, 2024

Tony Serra Nissan responded

We apologize, but it is impossible to properly diagnose your vehicle when you have taken it somewhere to have the codes deleted before you brought it in to us.

May 20, 2024

Dealership Rating
Employee Rating

Did my Oil change, tire rotation, and recall Very good service. Was informed about my car needs More

by dw1268
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 22, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 18, 2024

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Employee Rating

The cost to have something fixed or bought is about twice any where else. Cost of another key for car is right at $ 500. More

by doncham50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 23, 2024

Tony Serra Nissan responded

Our manager would really like to speak with you more regarding this matter. Please reach out to Chuck Kennedy at (256) 739-1771. We look forward to hearing from you.

May 18, 2024

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Employee Rating

It’s clean, The staff is courteous, professional, explain in detail what’s going on with the vehicle. More

by scallingwood4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 21, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 08, 2024

Dealership Rating
Employee Rating

Nissan Cullman serviced my Rogue in a timely manner and everyone was very helpful and friendly. Thank you More

by chrislynnpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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