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York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Plainfield, IN

4.2
1,488 Reviews
Call Service Center (317) 839-6554

1,488 Reviews of York Chrysler Dodge Jeep Ram of Plainfield - Service Center

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January 18, 2024

Great service and leadership! The guys and gals in the shop were great. Great job! More

by Nichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Clos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Lammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Frick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramses Margary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Anderson, Wes Martin
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

January 17, 2024

They were very quick to help me with my wife’s car and get it fixed promptly. More

by JONAHZOOK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Anderson
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Jan 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jonah, and we are thrilled that you found your experience with us here at York Chrysler Dodge Jeep Ram of Plainfield to be a positive one. Please don't hesitate to reach out if you need anything else. Jamie Freeman Service Manager

January 17, 2024

Very prompt and helpful, only dealer I could find to work on my ecodiesel in a 50 mile radius around Indianapolis the parts department was very helpful as well helping me get what I needed More

by rylansdad06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

January 17, 2024

Terrible time trying to get paint issue taken care of . Pictures were lost 3 times and claim cancelled 3 times . I had to reopen with Jeep Care , service manager didn’t want to get me a loaner vehicle . Bec More

by SY34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt O'Brien
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Josh Frick General Manager jfrick@yorkautomotive.com

Jan 17, 2024 -

SY34 responded

The handling or lack of, for the paint corrosion issue was terrible. After 9 months and I had to reopen case 3 times due to York Plainfield not getting paper work and or pictures to Jeep . And then service manager last attitude about getting a loner vehicle due to the fact I was two weeks out of warranty And it went from covered to having to pay a negotiated amount to which I give xxxxxxto the store Manager for splitting that cost with me . York body shop in Greencastle did a great job and communication was great . I will not Deal with York Plainfield or Brazil again .

January 17, 2024

Service center to busy trying to sell me a car to do diagnostics I scheduled an appointment to have done. More

by No
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed.
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Jan 21, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rick Haeick rhaeick@yorkautomotive.com

January 17, 2024

I took my vehicle in for issues that the dealership claimed they couldn’t define but after the warranty expiration issues re-surface and I’m paying 1500$ for a repair. Now my vehicle is making the SAM More

by youngregina114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkatomotive.com

January 17, 2024

I was able to get a appointment scheduled within a week and the repairs were completed in a day. They were very communicative during the process. More

by lucas.morrison89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod in the service department
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department, Lucas! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

January 17, 2024

York has a great service department and I drive over 60 miles to have them service my 2020 Ram 1500. I literally have a Dodge dealership within 10 minutes of my home in Tipton county. Night and day differ More

by featherstone92.nf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Freeman
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

January 17, 2024

This dealership has a nice remodeled facility. The salesman and the service manager were all nice and personable. More

by MGROCE318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Martin
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield, we look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

January 17, 2024

Good communication and quick service. They called me when work was complete and to let me know when parts had arrived to set up next appointment. More

by SSCHAECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see the rep who dealt with me
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Jan 18, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

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